163: The Best of the Healthcare QualityCast: Evita Payton, MSHI, MSHA, LSSBB

The Healthcare QualityCast

Evita is a certified Lean Six Sigma Black Belt and holds dual master’s degrees in Healthcare Administration and Health Informatics from the University of Alabama-Birmingham. Here in Episode #48 Evita opens our show with a classic quote to help us avoid the mistakes of rework; She then walks us through her career story in going from the marines to Disney, and making her way into healthcare…And as part of that story, she shares how a diagnostic error guided here career path; Evita shares several insights connected to permitting clinical leaders to be more patient-centered within their daily tasks; And shares an impressive team-building technique where she allows groups to jump right into solutions and reverse engineers the problems; Evita shares an impressive aha moment that lead to her earning additional credentials in healthcare informatics; She shares her excitement in the progress being made to foster more patient participation in their own care processes; Evita gives us powerful examples of how investing in people can have tremendous impacts on the personal and professional make-up of our teams; And she illustrates a phenomenal story of leading by example gained from her time in service as a US Marine. Evita, thank you for your service to our country, our healthcare industry, and to our podcast to share your story! I hope that you find continued success with your teams as you continue move forward and make great strides in your healthcare quality improvement career! Quality people, I hope that you enjoy todays show with Evita and that you and your teams are all set to continue bringing value to your organizations, your patients, and your communities --- Send in a voice message: https://podcasters.spotify.com/pod/show/healthcarequalitycast/message