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You Can’t Make This Up
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1 Apple Cider Vinegar - part two 31:42
31:42
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At the dawn of the social media era, Belle Gibson became a pioneering wellness influencer - telling the world how she beat cancer with an alternative diet. Her bestselling cookbook and online app provided her success, respect, and a connection to the cancer-battling influencer she admired the most. But a curious journalist with a sick wife began asking questions that even those closest to Belle began to wonder. Was the online star faking her cancer and fooling the world? Kaitlyn Dever stars in the Netflix hit series Apple Cider Vinegar . Inspired by true events, the dramatized story follows Belle’s journey from self-styled wellness thought leader to disgraced con artist. It also explores themes of hope and acceptance - and how far we’ll go to maintain it. In this episode of You Can't Make This Up, host Rebecca Lavoie interviews executive producer Samantha Strauss. SPOILER ALERT! If you haven't watched Apple Cider Vinegar yet, make sure to add it to your watch-list before listening on. Listen to more from Netflix Podcasts .…
Uncle Marv's IT Business Podcast
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Content provided by Marvin Bee. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Marvin Bee or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Uncle Marv’s IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. The podcast aims to provide actionable advice and tips that help IT businesses survive and grow in the competitive tech industry. The podcast features guest interviews with seasoned IT professionals, business owners, vendors and industry leaders who share their experiences, insights, and strategies for success. These discussions often cover topics such as: - Best Practices for Managed Services - Cybersecurity - Compliance - Business ownership - Cloud computing
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417 episoade
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Manage series 3297061
Content provided by Marvin Bee. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Marvin Bee or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Uncle Marv’s IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. The podcast aims to provide actionable advice and tips that help IT businesses survive and grow in the competitive tech industry. The podcast features guest interviews with seasoned IT professionals, business owners, vendors and industry leaders who share their experiences, insights, and strategies for success. These discussions often cover topics such as: - Best Practices for Managed Services - Cybersecurity - Compliance - Business ownership - Cloud computing
…
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417 episoade
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Uncle Marv's IT Business Podcast
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1 Zero Trust World: Day 1 - Rubber Ducky Dangers (EP 771) 30:49
30:49
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Uncle Marv is live at Zero Trust World 2025, diving deep into cybersecurity with two key figures from ThreatLocker. First up is Kieran Human, a Special Projects Engineer, who sheds light on the frighteningly simple dangers of "rubber duckies" – innocent-looking USBs that can wreak havoc on your systems. They explore how these devices can bypass security and exfiltrate data and also discuss real-world scenarios like Wi-Fi Pineapples and OMG Cables. Then, Marv chats with Rob Allen, the Chief Product Officer at ThreatLocker and a former MSP owner. Rob compares the MSP landscape in the US versus Ireland and emphasizes the proactive "get-up-and-go" attitude he's observed in US-based MSPs. He shares his journey to ThreatLocker, driven by a need for more robust security solutions after witnessing frequent ransomware attacks on his clients. Rob shares an experience that was a ‘game changer’ for him and how ThreatLocker was able to solve it. He underscores the importance of a layered security approach, highlighting how ThreatLocker's elevation control and ring-fencing capabilities can nullify inherent risks. Main Topics Covered: Rubber Ducky Threats: A breakdown of how these USB devices can be used for data exfiltration and system compromise. US vs. Ireland MSP Landscape: Rob Allen discusses the key differences in mindset and business approach between MSPs in the US and Ireland. The Evolution of Ransomware: Insights into how ransomware attacks have evolved, with a focus on data exfiltration and reputational damage. ThreatLocker's Security Approach: An explanation of how ThreatLocker's application whitelisting, ring-fencing, and elevation control features can prevent cyberattacks. Why Listen? This episode provides a unique blend of technical insight and real-world MSP experience. You'll gain a deeper understanding of the evolving threat landscape and learn how to implement proactive security measures to protect your business and your clients. This is a must-listen for MSPs, IT professionals, and anyone concerned about cybersecurity. === SPONSORS Premier Partner: NetAlly Internet Provider: Rythmz Travel Sponsor: ThreatLocker === MUSIC LICENSE CERTIFICATE Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 Growing Your MSP with TDSynnex (EP 770) 43:09
43:09
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In this episode, Uncle Marv interviews Meredith Payne, Senior Director of Business Development at TDSynnex. They discuss the evolution of TDSynnex and its commitment to supporting MSPs in today's dynamic IT landscape. Meredith shares insights into the MSP Evolve program, a framework designed to help MSPs grow and optimize their businesses. The conversation covers the range of support services, training programs, and tailored solutions available to MSPs through this initiative. Meredith emphasizes the importance of understanding each MSP's unique needs and tailoring solutions to maximize their market potential. The discussion also touches on TDSynnex's Stream One cloud platform, billing management tools, and the new digital bridge initiative, which aims to connect MSPs with TDSynnex resources directly from their existing applications. Meredith highlights TDSynnex's commitment to providing a hybrid model that supports both digital and traditional sales approaches. Why Listen: This episode offers valuable insights for MSP owners and IT professionals looking to optimize their partnerships with distributors and leverage the resources available to them. Listeners will gain a deeper understanding of TDSynnex's MSP Evolve program and its potential to enhance their businesses. What You'll Learn: The evolution of TDSynnex and its commitment to supporting MSPs Details about the MSP Evolve program and its benefits How TDSynnex's Stream 1 cloud platform can streamline operations The new digital bridge initiative and its potential to improve efficiency Strategies for leveraging TDSynnex's resources to grow your MSP business Actionable Tips: Explore the MSP Evolve program and its consultation process to identify opportunities for partnership Leverage TDSynnex's Stream 1 cloud platform and billing management tools to streamline operations Take advantage of the white-labeled storefront option to expand your reach and automate sales processes Stay engaged with TDSynnex through events and webinars to learn about new offerings and enhancements Consider TDSynnex's global presence when planning to scale your MSP business into new markets Companies and Websites Mentioned: TDSynnex ( tdsynnex.com ) Ingram Micro ( ingrammicro.com ) Arrow Electronics ( arrow.com ) D&H Distributing ( dandh.com ) Microsoft ( microsoft.com ) === SPONSORS Premier Partner: NetAlly Internet Provider: Rythmz Digital Partner: Designer Ready === MUSIC LICENSE CERTIFICATE Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 Conquer Project Chaos with Moovila (EP 769) 48:30
48:30
