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What Makes a Successful Customer Experience Leader with James McGhee, Head of Customer Experience of FOOTASYLUM
Manage episode 345862060 series 3404127
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In this episode of The eCommerce Customer Experience Podcast, James McGhee, Head of Customer Experience at FOOTASYLUM, joins Chris Kellner from DigitalGenius to discuss what makes the best customer experience leaders thrive.
James is an accomplished sales and customer experience operations/contact centre manager with extensive experience in multimillion-pound settings. Some of his previous roles and works include being the Head of Customer Experience at ao.com and Customer Care Manager at ACHICA.
In this episode, James shares the skills thriving customer experience leaders need to possess, why a positive agent experience ensures a great customer experience, and how customer experience leaders drive business success.
Episode resources:
James is an accomplished sales and customer experience operations/contact centre manager with extensive experience in multimillion-pound settings. Some of his previous roles and works include being the Head of Customer Experience at ao.com and Customer Care Manager at ACHICA.
In this episode, James shares the skills thriving customer experience leaders need to possess, why a positive agent experience ensures a great customer experience, and how customer experience leaders drive business success.
Episode resources:
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