Hi, I am Carole T. the host of The Customer Service Therapy Podcast! You can also find me on Youtube as The Burned-Out Bee: https://bit.ly/3CL6onR As a former customer support representative, I share my own experience, both personal and professional. Sometimes on my own and sometimes with guests. Together, we discuss various Customer Service hot topics from the agents' perspectives. It is done with NO filters and NO bs#! Just some necessary realness shared with fun, humor, empathy, and respect.