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Uncle Marv interviews Mike Psenka from Moovila about their AI project management platform and its benefits for MSPs. Mike addresses listener questions from the previous episode, particularly focusing on how Moovila alerts users to project deviations and integrates with PSAs like ConnectWise, Halo, and Autotask. The Critical Path Engine continuously analyzes project portfolios, identifying risks and capacity conflicts, and virtualizes updated timelines, and reschedules engineers, with the option for project managers to supervise and approve changes. Mike emphasizes the value of Moovila's operations and support teams, who assist customers with onboarding, digital transformation, and template customization. Mike also addresses the value proposition for smaller MSPs (five or fewer employees), highlighting how Moovila can reduce operational costs, minimize the need for specialized project management hires, and provide redundancy in organizational knowledge. Upcoming features like Project Hub will offer a library of best practice templates for various tasks, further enhancing the platform's utility. He also dives into how Moovila helps MSPs manage multiple projects by identifying capacity conflicts across the entire portfolio, considering virtualized dates based on project status to prevent scheduling churn. The discussion further explores the collaborative nature of the MSP industry and how Moovila adapts to the specific needs of MSPs compared to other sectors like construction. Mike likens Moovila to "RMM for projects," emphasizing its ability to monitor, identify risks, and provide alerts, similar to how RMM tools manage endpoints. He also explains the probability of project delays and how Moovila helps MSPs address these inevitable issues proactively. Why Listen: Discover how AI-driven project management can revolutionize your MSP, improving efficiency, reducing errors, and enabling better resource allocation. Learn how Moovila's unique approach can address the inherent challenges of project management and position your MSP for future success. What You'll Learn: How Moovila integrates with PSAs to provide real-time project updates. The benefits of the Critical Path Engine for identifying and resolving project risks. How Moovila can help smaller MSPs scale efficiently and manage resources. The concept of "RMM for projects" and its application to project management. How Moovila addresses the probability of project delays and minimizes their impact. Actionable Tips and Advice: Automate repeatable tasks: Templatize common tasks like customer onboarding to quickly create projects and assign them to engineers automatically. Understand your critical path: Ensure your team understands the critical path process to proactively manage projects. Embrace supervised automation: Use Moovila's AI to identify potential issues and virtualize solutions, but always have a project manager supervise and approve changes. === MUSIC LICENSE CERTIFICATE Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 MSPAA & MSP Visibility with David Jooste: EP 768 29:50
29:50
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Uncle Marv interviews David Jooste from the MSPAA (MSP Association of America) about the organization's mission and activities. David emphasizes that the MSPAA focuses on public-facing advocacy for MSPs, connecting them with the business community rather than solely providing internal business advice. He highlights their efforts at events like the IT Expo, where they ensure MSPs get recognition and opportunities to speak. The MSPAA also facilitates networking dinners where MSPs can build relationships. David explains that MSPAA is unique because it does not focus on how an MSP runs its business but instead focuses on distributing MSP content to the business community. MSPAA also offers opportunities such as open contracts, which are business opportunities from companies looking for MSPs. David addresses the common question of how the MSPAA differs from other industry organizations like ASCII and CompTIA. He reiterates that the MSPAA is externally focused, aiming to increase public awareness of MSPs. They offer resources and support, but don't dictate how MSPs should run their businesses. David shares a success story of a new MSP that significantly grew its client base through its association with the MSPAA. He also mentions virtual spaces for MSPs to connect and discuss business growth. MSPAA has been approached by companies in Canada, Australia, the UK, HP, Lenovo, Oracle, and Google who are interested in getting access to MSPs. MSPAA offers a complimentary first year of membership. After verification, members are given a searchable profile on the MSPAA website and opportunities for interviews, webinars and event hosting. Why Listen? This episode provides valuable insights into a unique organization dedicated to promoting MSPs to the broader business community. Learn how the MSPAA can help you gain visibility, build relationships, and grow your business through public advocacy and community engagement, without the pressure of membership fees or vendor pitches. What You'll Learn How the MSPAA differs from other MSP organizations. The benefits of public-facing advocacy for MSPs. How to get involved with the MSPAA and its events. How the MSPAA helps MSPs connect with potential clients. The importance of building relationships within the MSP community. Companies & Websites Mentioned: MSPAA (MSP Association of America): https://mspaa.net === SPONSORS Premier Partner: NetAlly Internet Provider: Rythmz Digital Partner: Designer Ready === MUSIC LICENSE CERTIFICATE: Envato Elements Item Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 767 PowerShell for Microsoft 365 Migrations 10:14
10:14
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Uncle Marv shares his recent experience migrating mailboxes and data files to SharePoint Online and Microsoft 365 for a referral client. The project, involving 14 mailboxes for 10 users, presented challenges such as limited access to the previous hosting environment and mailboxes exceeding size limits. Marv highlights how PowerShell became essential for overcoming these obstacles, performing tasks more efficiently than the Microsoft 365 portal would allow. He emphasizes that while the portal is task-oriented, PowerShell’s object-oriented nature provides greater flexibility and speed, especially when dealing with multiple mailboxes or complex configurations. Marv provides practical advice for those new to using PowerShell with Exchange Online, including running PowerShell as an administrator, using a dedicated admin account with multi-factor authentication, and keeping the Exchange Online management module updated. He also shares specific scripts he used during the migration, such as those for gathering mailbox information, enabling auto-expanding archives, and removing "prohibit send receive" statuses. Marv encourages listeners to download the scripts he used, test them out, and provide feedback for improvement. Why Listen: This episode provides valuable insights into how PowerShell can streamline Microsoft 365 migrations and other IT tasks. Whether you're new to PowerShell or looking to expand your scripting skills, you'll gain practical knowledge and actionable tips to improve your efficiency and effectiveness. What You'll Learn: Why PowerShell is often better and faster than the Microsoft 365 portal for certain tasks. Best practices for connecting to Exchange Online using PowerShell. How to use PowerShell scripts to gather mailbox information and manage mailbox settings. How to enable auto-expanding archives and resolve mailbox quota issues using PowerShell. The importance of embracing PowerShell as a valuable tool in the modern IT landscape. Actionable Tips: Always run PowerShell as an administrator for necessary permissions Use a dedicated admin account with multi-factor authentication for enhanced security Regularly update the Exchange Online management module Start with basic PowerShell scripts and gradually expand your knowledge Links: Download my PDF of PowerShell Scripts: https://www.itbusinesspodcast.com/downloads/365-exchange-powershell/ === SPONSORS Premier Partner: NetAlly === MUSIC LICENSE CERTIFICATE: Envato Elements Item Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 766 Moovilla: AI Project Management for MSPs 38:15
