Insurance Coding Behind the Scenes with Dilaine Gloege

The Navigating Dental Insurance Podcast

Dilaine Gloege is the Director of Education and Chief Claims Officer for Dental Claim Support (www.dentalclaimsupport.com). She has 35 years of experience in dentistry and has served as a Certified Dental Assistant and is an AAPC Certified Professional Coder. Most recently, Dilaine worked alongside Dr. Charles Blair as a Call Center Support Supervisor for his Insurance Solutions Newsletter and PracticeBooster where she has helped thousands of practices with coding and insurance questions for both medical and dental claims. She is a true expert in her field.

During this episode Dilaine discusses some of the most common coding issues that occur in dentistry. We focus on build-ups and perio coding issues where Dilaine provides key insight on how to effectively report these codes and in a way that increases your chances of getting paid for the work you are performing. Dilaine gives key feedback on documentation and narratives that are essential for claims payments and gives a peak into the "auto-adjudication" (claim review by insurance companies) methods by insurance carriers that may negatively impact you if you are not using key words or submitting the proper documentation with your claim.

To contact Dilaine visit www.dentalclaimsacademy and click on the "Contact" page. As the Director of Education she hosts webinars and other seminars to help further your knowledge and skills on coding and other related insurance management issues you deal with on a day to day basis.