Donna Cutting is our Emotional Support Human

TribePod - The Proactive Talent Podcast

Today, I interviewed Donna Cutting and have unofficially proclaimed her my emotional support human because of her cheery, positive vibes. We discussed employment branding, the great resignation and how to put employees first. I thoroughly enjoyed the conversation and this you will too.

- Jim Stroud

NOTES AND QUESTIONS ASKED IN THIS PODCAST

The past two years have been extraordinary in the world of work. Due to the pandemic and now this post-Covid world, a lot of workers are trying to find themselves. I think that's why this phenomenon of The Great Resignation is taking place. In this atmosphere, I've been told that the best thing a company can do is instill a sense of purpose in their team. If that's true, what would you say are the benefits of defining purpose for your team? How do you define your team's purpose - and use it in practice?

A growing trend in the world of work is "location-agnostic pay" where people are paid the same salary no matter where they are in the world. I know several companies are offering this to be competitive. It makes me wonder, what is the best way to insure fair compensation?

Many companies have moved to a WFH (work from home) model when the pandemic hit and although the trend now seems to be a hybrid office (some days at home/some days at the office), new management challenges are surfacing. People who work from home may be more favored because of the close interaction causing remote workers to feel less valued. Do you have any suggestions on how companies can keep remote teams connected? Should remote workers be handled differently than those who regularly come into the office? And how can companies encourage diversity and inclusion in these situations?

We spend so much of our lives at work. According to the website - ReviseSociology, we will spend 92,120 hours in our lifetime at work; assuming you work full time from age 18 to 67. That's a lot of time to spend with people you may or may not like. I would think a little bit of kindness at work would make those years feel more rewarding. Can you offer any tips on how companies can cultivate kindness and compassion at work?

ABOUT OUR GUEST

Donna Cutting, CSP is the Founder and CEO of Red-Carpet Learning Worldwide and works with mission-driven leaders to help them create cultures of happy, engaged people who deliver exceptional service. She’s the author of three published books including “The Celebrity Experience: Insider Secrets to Red Carpet Customer Service, (Wiley, 2008) ” “501 Ways to Roll Out the Red Carpet for Your Customers (Career Press, 2015)” and her most recent book, “Employees First! Inspire, Engage, and Focus on the HEART of Your Organization (Career Press, 2022)” She’s been named one of the Top 30 Global Gurus in Customer Service and Organizational Culture for several consecutive years and has been featured or published in a variety of media including The Black News Channel, CEO World, Thrive Global, Addicted2Success, SUCCESS Magazine, Forbes.com, McKnights, Investor’s Business Daily, ABC’s America This Morning, and more. She’s worked with companies in a variety of fields including senior living, healthcare, hospitality, entertainment, call centers, financial services, and more. Donna works from her office in Asheville, North Carolina unless she’s on the “Red Carpet Roadtrip,” traveling throughout the United States with her husband Jim and their two rescue dogs Moxie and Tonks. Visit her website at www.redcarpetlearning.com.