38:15
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Uncle Marv interviews Mike Psenka, CEO of Moovila, winner of the 2024 SWAG Award, about revolutionizing project management for MSPs. Mike discusses Moovila's origins, stemming from challenges observed in both the construction industry and the MSP space, and how their AI-driven platform addresses the unique needs of MSPs, particularly those looking to scale or improve their efficiency. They discuss how Moovila helps MSPs transition from traditional project management to a more automated, reliable system, emphasizing the importance of trusting the data and proactively identifying potential issues. The conversation explores the "project paradox," highlighting the statistical likelihood of project delays and the critical need for early risk detection and clear communication with clients. Mike shares how smaller MSPs can also benefit from the platform, particularly through community sharing of best practices and future automations that reduce manual tasks. Why Listen: This episode offers MSPs practical insights into overcoming project management challenges, improving customer satisfaction, and increasing profitability. It provides a fresh perspective on leveraging AI to automate and optimize project workflows, enabling MSPs to deliver consistent, high-quality results and build stronger client relationships through transparent communication. What You'll Learn: How AI-driven project management can improve efficiency and reduce errors in MSP operations. The concept of the "project paradox" and its implications for managing project timelines. Strategies for effectively communicating project status and potential delays to clients. The benefits of productizing projects and leveraging community best practices. Actionable Tips & Advice: Embrace Automation: Explore tools like Moovila that can automate project tasks, freeing up your team to focus on more strategic initiatives. Communicate Proactively: Establish clear communication channels with clients and keep them informed of project progress, potential delays, and any necessary adjustments. Focus on Credibility: Prioritize accurate project timelines and transparent communication to build trust and strengthen client relationships. Productize Your Services: Develop standardized project templates and processes to improve efficiency and consistency in your service delivery. Companies & Websites Mentioned: Moovila: https://www.moovila.com/ Connectwise: https://www.connectwise.com/ Kaseya: https://www.kaseya.com/ Monday: https://monday.com/ Microsoft Project: https://www.microsoft.com/en-us/microsoft-365/project/project-management-software Smartsheet: https://www.smartsheet.com/ Komatsu: https://www.komatsu.com/ Caterpillar: https://www.caterpillar.com/ === MUSIC LICENSE CERTIFICATE: Envato Elements Item Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 765 Chris Keith: Hire Smarter 1:03:29
1:03:29
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Uncle Marv kicks off the podcast catching us up on his busy week at IT Expo in Fort Lauderdale, complete with a listener luncheon and MSP panel appearance! He also gives us an update on his ongoing Office 365 migration saga (we've all been there, right?). The main event is a return visit from Chris Keith of Hirexe, diving deep into the benefits of hiring South African staff to augment your IT organization. Chris shares how Hirexe helps MSPs go beyond just finding help desk techs, and how they can even source talent for marketing, SEO, and more! They discuss the rising popularity of South Africa as a talent pool. Chris emphasizes that it isn't just about labor costs, but also about cultural affinity, similar time zones, and a sophisticated workforce. They then explore the rigorous vetting process Hirexe uses, including video recordings and personality assessments, to ensure you get the right fit. Chris also addresses concerns about commitment, emphasizing that Hirexe ensures employees receive a significant pay increase, remote work opportunities, and a supportive onboarding experience. Marv and Chris then explore the entrepreneurial mindset needed to thrive in the MSP world, discussing the importance of focusing on vision and strategy rather than getting bogged down in technician-level tasks. Chris explains that Hirexe can free up business owners to be true entrepreneurs by providing affordable, high-quality talent. They wrap up with a discussion about changing workplace expectations and the importance of results-oriented work. And of course, it wouldn't be a show with Uncle Marv without a Florida Man story! Guest Bio: Chris Keith is a serial entrepreneur and the founder of Hirexe, a company specializing in connecting MSPs with top-tier talent from South Africa. Chris is passionate about helping business owners focus on vision and growth by providing affordable, high-quality staffing solutions. Companies and Websites Mentioned: Florida Man Shoo Alligator from backyard pool: https://tinyurl.com/4wv296ut Hirexe: https://hirexe.com/ IT Business Podcast: https://itbusinesspodcast.com/ Somewhere.com (formerly Support Shepherd): https://www.somewhere.com/ Zero Trust World: https://ztw.com/ MSPChannelJobs.com: https://www.mspchanneljobs.com/ === SPONSORS Premier Partner: NetAlly Internet Provider: Rythmz Digital Partner: Designer Ready === MUSIC LICENSE CERTIFICATE: Envato Elements Item Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 764 Navigating the Cyber Incident "Boom" 1:00:11
1:00:11
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In this episode of the IT Business Podcast, Uncle Marv hosts cybersecurity expert Matthew Fisch and Attorney Christopher Regan to discuss the crucial "boom" moment during a cyber incident. They explore what happens when a cybersecurity disaster strikes and how to respond effectively. The conversation kicks off by defining what "boom" means in cybersecurity terms. Matt explains that it's not always a sudden event but can be a process that unfolds over weeks or months. They stress the importance of staying calm and having a well-prepared incident response plan. Chris, a seasoned privacy attorney, shares insights on the legal implications of declaring an incident and the importance of using the right terminology. The team discusses the value of cyber insurance and how insurers can provide crucial support during an incident. The experts offer practical advice for IT professionals and MSPs on the front lines of incident response. They emphasize the need for proper documentation, secure communication channels, and the importance of preserving evidence. The episode wraps up with a reminder to be cautious about sweeping minor incidents under the rug and the potential consequences of not following through on stated security policies. === Websites and Links: Fort Mesa - https://fortmesa.com/ Florida Man in dalmatian onesie outruns troopers, tasers, and K9's: https://tinyurl.com/23f75f2x === MUSIC LICENSE CERTIFICATE: Envato Elements Item Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 763 Solving MSP Hiring Woes with Chris Keith 35:41
35:41
