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AI and the journey to a successful consumer care experience

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Content provided by Kristina Podnar. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kristina Podnar or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Artificial intelligence revolutionizes everything from the product itself to the consumer experience in many different industries. What we're seeing is an explosion in intelligent virtual assistants (IVAs) using natural language processing. To help us break down the business case for AI in consumer care and when and how to employ IVAs, we're joined by Kathy Sobus.

  continue reading

90 episoade

Artwork
iconDistribuie
 
Manage episode 328577789 series 2855574
Content provided by Kristina Podnar. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kristina Podnar or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Artificial intelligence revolutionizes everything from the product itself to the consumer experience in many different industries. What we're seeing is an explosion in intelligent virtual assistants (IVAs) using natural language processing. To help us break down the business case for AI in consumer care and when and how to employ IVAs, we're joined by Kathy Sobus.

  continue reading

90 episoade

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