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Building a Customer-First Culture in Car Dealerships
Manage episode 444292594 series 3352213
Content provided by Kathi Kruse and Mike theCarGuy Correra, Kathi Kruse, and Mike theCarGuy Correra. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kathi Kruse and Mike theCarGuy Correra, Kathi Kruse, and Mike theCarGuy Correra or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
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What did we do before social media to build a customer-centric culture? How did we get potential buyers to know about how unique the dealership was...and why customers should buy from us?
Mike shares a real-life experience (that’s totally doable today) of surprising and delighting a customer so much that her coworkers became customers!
Kathi shares the secret to her customer-first culture that grew the store’s business to #1 in sales, service, parts and CSI.
In the music segment:
45 years since Joy Division’s “Transmission”
Here’s a clip: Joy Division - Transmission [OFFICIAL MUSIC VIDEO]
Documentary: Will and Harper (major thumb’s up!)
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Got a question? Email either of us!
Kathi: kathi@krusecontrolinc.com
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