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Uncle Marv welcomes Chris Keith, founder of HireXE, to discuss the challenges of hiring in the IT and MSP space. Chris shares his entrepreneurial journey, from digital advertising to creating a hanger company, before focusing on solving the talent acquisition problem in the channel. HireXE's unique approach involves tapping into the South African talent pool, where Chris has found high-quality, cost-effective professionals familiar with the MSP industry. He explains how their rigorous vetting process and full-time employment model benefit both MSPs and employees. The conversation covers the specifics of HireXE's services, including their month-to-month contracts, seamless integration with client companies, and their ability to handle various roles from L1 tech support to service coordinators. Chris also touches on their plans to develop an AI-driven matching system to streamline the hiring process further. Looking to the future, Chris discusses HireXE's focus on the channel market and their plans to attend industry events like ASCII. He also shares his interest in useful AI tools and his role as a "Useful AI guy," highlighting the potential of AI in enhancing productivity and decision-making in business. Companies and Websites Mentioned: HireXE - hirexe.com MSP Channel Jobs - https://www.mspchanneljobs.com/ Zorus - https://zorustech.com/ RedrO- https://orderredro.com/ ASCII Edge 2025 - https://events.ascii.com/ Snipd - https://www.snipd.com/ === SPONSORS Premier Partner: NetAlly Internet Provider: Rythmz Digital Partner: Designer Ready === LICENSE CERTIFICATE This license certificate documents a license to use the item listed below on a non-exclusive, commercial, worldwide and revokable basis, for this Registered Project. Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML For any queries related to this document or license please contact Envato Support via https://help.elements.envato.com/hc/en-us/requests/new === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 762 GhostGPT: AI Hacking Threat or Hype? 1:04:23
1:04:23
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Uncle Marv welcomes Ryan Miller, Chief Information Security Officer at RootPoint, to discuss the latest trends in cybersecurity. They dive into the recent buzz around Ghost GPT, an AI-powered tool that's causing concern in the tech world. Ryan offers a balanced perspective, explaining that while such tools may make certain hacking tasks easier, they don't necessarily lower the barrier to entry for cybercriminals as much as some fear. The conversation shifts to the challenges of managing IT security in today's landscape. Ryan shares insights on the importance of proper security practices, including the need for comprehensive endpoint protection and the risks associated with certain vendor requirements. He emphasizes the value of collaboration between IT professionals and employees, cautioning against practices that can alienate staff, such as overly aggressive phishing simulations. Uncle Marv and Ryan also touch on the evolving nature of managed services, with Ryan highlighting RootPoint's approach of tailoring enterprise-level solutions for their clients. The episode wraps up with a humorous Florida Man story, providing a light-hearted end to an informative discussion on serious cybersecurity matters. === Links and Companies Mentioned RootPoint - https://www.rootpoint.com/ AV Summary Report: https://www.itbusinesspodcast.com/downloads/av-summary-2024/ Florida Man Arrested Despite Having Ankle Monitor: https://tinyurl.com/3c6ap245 Florida Halo Law Protects First Responders: https://tinyurl.com/244p87x9 ThreatLocker - https://threatlocker.com/ Mitel - https://www.mitel.com/ Microsoft - https://www.microsoft.com/ === MUSIC LICENSE CERTIFICATE: Envato Elements Item Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 761 Action-Packed Marketing Tips with Cat Orsini 41:59
41:59
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In this episode of Uncle Marv's IT Business Podcast, host Marv welcomes Cat Orsini, a marketing strategist with a fresh take on business growth. Cat dives into her journey from using manipulative "bro marketing" techniques to developing a more authentic, relationship-focused approach. Cat introduces her concept of the Action Incubator and explains how she helps businesses create "firework experiences" to shorten sales cycles. She emphasizes the importance of understanding different buyer types and tailoring marketing strategies accordingly. Cat also shares insights on common mistakes businesses make when trying to scale, including automating failure instead of success and treating networks like one-night stands. The conversation takes an interesting turn as Cat and Marv discuss the psychology behind decision-making in sales. Cat stresses the need to address both emotional and logical aspects of buying, providing valuable tips for IT service providers looking to build trust with potential clients. Throughout the episode, Cat sprinkles in practical advice on time management, content creation, and the strategic use of data in marketing. She introduces her new Spark CRM system and explains how it helps turn networks into net worth. This episode is packed with actionable insights for IT business owners looking to improve their marketing strategies and build stronger, more authentic relationships with clients. === Links and Companies Mentioned: Action Incubator - https://actionincubator.com/ === MUSIC LICENSE CERTIFICATE: Envato Elements Item Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 760 Revolutionizing MSP Communications with bvoip 48:51
48:51
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In this engaging episode of the IT Business Podcast, Uncle Marv sits down with George Bardissi, founder of bvoip and MSP Initiative. George opens up about his transition from running an MSP to creating a VoIP solution specifically designed for IT service providers. He discusses the challenges of balancing multiple ventures and the importance of valuing one's time in the MSP world. George explains how bvoip's OneStream platform integrates deeply with popular PSA and ticketing systems, automating call logging and enhancing customer service for MSPs. He shares insights on why many MSPs hesitate to resell VoIP services and how BVOIP addresses these concerns. The conversation also covers the origins of MSP Initiative, including the famous bus tour during the pandemic and the community-focused events it organizes. George emphasizes the importance of creating meaningful experiences and sharing authentic knowledge within the MSP community. === Companies Mentioned: BVOIP - https://www.bvoip.com/ MSP Initiative - https://mspinitiative.com/ ConnectWise - https://www.connectwise.com/ Datto - https://www.datto.com/ Autotask - https://www.datto.com/products/autotask-psa/ Halo PSA - https://halopsa.com/ Syncro - https://syncromsp.com/ SuperOps.ai - https://superops.ai/ Zendesk - https://www.zendesk.com/ RingCentral - https://www.ringcentral.com/ Zoom - https://zoom.us/ Microsoft Teams - https://www.microsoft.com/en-us/microsoft-teams/ === LICENSE CERTIFICATE: Envato Elements Item Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 759 State of the IT Business Podcast 2025 27:50
27:50
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In this special edition of the IT Business Podcast, host Marvin Bee takes listeners on a journey through his career and the evolution of his podcast. Starting from his early days in a computer repair shop to founding his own business in 1997, Marv shares how he discovered podcasting in 2014 and became part of the Podnutz community. He recounts his experience at the 2025 PodFest conference, highlighting the growth of the podcasting industry and its impact on his own show. Marv proudly announces that the IT Business Podcast has seen significant growth, with unique listeners increasing from 7,094 in 2023 to 8,607 in 2024. He emphasizes the show's commitment to providing valuable content to help IT business owners run their operations better, smarter, and faster. The episode also touches on current events, including the ongoing California wildfire crisis, and stresses the importance of community in the MSP industry. Marv discusses various MSP communities and organizations, cautioning against becoming "just another membership organization with little value." Diversity in tech is another key topic, with Marv highlighting the current state of representation and its importance for innovation and success in the global market. He also addresses the thriving nature of the MSP space, with a focus on profitability and growth expectations for 2025. Looking ahead, Marv shares his plans for the podcast in 2025, including attending industry conferences and potentially expanding marketing efforts. He encourages listeners to support the show through various means and promises to continue delivering actionable advice, industry news, and insightful interviews. === Links and Companies Mentioned: PodFest Expo - podfestexpo.com Podnutz - podnutz.com ASCII - ascii.com IT Nation - connectwise.com/theitnation Pax8 Beyond - pax8.com ThreatLocker - threatlocker.com === LICENSE CERTIFICATE: Envato Elements Item Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML Item Title: President Day Item URL: https://elements.envato.com/president-day-UFETP9U Item ID: UFETP9U Author Username: FlorewsMusic Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 23rd, 2025 Item License Code: X8TPY7E3M4 For any queries related to this document or license please contact: Envato Support via https://help.elements.envato.com/hc/en-us/requests/new === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 758 Liongard's Roar: Michelle Accardi and Brook Lee 53:45
