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The 4-Point Checklist to Stop Bleeding Customers
Manage episode 428407721 series 2948163
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Jake dives into the critical aspects of client engagement and retention by addressing key issues in client management. He emphasizes the problem of using monthly check-ins and QBRs solely for updates and suggests enhancing these interactions with industry insights to support professional growth. Jake introduces a strategy for initiating renewal discussions 120 days in advance and highlights the importance of building multiple relationships within a company to avoid dependence on a single point of contact. He also shares insights on setting and tracking SMART goals to ensure clear, impactful business outcomes, aiming to strengthen client relationships and prevent churn.
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If you use Outreach, you need Performance Pulse: https://skaled.com/services/performance-pulse/
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What will it take to innovate your sales organization for the modern buyer and consistently stay at the forefront with technology and AI?
Order your copy of the book and join The Innovative Seller Community:
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