It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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KGB Podcast Series - How Alan Joyce made Qantas fly (Episode 25)
Manage episode 199188883 series 2086002
Content provided by The KGB Podcast Series and The Australian. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The KGB Podcast Series and The Australian or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
What's it like to withstand extreme and sustained criticism only to finally get your chance to prove your detractors wrong? Qantas CEO Alan Joyce was told again and again that he should resign, but deliver a fantastic return to profit in the past 12 months. In this interview, Alan discusses the challenges of staying the path amid extreme scrutiny and the outlook for the airline.
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7 episoade
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Manage episode 199188883 series 2086002
Content provided by The KGB Podcast Series and The Australian. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The KGB Podcast Series and The Australian or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
What's it like to withstand extreme and sustained criticism only to finally get your chance to prove your detractors wrong? Qantas CEO Alan Joyce was told again and again that he should resign, but deliver a fantastic return to profit in the past 12 months. In this interview, Alan discusses the challenges of staying the path amid extreme scrutiny and the outlook for the airline.
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Similar cu The KGB Podcast Series
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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