53:45
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In this episode, Uncle Marv welcomes Michelle Accardi, CEO of Liongard, and Brooke Lee, the new VP of Community and Channel, to discuss Liongard's recent successes and future plans. The conversation kicks off with Michelle explaining Liongard's rapid growth, including new integrations and high-profile hires like David Powell as CRO. Brooke shares her excitement about joining Liongard and her plans to strengthen community engagement through webinars, partner advisory councils, and the Liongard Academy. The discussion then dives into Liongard's advanced automated documentation, cyber asset discovery, and asset inventory features, highlighting how these tools can benefit MSPs. The conversation takes an interesting turn as Michelle and Brooke discuss the upcoming RoarCon events, which will now be hosted guest format events focusing on intimate, educational experiences for partners. The episode wraps up with a humorous Florida Man segment, featuring rejected personalized license plates and a quirky story from Sheriff Grady Judd. Throughout the show, Uncle Marv's witty banter and the guests' enthusiasm create an engaging and informative atmosphere, making this episode a must-listen for MSPs and tech enthusiasts alike. === Websites and Companies Mentioned: Liongard - https://www.liongard.com IT Glue - https://www.itglue.com CyberFOX - https://www.cyberfox.com/ Rejected Florida Vanity License Plates for 2024 - https://tinyurl.com/bdrme8p8 Florida Man ... with a horse - https://tinyurl.com/4x2rhxxw Deloitte - https://www.deloitte.com Zero Trust World, February 19-21, 2025: https://zerotrustworld.threatlocker.com/ The Florida Man Games, March 1, 2025: https://www.thefloridamangames.com/ === MUSIC LICENSE CERTIFICATE: Envato Elements Item This license certificate documents a license to use the item listed below on a non-exclusive, commercial, worldwide and revokable basis, for one Single Use for this Registered Project. Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML For any queries related to this license please contact Envato Support via https://help.elements.envato.com/hc/en-us/requests/new or Envato Elements Pty Ltd (ABN 87 613 824 258) PO Box 16122, Collins St West, VIC 8007, Australia === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 757 Kaseya Shakeup? Fred Voccola - From CEO to Vice Chair 24:35
24:35
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Uncle Marv brings us a special edition of the IT Business Podcast, diving into the recent shakeup at Kaseya. Fred Voccola, CEO for the past decade, is transitioning to Vice Chairman after leading the company to over $1.5 billion in annual recurring revenue. This move comes as Kaseya eyes a potential public offering. To break down this news, Uncle Marv brings on Dave Sobel, host of MSP Radio and former vendor channel member. Dave offers insights into the timing of the announcement, the implications for Kaseya's future, and how this fits into broader industry trends. The conversation touches on the polarizing nature of Kaseya in the MSP community, the company's aggressive sales tactics, and the trend of long-term contracts in the industry. Dave cautions against emotional reactions to vendor strategies, encouraging MSPs to focus on customer experience instead. The podcast wraps up with speculation about Kaseya's next CEO and the likelihood of an IPO in the near future. Dave suggests that while Kaseya is positioning for potential public offering, current market conditions and the mixed performance of MSP companies in the public market might delay such plans. People/Companies Mentioned: Kaseya - www.kaseya.com ConnectWise - www.connectwise.com Datto - www.datto.com SolarWinds - www.solarwinds.com OpenAI - www.openai.com Anthropic - www.anthropic.com HP - www.hp.com Dell - www.dell.com Cisco - www.cisco.com Microsoft - www.microsoft.com === MUSIC LICENSE CERTIFICATE: Envato Elements Item This license certificate documents a license to use the item listed below on a non-exclusive, commercial, worldwide and revokable basis, for one Single Use for this Registered Project. Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML For any queries related to this license please contact Envato Support via https://help.elements.envato.com/hc/en-us/requests/new or Envato Elements Pty Ltd (ABN 87 613 824 258) PO Box 16122, Collins St West, VIC 8007, Australia === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Welcome to the first episode of 2025 for the IT Business Podcast! Uncle Marv starts the year with a bang, sharing the latest industry moves and shakeups. From new job announcements to promotions, he covers it all, including the big news at LionGuard with Brook Lee and David Powell joining the team. Marv touches on upcoming guests and events, including the Florida Man Games in March and his attendance at ThreatLocker's Zero Trust World in February. He also teases exciting new content focused on NetAlly tools, promising in-depth, practical demonstrations for IT professionals. The episode takes a personal turn as Marv reflects on loyalty in the industry, sharing touching stories of long-time connections leading to new opportunities. He also introduces new ways for listeners to support the show, from Amazon affiliate links to Ko-Fi donations. Wrapping up, Marv gives a heartfelt tribute to his late friend Amy Coons, revealing the profound impact she had on his decision to start his own IT business. It's a poignant reminder of the personal connections that shape our professional journeys. Links: David Powell appointed new Chief Revenue Officer at Liongard: https://tinyurl.com/ycrupr58 Brook Lee appointed as the new Vice President of Community and Channel at Liongard: https://tinyurl.com/8r7v6tmn Pia announces CEO Gerwai Todd’s departure: https://tinyurl.com/3z3bbz9y Anker 60W USB Charger - https://amzn.to/4fO0i71 Zero Trust World, February 19-21, 2025: https://zerotrustworld.threatlocker.com/ The Florida Man Games, March 1, 2025: https://www.thefloridamangames.com/ === MUSIC LICENSE CERTIFICATE: Envato Elements Item This license certificate documents a license to use the item listed below on a non-exclusive, commercial, worldwide and revokable basis, for one Single Use for this Registered Project. Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML For any queries related to this license please contact Envato Support via https://help.elements.envato.com/hc/en-us/requests/new or Envato Elements Pty Ltd (ABN 87 613 824 258) PO Box 16122, Collins St West, VIC 8007, Australia === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 755 Holiday Podcast & 2024 Podcast Awards 1:18:43
1:18:43
