Restart Podcast Ep. 97: Beyond the repair manual, with Shannon Mattern

The Restart Project Podcast

For our August episode, we spoke to professor and writer, Shannon Mattern about her writing on the history of repair and repair manuals. It’s a theme that she has almost unknowingly been pursuing in her work for many years, bringing it to areas of thought that we haven’t yet explored on the show.

The repair manual brings into play lots of elements that fascinate Mattern including graphic design and instructional media but perhaps what stands out most is her belief that the genre isn’t always so straight forward in its pedagogical nature. In fact, in classes she often encourages students to use the repair manual as a lens through which to reinvent objects in a more considered way.

From stewardship to sealed devices

The modern repair manual – the one that Right to Repair activists across the world are fighting against – commonly tells us not to even open our devices instead of to repair them. But how did we get here? Mattern takes us through a brief history of the repair manual in its various iterations. From handwritten and drawn examples centuries ago, to the first printed manuals, and then the boom of private goods (and the means to repair them) in the 1950s. She points out that repair manuals have always had a complicated relationship with their reader and this approach is not wholly new. Thats why collectives like Videofreex found a need to produce their own literature on repairing equipment, just one example of the many responses to the genre.

We also touch on the need for oral histories and manuals, rather than the published ones that we are used to seeing from manufacturers. Its a practice particularly common in places like Cuba where getting your hands on a written manual can be prohibitively expensive, if they exist at all. But this also rings very true when considering Restart’s own network of community repairers today.

A page from El Libro De La Familia

A page from Videofreex’s Spaghetti City Video Manual

Bending the rules of the manual

As has become clear, the repair manual will never be the be all end all of repairing an object – or our world. Mattern shares some more inventive ways that repair manuals have been used as a ‘boundary object’ in order to encourage conversation and cooperation, especially in the community action space. Rather than being only used as instructive pieces, the manual can actually be a tool in itself. And in fact, this resonates deeply with us, as Restart would not be what it is today if not for the wonderful community of people sharing their skills, their knowledge, and collaborating to make a change.

Links:

• Maintenance and Care by Shannon Mattern
• Step by Step from ‘Repair Manual’ by Shannon Mattern
• ‘The pandemic is a portal’ by Arundhati Roy
• Repair Culture: Reparación “the never-ending life of Cuban things …” by Mark A Phillips

[Photos courtesy of Internet Archive, London Community Video Archive and the Experimental Television Centre]

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