Episode 31: How Nonprofits Are Re-Engaging Donors by Listening to Their Data, with T. Clay Buck

The Nonprofit Hero Factory

Are nonprofit fundraisers forgetting that donors are people and alienating them in the process? When it comes to campaigns, donors are commonly segmented into convenient, pre-defined buckets, based on the amount of and time period since their last donation. While that’s a good starting point, its assumptions and lack of nuance may be doing more harm than good. The truth is that nonprofit donors don’t see themselves in terms of your fiscal year, your budget or your segments. Segmenting and communicating with them based on their last gift or trackable trend reduces your relationship to “what have you done for me lately?” T. Clay Buck, an individual giving consultant, has performed countless database audits and has witnessed this alienating segmentation trend too many times. Clay joins us this episode to share his approach to finding the story that donors are telling organizations, and challenging the standard segmentation processes, to make a more personal connection and increase donor engagement. ** Episode Links and Shownotes: https://nphf.show/ep31 **