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Content provided by Planhat & Anika Zubair and Anika Zubair. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Planhat & Anika Zubair and Anika Zubair or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
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Rav Dhaliwal, VC Investor - How Customer Success Drives Company Valuation
Manage episode 258900608 series 2463540
Content provided by Planhat & Anika Zubair and Anika Zubair. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Planhat & Anika Zubair and Anika Zubair or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Our host, Anika Zubair and now VC investor Rav Dhaliwal talk about how he has scaled Customer Success teams, how Venture Capitalists look at Customer Success strategies of their investments and his views on Customer Success leading indicators such as NPS and CSAT. Prior to becoming a VC, Rav has run Customer Success at Slack in EMEA, and held senior Customer Success positions, managing key processes like Customer Onboarding and expansion at firms such as Zendesk, Microsoft and Salesforce.Customer Success is fast becoming one of the key drivers of company valuations. Having a clear, repeatable customer lifecycle, low gross churn, strong customer net retention and a Customer Success strategy that maximises customer lifetime value are differentiators when VCs assess potential investments.
73 episoade
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Manage episode 258900608 series 2463540
Content provided by Planhat & Anika Zubair and Anika Zubair. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Planhat & Anika Zubair and Anika Zubair or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Our host, Anika Zubair and now VC investor Rav Dhaliwal talk about how he has scaled Customer Success teams, how Venture Capitalists look at Customer Success strategies of their investments and his views on Customer Success leading indicators such as NPS and CSAT. Prior to becoming a VC, Rav has run Customer Success at Slack in EMEA, and held senior Customer Success positions, managing key processes like Customer Onboarding and expansion at firms such as Zendesk, Microsoft and Salesforce.Customer Success is fast becoming one of the key drivers of company valuations. Having a clear, repeatable customer lifecycle, low gross churn, strong customer net retention and a Customer Success strategy that maximises customer lifetime value are differentiators when VCs assess potential investments.
73 episoade
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Similar cu The Customer Success Channel
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
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