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Watch the video here: https://www.youtube.com/live/9O0yF-u9P3g Uncle Marv's IT Business Podcast ends 2024 with a bang in this special holiday episode. The show features two groups of guests from the MSP industry, including familiar faces and new additions. The first group dives into discussions about business growth, project management challenges, and the evolving MSP landscape. Tom Bull and Stan Louissaint share insights from their Jersey-based operations, while Lynn Williams represents ASCII Group, celebrating their 40th anniversary. Brian Weiss talks about his company's pivot to a Microsoft-first approach and their recent office purchase. The second group brings more diverse perspectives. Dawn Sizer shares a frustrating experience with a PEO integration, while Joe Balsarotti shows off his impressive autograph collection. Bradley Gross, the "attorney for all technicians," discusses the increasing recognition of legal needs in the MSP world. Brandon Martens from TruGrid and Matt Linn from Thread offer vendor perspectives on working with MSPs. Uncle Marv announces the podcast award winners, with Dave Scott of Scott Growth Strategies taking home two awards for Best Episode and Best Guest of 2024. Moovila took home the Best Vendor Swag for 2024, accepted by Kate Schlarf, the VP for Growth Marketing for Moovila. Dave Scott of Scott Growth Strategies taking home two awards for Best Episode and Best Guest of 2024. The show concludes with a gift card giveaway and a teaser for Uncle Marv's coverage of the upcoming Florida Man Games in March 2025. Websites and Links: ASCII Group - www.ascii.com Thread - www.thread.com Moovila - https://www.moovila.com/ Scott Growth Strategies - www.scottgrowthstrategies.com Florida Man Games - https://www.thefloridamangames.com/ === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 754 Frank DeLuca: From BBS to MSP Success 58:21
58:21
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In this episode of the IT Business Podcast, host Uncle Marv welcomes Frank DeLuca from The CTO Agency to discuss the challenges and opportunities in running an IT service business. Frank shares his journey from running a BBS at 13 to founding his own MSP, highlighting the importance of adapting to client needs and staying current with technology trends. The conversation takes an unexpected turn as Uncle Marv launches into a fiery rant about vendor-MSP relationships, sparked by a frustrating interaction with a young sales representative. This leads to a broader discussion on the changing landscape of IT services, including the push for long-term contracts and the need for better "rules of engagement" between vendors and MSPs. Frank and Uncle Marv dive into the complexities of selling cybersecurity solutions, particularly to insurance companies and law firms. They explore strategies for bundling services and the challenges of educating clients on the necessity of robust security measures. The episode wraps up with the popular "Florida Man" segment, featuring a shocking story about a Santa Claus impersonator arrested for child pornography, and a discussion on the technologies used to combat such crimes. Guest Bio: Frank DeLuca is the founder of The CTO Agency, an IT service provider specializing in professional services and insurance clients. With over 20 years of experience in the tech industry, Frank brings a wealth of knowledge on running a boutique MSP. Links and Websites: Vote for the 2024 Podcast Awards: https://www.itbusinesspodcast.com/survey/2024-podcast-awards/ The CTO Agency - https://www.thectoagency.com/ Florida 'Santa' Sentenced in Child Pornography Case: https://tinyurl.com/mrynffcu SonicWall and CrowdStrike Join Forces: https://tinyurl.com/3xfcn3rz SonicWall - www.sonicwall.com CrowdStrike - www.crowdstrike.com Sentinel One - www.sentinelone.com Sophos - www.sophos.com === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 753 DNSFilter: Threat Detection 7 Days Faster 29:41
29:41
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Uncle Marv sits down with Richie Wade, Manager of Sales Engineering at DNSFilter, to explore the cutting-edge world of DNS security. Richie shares insights on how DNSFilter is leveraging AI to detect threats up to 7 days faster than traditional methods, catching 70% of threats with their in-house solution. The conversation dives into DNSFilter's recent integrations with major PSAs like ConnectWise and Datto Autotask, aimed at streamlining workflows for MSPs. Richie explains how these integrations minimize administrative workload and improve billing accuracy. Uncle Marv and Richie also discuss the changing cybersecurity landscape, with Richie revealing a 14% increase in malware and a 36% overall increase in threats on their network this year alone. They emphasize that organizations of all sizes are potential targets, debunking the myth that only large enterprises are at risk. The podcast touches on DNSFilter's unique features, including on-demand categorization of new domains and the ability to block newly registered domains. Richie also previews upcoming features like URL filtering and hints at more MSP-focused integrations in the pipeline. Towards the end, they discuss DNSFilter's upcoming annual security report and the importance of staying ahead of emerging cyber threats. The episode wraps up with a teaser about DNSFilter's pricing changes and new features coming in the new year. === Websites and Links Mentioned: DNSFIlter Announces Integration with Six Leading PSA Platforms: https://tinyurl.com/5n6ck2z8 Rise in Malicious Domains: https://tinyurl.com/3m95kzff DNSFilter - https://www.dnsfilter.com SuperOps - https://superops.com/ ConnectWise - https://www.connectwise.com Datto Autotask - https://www.datto.com Pulseway - https://www.pulseway.com Halo - https://halopsa.com/ N-Able - https://www.n-able.com/ Syncro - https://www.syncromsp.com AppRiver - https://www.appriver.com Rewst - https://rewst.io/ === MUSIC LICENSE CERTIFICATE: Envato Elements Item This license certificate documents a license to use the item listed below on a non-exclusive, commercial, worldwide and revokable basis, for one Single Use for this Registered Project. Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML For any queries related to this license please contact Envato Support via https://help.elements.envato.com/hc/en-us/requests/new or Envato Elements Pty Ltd (ABN 87 613 824 258) PO Box 16122, Collins St West, VIC 8007, Australia === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 752 Get Hard with Senteon's Zach Kromkowski 57:21
57:21
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Uncle Marv welcomes Zach Kromkowski, co-founder and CEO of Senteon, and winner of the 2024 IT Nation Pitch It competition. Zach kicks things off by sharing his recent transition to van life, discussing the challenges and goals behind this lifestyle change, including plans to visit MSP partners across the country. The conversation shifts to the state of MSP conferences, with Zach offering his perspective on the increasing number and scale of events. He emphasizes the importance of lowering barriers for innovative startups to participate and suggests more focused, skill-based conference tracks. Zach then dives into Senteon's journey, from its inception as an EDR platform to its current focus on automated system hardening based on CIS benchmarks. He discusses the pivots the company made, the importance of market research, and how the COVID-19 pandemic unexpectedly aided their development process. The episode wraps up with a discussion on the complexities of system hardening, highlighting the depth of knowledge required and the value of automated solutions in this space. Links and Websites: Senteon - https://senteon.co/ ConnectWise - https://www.connectwise.com/ Liongard - https://www.liongard.com/ Compliance Scorecard - https://compliancescorecard.com/ Florida Man Puts on Helmet; Intentionally Crashes into USAA Building: https://tinyurl.com/4yruecbp Zach Previous Appearance on the IT Business Podcast: https://www.itbusinesspodcast.com/672 === MUSIC LICENSE CERTIFICATE: Envato Elements Item This license certificate documents a license to use the item listed below on a non-exclusive, commercial, worldwide and revokable basis, for one Single Use for this Registered Project. Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Item ID: CSR3UET Author Username: AlexanderRufire Licensee: Marvin Bee Registered Project Name: IT Business Podcast License Date: January 1st, 2024 Item License Code: 7X9F52DNML For any queries related to this license please contact Envato Support via https://help.elements.envato.com/hc/en-us/requests/new or Envato Elements Pty Ltd (ABN 87 613 824 258) PO Box 16122, Collins St West, VIC 8007, Australia === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 751 Core Principles of Zero Trust 22:27
22:27
