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EP 01: Best Practices for Logging Support Tickets

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Manage episode 326344118 series 3341543
Content provided by Thinking Cap. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Thinking Cap or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Our veteran Support Coordinator Liam Kelly talks Support: what info to include in your tickets, what to do if you need assistance on the spot, and why he loves working at Thinking Cap.

  continue reading

5 episoade

Artwork
iconDistribuie
 
Manage episode 326344118 series 3341543
Content provided by Thinking Cap. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Thinking Cap or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Our veteran Support Coordinator Liam Kelly talks Support: what info to include in your tickets, what to do if you need assistance on the spot, and why he loves working at Thinking Cap.

  continue reading

5 episoade

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