For over a decade Nicky has been a Hostage & Crisis Negotiator dealing with people/families in crisis. She has also had the privilege of being the Course Director for the National Negotiation Course in the UK & travelled round the world teaching communication & negotiation. She has studied psychology, relationships, human behaviour, personal development coaching & communication & in these podcasts she shares with you how the power of Hostage & Crisis Negotiation can be used in every day communication. Communication is at the heart of everything we do, in all our relationships from parents & their children, leaders, entrepreneurs, partners, families & friendships. When a relationship breaks down it is generally down to communication. Learn new skills to improve you life in these podcasts