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Listeners will be engaged by Marv's storytelling as he recounts a recent incident involving a $300,000 ransomware attack faced by a client due to poor security practices. He discusses how the lack of proper protections led to devastating consequences and stresses the significance of adopting a zero-trust framework. Marv outlines three core principles: never trust, always verify least privilege access assume a breach . He also shares insights from his own client interactions, illustrating the challenges of implementing these principles in real-world scenarios. Additionally, Marv provides updates on upcoming shows, including Black Friday and Cyber Monday previews, encouraging listeners to explore valuable tech products for the holiday season Websites and Links: *** Vote for the 2024 Podcast Awards: https://www.itbusinesspodcast.com/survey ThreatLocker: https://www.threatlocker.com/ Black Friday Amazon Live with Eric Pinto: https://www.youtube.com/live/xCdVY_CWUOs?si=UWVsuza6N2plQwMo Black Friday Amazon Live with Dawn Sizer: https://www.youtube.com/live/pNNgytMlNEI?si=JEjczLwCmOenn6iK People Mentioned for Shout Outs Eric Pinto Dawn Sizer Erin Lawrence === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 750 SuperOps vs Syncro: An Insider's Take 31:30
31:30
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Uncle Marv sits down with Paco Lebron, an MSP from the Chicago area and the mastermind behind MSP Unplugged. Paco shares his experience switching from Syncro to SuperOps about a year ago, shedding light on the reasons behind the move and the improvements he's seen. Paco discusses the early days of SuperOps, addressing some of the marketing controversies that initially surrounded the company. He emphasizes how SuperOps has since transformed its image and focused on community-first initiatives. The conversation dives into the key factors that led Paco to make the switch, including improved transparency in ticket management, real-time updates, and enhanced efficiency. Paco highlights SuperOps' user-friendly interface, responsive support, and commitment to continuous improvement as standout features. Uncle Marv and Paco also touch on areas where SuperOps is still developing, such as CRM functionality and sales automation. Paco, as a member of the SuperOps Advisory Board, provides insights into upcoming features and improvements without breaking any NDAs. The episode wraps up with a discussion on the importance of choosing the right tools for your MSP and being open to change when necessary. It's a must-listen for MSPs considering a platform switch or looking to stay informed about the latest developments in the industry. Websites and Links: SuperOps - http://itbusinesspodcast.com/superops Syncro - https://syncromsp.com/ ProdigyTeks - https://www.prodigyteks.com/ N-Able - https://www.n-able.com/ Datto - https://www.datto.com/ Kaseya - https://www.kaseya.com/ PC Matic - https://www.pcmatic.com/ Pax8 - https://www.pax8.com/ People Mentioned: Juan Fernandez Emily Glass Troy Ian Alexander Richard John Dubinsky Cramer Snuggs Gene Kim Andy Cormier === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 749 Join Uncle Marv at the Florida Man Games! 43:03
43:03
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Uncle Marv delivers a mix of personal updates, industry news, and a surprising announcement. He kicks off by discussing his recent collaboration with Mike Smith on a client project in Fort Lauderdale, highlighting the benefits of his office space for out-of-town IT professionals. Marv then dives into cybersecurity awareness, sharing details about an upcoming training session he's conducting for a client. He discusses his approach to the training, including the use of informative videos and explanations of security measures like ThreatLocker and multi-factor authentication. The podcast covers recent industry news, including reports from Cujo AI and Keeper Security about the state of cybersecurity threats. Marv also touches on Kaseya's announcement of free hardware for Datto Siris, discussing its potential impact on MSPs and their clients. The episode's highlight is Marv's revelation that he's been approved as media personnel for the upcoming Florida Man Games in March 2025. He expresses his excitement and asks listeners for ideas on how to cover this unique event. Marv wraps up with two Florida Man stories, including a lawsuit against Netflix over streaming issues and a dramatic python-alligator rescue in the Everglades. He concludes with reflections on his recent experience as a subcontractor, offering insights into the perspective it provided. Websites and Links: Amazon Live: https://www.amazon.com/live Easy Cater: https://www.ezcater.com/ Florida Man Sues Netflix Over Tyson-Paul Fight: https://tinyurl.com/3944smkc Florida Man Saves Alligator from Monster Python: https://tinyurl.com/49t5rt56 People Mentioned for Shoutouts: Mike Smith Michael Smith Jr. Dawn Sizer Erin Lawrence Jay McBain Frank DiBenedetto === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 748 Rob Rae, A cappella and Auvik 35:27
35:27
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In this action-packed episode, Uncle Marv sits down with Rob Rae, the self-proclaimed "godfather of the channel" from Pax8 , to discuss the recent ConnectWise partnership announcement and the new Voyager partner program. Rob dishes on the reasoning behind credit card surcharges and how Pax8 is investing in better tools and experiences for MSPs. The conversation takes a fun turn as they debate the merits of rappers versus a cappella groups for tech conference entertainment. Next up, Mark Ralls, president of Auvik , joins the show to talk about their network monitoring and management tool designed specifically for MSPs. Mark highlights Auvik's standout feature - its network mapping capabilities - and how it integrates seamlessly with ConnectWise to provide frictionless IT solutions. He also teases their new NorthStar feature, which helps technicians visualize and troubleshoot network issues more effectively. Both guests offer valuable insights into the evolving MSP landscape, upcoming industry events, and the importance of creating exceptional experiences for partners and clients alike. Guest Bios: Rob Rae : SVP of Business Development at Pax8, known for his energetic presence and deep understanding of the MSP ecosystem. Mark Ralls: President at Auvik, bringing extensive experience in network management solutions tailored for MSPs. Websites Mentioned: Pax8: https://www.pax8.com Auvik: https://www.auvik.com ConnectWise: https://www.connectwise.com People Mentioned for Shout Outs: Flo Rida Ludacris Nelly Snoop Dogg Fatboy Slim Pentatonix Kenny G === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 747 Compliance Made Easy & AI in Action 36:02
36:02
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In this action-packed episode of the IT Business Podcast, Uncle Marv serves up two interviews straight from the bustling floor of IT Nation Connect in Orlando. First up, Vinh Pham from Secureframe breaks down how their compliance automation platform is revolutionizing the way MSPs handle frameworks like CMMC, NIST, and CIS. Vinh explains how Secureframe's continuous monitoring keeps clients compliant in real-time, not just with point-in-time snapshots. He also dishes on their free partner program and the game-changing GAFA assessment tool. Then, James Allen from PIA takes the mic, sharing how their AI-powered service desk solution is transforming MSP profitability. James drops some jaw-dropping stats, including one partner who boosted their endpoint-per-tech ratio from 190 to 357! He also teases an upcoming presentation titled "I gave ChatGPT 50,000 tickets and this is the result" - talk about spicy! Both guests offer unique perspectives on how emerging technologies are reshaping the MSP landscape. From streamlining compliance to supercharging service desks, this episode is packed with insights to help your MSP level up. Guest Bios: Vinh Pham is from Secureframe, a compliance automation platform helping MSPs turn security frameworks into revenue generators. James Allen is the Vice President of Sales at PIA, bringing AI-powered efficiency to MSP service desks from his base in Tampa, Florida. Websites Mentioned: Secureframe: https://secureframe.com/partners PIA: https://pia.ai/ People Mentioned for Shout Outs: Manny Tim Coach Brook Lee Joe A. Todd Aaron Hadibazi Todd Clark Gary Pica Peter Kajawa Sean from Tag Marissa from Tag John from CMIT === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 746 Building Community with Henry Timm 58:58
