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1 Flight of the Monarchs: Jaime Rojo on Beauty and Conservation 31:01
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Manage series 1321127
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
461 episoade
Manage series 1321127
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
461 episoade
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1 Why Anthropic chose Fin to transform their customer support 37:37
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1 AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support 28:16
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1 Scaling Customer Support with AI: Nuuly’s Winning Formula 29:38
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1 A Day in the Life of a Support Operations Analyst 28:40
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1 The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce 28:32
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1 The Four Pillars of CX: A deep dive into what makes for great customer experiences 28:19
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1 Off Script: Brian Eno and Stephen Fry take on AI 19:48
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1 Building the perfect fit: AI integration lessons from ScreenCloud 24:03
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1 Putting people first: Nick Clark on how to design AI support for the customer 34:16
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1 Lessons from Amazon: How to practice "Big Bet Leadership" 27:43
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1 Off Script: Imagining the next era of customer service 21:20
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1 Pioneer: Highlights from Intercom's first ever AI customer service summit 29:10
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1 Fin 2: The Next Generation of AI-First Customer Service 43:24
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1 How strong company culture leads to high customer satisfaction 28:13
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1 The Nordstrom Way: Embracing change in customer service 28:46
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