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Uncuffed

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S4, E1 - Day One 7:38

acum 5 weeks7:38

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Last summer, something monumental happened. One of Uncuffed's founding producers, Greg Eskridge, came home after more than 30 years in prison. In this episode we’ll bring you back to that emotional day last summer when he walked out of the San Quentin gates, free at last. Our work in prisons is supported by the California Arts Council, the California Department of Corrections and Rehabilitation, independent foundations, and donations from listeners like you. Learn more, sign up for Uncuffed news, and support the program at www.weareuncuffed.org Follow us @WeAreUncuffed on Instagram and Facebook Transcripts are available within a week of the episode coming out at www.kalw.org/podcast/uncuffed…

The Exclusive Career Coach

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The Exclusive Career Coach is presented by Lesa Edwards, CEO of Exclusive Career Coaching. This weekly podcast covers all things career management including job search strategies, interviewing tips, networking tools, maximizing LinkedIn, salary negotiations, and managing your mindset around your career.

358 episoade

#Im On #Lesa Edwards #Business #Careers

The Exclusive Career Coach

137 subscribers

updated acum 12 zile

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358 episoade

#Im On #Lesa Edwards #Business #Careers

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I talked about this topic way back in episode #150, which aired in 2020. I thought it was time to bring it back. The framework I teach my clients for answering behavioral interview questions is CAR(L). C – Challenge A- Action R – Result (L) – Lessons Learned The “L,” when used correctly, can be incredibly powerful in driving home exactly what you want the interviewer to learn about you from your answer. “L” can take two forms: Lessons Learned – “What I learned from this situation was…” OR “What I think the story demonstrates about me is…” I think the beauty is in examples, so here are three: Example #1 Interviewer: “Tell me about a time when your customer service skills were really put to the test.” C: In my current role as branch vice president, customer concerns are escalated to me. By the time the issue comes to me, the customer is often angry and frustrated. Just recently, I received an escalation at one of my branches concerning a customer who claimed the bank had stolen money out of her account – and she was understandably furious. A: I knew this was not a situation to be handled over the phone, so I set up a time to meet with her at a neutral location where we would have privacy. I felt this environment would be less stressful for her than to go into her branch. When we first met, I worked to establish a connection with her – not as an officer of the bank, but as a human who was concerned about her issue. I didn’t want to dive right into the problem – I wanted to put her at ease. When I asked her about the situation, I asked her if I could make some notes. While she was talking, I didn’t interrupt to ask questions – I wrote my questions down for later. When I asked questions, I made sure they didn’t sound accusatory or defensive. I then promised her I would fully investigate the situation and get back to her in one week. R: After conducting my investigation, I found that a cosigner on her account had, without her knowledge, withdrawn the money in question, and I was able to tell the customer who that person was. I did this in a compassionate way, knowing that she would likely feel embarrassed about the situation. I think the best indicator of how this turned out was that the customer baked cookies for the branch staff and sent me a personal thank you note. (L): What I think this demonstrates about my customer service skills is my patience, how attuned I am to maintaining everyone’s dignity and privacy, and ability to find a problem that others couldn’t. Example #2 Interviewer: “This position requires extreme attention to detail. Describe a time when you had to exhibit exceptional levels of attention to detail.” C: Earlier this year, my boss asked me to conduct a final proof on our annual investors’ report. This document had already been reviewed by 2 others, and I think my boss expected that I would give a quick review and rubber stamp it. A: Instead, I decided to fact-check everything. I clarified how much time I could have for the project – it wasn’t much time. So I worked evenings and over a holiday weekend to complete my assignment. R: I was able to find four number errors that would have had significant impact if sent out. I also found a number of grammatical and spelling errors, which I also corrected. As a result, I received a personal note from my boss, commending me for my efforts – and I am now the designated final reviewer of our annual investors’ reports. (L): What I learned from this assignment is that sometimes I need to go deeper than what is asked or expected of me. Had I just given the document a quick review, I would never have found all the errors I did – and the results would have been significant. Example #3 Interviewer: “Tell me about a time when you turned around an underperforming project.” C: Last year, I was asked to take over leadership of a team that was evaluating the company’s existing wellness program to make recommendations for improvement. The previous project manager had so much on her plate that this project wasn’t prioritized and the team hadn’t met in several months. A: Once I was assigned the project, I immediately got the old team together. My first priority was to determine if the existing team needed to be reconfigured moving forward – either because some members weren’t committed to the project, or because their expertise didn’t fit into the work we needed to do. Once I reconfigured the team, we set up regular meetings with specific agenda items – everyone knew what we would be doing at each meeting. This really helped with attendance. I reviewed the previous meeting notes and made decisions about the various facets of this project, and what order they should happen in. I ran this by the team for feedback and made the necessary changes. I also made sure to give assignments as appropriate – this was “our” project, not just mine. And I built in accountability for those assignments. R: As a result, we completed the project within the revised timeline and budget. I sent surveys to the team members, who expressed very high levels of satisfaction with me as the project manager and their contributions to the team. The team received formal commendations from our company president and CHRO. (L): What I think this project demonstrates about me is my ability to come into something mid-stream and evaluate, make correction, and leverage my leadership strengths to bring the team to cohesion, engagement, and ultimately project success. Interested in interview coaching with me? Shoot me an email at lesa@exclusivecareercoaching.com .…

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342: Bridging the Gap Between New, Mid-Career, and Late-Career Employees (with Cheryl Fields Tyler) 49:51

acum 18 weeks49:51

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My guest this week is Cheryl Fields Tyler, CEO and Founder of Blue Beyond Consulting. We are talking about the challenges – and rewards – of having multiple generations in the workforce (Baby Boomers, Gen X, Millennials, Gen Z). Cheryl tells about the key takeaways from her research – both for younger workers and those who lead them – including the skills you need to work in a multi-generational work environment, the differences and commonalities in workers’ needs and requirements, and how to leverage a range of strengths in a diverse workplace. Cheryl has worked for more than 30 years in helping organizations build cultures where both the business and the people thrive. She has been featured in media including CNBC, BBC, Fast Company, and Forbes. In 2020, Cheryl received the For All Leader Award from the Great Place to Work Institute, and under her leadership, Blue Beyond has been repeatedly recognized as one of the Best Small & Medium Workplaces by FORTUNE and as an Inc. 5000 company. You can find Cheryl Fields Tyler at: www.bluebeyondconsulting.com linkedin.com/in/cherylfieldstyler Want a copy of Cheryl’s research? https://www.bluebeyondconsulting.com/winning-on-the-people-side-of-business/ Are you in the wrong job that chips away at you every day? The document and coaching programs offered by Exclusive Career Coaching will help you find a job that uses your zone of genius, recognizes your value, and pays you what you’re worth. If you’re ready to take your job search to the next level by working with a highly experienced professional with a track record of client success, schedule a complimentary consult to learn more: https://calendly.com/lesaedwards/zoom-meetings2…

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