Join host and Harvard Business School Online Creative Director Chris Linnane as he sits down with HBS faculty to discuss business education in a way that’s both entertaining and insightful. The Parlor Room is your key to breaking down academic theory without sacrificing depth—all while gaining practical takeaways for navigating the business world.
…
continue reading
Content provided by Alex Turkovic. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alex Turkovic or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Similar cu The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
How can business help solve society’s biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. This series, we’re welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie O’Leary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, they’ll explore timely ...
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The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
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Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
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Digital Customer Success, Music & Banter with Jeff Kushmerek of Infinite Renewals | Episode 028
Manage episode 386283389 series 3479744
Content provided by Alex Turkovic. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alex Turkovic or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Jeff Kushmerek of Infinite Renewals has to be one of the most dynamic and fun people in our amazing CS community. His contributions are immense via his generosity, amazing content and overall attitude towards CS. You might also see him as one of the most musically active members of the community.
While we do start with a fun 'this or that' activity on albums, in this fun convo, we delve into all sorts of great topics related to digital CS including:
- Jeff's general approach to consulting
- When his clients are NOT ready for a digital program
- Human & Digital motions working together instead of replacing each other
- How hiring junior CSMs for digital isn't necessarily the right staffing fit
- Digital signals beyond basic login metrics
- Sales to CS handoff
- Operational rigor to make digital motions work
- CS & Product interaction
This was a fun one which made me smile listening back to it during the edit.
Enjoy! I know I sure did...
Jeff's LinkedIn: https://www.linkedin.com/in/jeffkushmerek/
Infinite Renewals: https://www.infiniterenewals.com
Resources Mentioned in this Episode:
- Gain Grow Retain Podcast: https://podcast.gaingrowretain.com/
- Unchurned Podcast: https://blog.update.ai/blog/category/unchurned-podcast/
- SaaStr Podcast: https://www.saastr.com/podcasts/
- The Team House Podcast: https://podcasts.apple.com/us/podcast/the-team-house/id1492797340
- Zero Blog Thirty Podcast: https://podcasts.apple.com/us/podcast/zero-blog-thirty/id1151856991
- Conan O'Brien Needs A Friend Podcast: https://teamcoco.com/podcasts/conan-obrien-needs-a-friend
Shoutouts:
- Colleen Stein @ Churn Zero
- Dan Ennis @ Monday.com
- David Epperly @ Blackpoint Cyber
- Kara Smith @ Searchspring
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
Capitole
1. Digital Customer Success, Music & Banter with Jeff Kushmerek of Infinite Renewals | Episode 028 (00:00:00)
2. Music Banter and Digital Customer Success (00:00:03)
3. The Concept of Digital CS Consulting (00:11:01)
4. Digital and Human Interactions in Customer Service (00:21:34)
5. Customer Success Manager Hiring Strategies (00:28:12)
6. Sales to CS Handoff (00:31:40)
7. Improving Sales to Customer Success Process (00:35:15)
8. Prioritizing Product Features and Content Preferences (00:42:01)
9. Food Conversations and Office Pranks (00:54:18)
77 episoade
Digital Customer Success, Music & Banter with Jeff Kushmerek of Infinite Renewals | Episode 028
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Distribuie
Manage episode 386283389 series 3479744
Content provided by Alex Turkovic. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alex Turkovic or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Jeff Kushmerek of Infinite Renewals has to be one of the most dynamic and fun people in our amazing CS community. His contributions are immense via his generosity, amazing content and overall attitude towards CS. You might also see him as one of the most musically active members of the community.
While we do start with a fun 'this or that' activity on albums, in this fun convo, we delve into all sorts of great topics related to digital CS including:
- Jeff's general approach to consulting
- When his clients are NOT ready for a digital program
- Human & Digital motions working together instead of replacing each other
- How hiring junior CSMs for digital isn't necessarily the right staffing fit
- Digital signals beyond basic login metrics
- Sales to CS handoff
- Operational rigor to make digital motions work
- CS & Product interaction
This was a fun one which made me smile listening back to it during the edit.
Enjoy! I know I sure did...
Jeff's LinkedIn: https://www.linkedin.com/in/jeffkushmerek/
Infinite Renewals: https://www.infiniterenewals.com
Resources Mentioned in this Episode:
- Gain Grow Retain Podcast: https://podcast.gaingrowretain.com/
- Unchurned Podcast: https://blog.update.ai/blog/category/unchurned-podcast/
- SaaStr Podcast: https://www.saastr.com/podcasts/
- The Team House Podcast: https://podcasts.apple.com/us/podcast/the-team-house/id1492797340
- Zero Blog Thirty Podcast: https://podcasts.apple.com/us/podcast/zero-blog-thirty/id1151856991
- Conan O'Brien Needs A Friend Podcast: https://teamcoco.com/podcasts/conan-obrien-needs-a-friend
Shoutouts:
- Colleen Stein @ Churn Zero
- Dan Ennis @ Monday.com
- David Epperly @ Blackpoint Cyber
- Kara Smith @ Searchspring
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
Capitole
1. Digital Customer Success, Music & Banter with Jeff Kushmerek of Infinite Renewals | Episode 028 (00:00:00)
2. Music Banter and Digital Customer Success (00:00:03)
3. The Concept of Digital CS Consulting (00:11:01)
4. Digital and Human Interactions in Customer Service (00:21:34)
5. Customer Success Manager Hiring Strategies (00:28:12)
6. Sales to CS Handoff (00:31:40)
7. Improving Sales to Customer Success Process (00:35:15)
8. Prioritizing Product Features and Content Preferences (00:42:01)
9. Food Conversations and Office Pranks (00:54:18)
77 episoade
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Similar cu The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Join host and Harvard Business School Online Creative Director Chris Linnane as he sits down with HBS faculty to discuss business education in a way that’s both entertaining and insightful. The Parlor Room is your key to breaking down academic theory without sacrificing depth—all while gaining practical takeaways for navigating the business world.
…
continue reading
How can business help solve society’s biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. This series, we’re welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie O’Leary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, they’ll explore timely ...
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
1
The Brutal Truth about Sales and Selling - We interview the world's best B2B Enterprise salespeople.
Brian Burns
No BS Allowed - Are you sick of empty suits telling you to work harder? - Learn about The Maverick Selling Method, which models the world's best salespeople and what they do differently. If you are in sales and are passionate about selling, you will like this podcast. The focus is on b2b sales and selling. If you are selling or in sales, this podcast is for you. I cover cold calling, spin selling, challenger sale, solution selling, and advanced selling skills. Strategic selling, LinkedIn, sa ...
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
…
continue reading
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