58:58
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Uncle Marv’s IT Business Podcast welcomes Henry Timm, the dynamic CEO of Phantom Technology Solutions, who shares his insights on navigating the ever-evolving landscape of managed IT services. This episode dives into the balance between running a successful MSP and actively participating in industry events, highlighting the importance of community and collaboration among IT professionals. Henry emphasizes that success in this field is not just about profit but also about fostering relationships and supporting one another in a competitive environment. In this engaging conversation, Uncle Marv and Henry explore the challenges and rewards of attending nearly 50 industry events in a year. Henry discusses how his strong team and established systems allow him to manage his MSP effectively while being a prominent figure in the tech community. They touch on the shifting dynamics between MSPs, vendors, and private equity, advocating for a more collaborative approach that prioritizes community over competition. Henry also introduces listeners to the Tech Degenerates, a vibrant community of MSPs and vendors that fosters knowledge sharing and support without the pressure of sales pitches. Guest Bio: Henry Timm is the CEO of Phantom Technology Solutions, a managed IT services provider based in Rolling Prairie, Indiana, dedicated to empowering businesses across the Midwest since 2010. Websites and Links: Phantom Technology Solutions: phantomtechsolutions.com Florida man accused of stabbing brother in neck for ‘talking over’ food while cooking: https://tinyurl.com/54wyycnj Compression Packing Cubes: https://amzn.to/40NYV4m People Mentioned for Shout Outs: JB Fowler John Carlo Mike Smith Rob Rae === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 745 Redefining vCIO and the AI Service Desk 28:39
28:39
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In this episode, Uncle Marv sits down with Kip Fanta from GetInSync and Mark Alayev from Thread to discuss the latest developments in MSP services and AI technology. Kip Fanta, newly joined with GetInSync, talks about the company's focus on VCIO services and helping MSPs communicate better with their clients. He emphasizes the importance of understanding the full IT landscape and how Get In Sync can help MSPs move up the value chain, especially in co-managed IT scenarios. Kip also touches on the customization capabilities of their platform and the financial model that benefits both MSPs and their clients. Mark Alayev, CEO of Thread, dives deep into the world of AI-driven service desks. He discusses Thread's new product, which uses agentic AI to create custom agents for different industries. Mark emphasizes the importance of giving MSPs control over AI behavior and explains how Thread's solution focuses on human-to-human communication while integrating with system-to-system automation. He also shares his thoughts on the future of AI in the MSP industry, predicting that 20-35% of service desk requests could be fully automated in the near future. Both interviews provide valuable insights into the evolving landscape of MSP services and the role of AI in shaping the future of IT support. Guest Bios: Kip Fanta: Former Procter & Gamble IT professional, now driving partner relationships at Get In Sync, focusing on VCIO services for MSPs. Mark Alayev: CEO of Thread, leading the charge in AI-driven service desk solutions for MSPs. Websites Mentioned: Get In Sync: https://getinsync.ca/ Thread: https://www.getthread.com/ People Mentioned for Shout Outs: Stuart Holtby Bobby Jacobs === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 744 Fanny Packs, M&A and Cork 38:58
38:58
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Uncle Marv kicks off the episode with Adam Kerrigan, discussing his journey from MSP owner to M&A specialist and competitive powerlifter. Adam shares his near-drowning experience that led to a health transformation and eventual world championship in powerlifting. The conversation shifts to the MSP industry, with Adam providing valuable insights on M&A trends, growth strategies, and the importance of peer groups for MSP success. The discussion covers the structure of a $50 million MSP, highlighting ITS's 360-person team spread across seven Western states and international locations. Adam emphasizes the value of new client growth and offers advice for MSPs looking to position themselves for acquisition. He also touches on the impact of election cycles on MSP profitability and valuations. In the second segment, Uncle Marv chats with David Nankervis from Cork. David shares his excitement about Cork's rapid growth and their focus on planning for 2025. The conversation briefly touches on Cork's evolution from a cyber warranty company to its current expanded offerings. Guest Bios: Adam Kerrigan : M&A specialist at ITS, world champion powerlifter, and former MSP owner known for his signature fanny pack. David Nankervis : Six-month veteran at Cork, driving the company's expansion and strategic planning for 2025. Websites and Links: Intelligent Technical Solutions: https://www.itsasap.com/ Cork Cyber Warranty: https://corkinc.com/ People Mentioned for Shout Outs: Linda Rose, Peter Kajawa, Jay McBain, Robin Robbins === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 743 AI Revolution in IT: Jay McBain and Bobby Jacobs Explain 33:10
33:10
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Uncle Marv kicks off the episode with Jay McBain, a leading industry analyst from Canalys . Jay shares fascinating statistics about the managed services industry, revealing it's a $608 billion global business, twice the size of the SaaS industry. He explains how private equity is reshaping the landscape, driven by tech's rapid growth and attractive returns. The conversation then shifts to AI and its impact on the industry. Jay discusses the recent CompTIA acquisition and how it might transform the certification business. He also touches on the challenges MSPs face as vendors grow and potentially shift focus away from smaller businesses. In the second half of the episode, Uncle Marv chats with Bobby Jacobs from Thread , winners of last year's Pitch It competition. Bobby talks about Thread's evolution, including their new AI Service Desk and expanded integrations. He shares how their AI-powered solutions are revolutionizing ticket management and improving efficiency for MSPs. The episode wraps up with some fun insights into Thread's unique marketing approach at IT Nation, including their "death to the ticket" theme and innovative booth activities. Guest Bios: Jay McBain : Leading industry analyst at Canalys, known as "the voice of the channel." Bobby Jacobs : Representative from Thread, an AI-powered customer experience platform for MSPs. Websites and Links: Canalys: https://canalys.com/ Thread: https://www.getthread.com/ People Mentioned for Shout Outs: Peter Kajawa Mark (Thread CEO) Michelle (Jay's wife) Flo Rida === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 742 IT Nation Connect: Live with Amy Roman and Cole Knuth 50:01
50:01
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Uncle Marv kicks off the episode live from IT Nation Connect in Orlando, sponsored by Thread and powered by Rhythms. He first interviews Amy Roman, founder of AmplifyGTM, a go-to-market consultancy focused on MSPs and tech companies. Amy shares her journey from consumer goods to tech, explaining how she helps companies build sustainable revenue ecosystems as a fractional CRO. She emphasizes the importance of strategy and infrastructure in driving long-term results. In the second segment, Uncle Marv chats with Cole Knuth, President and CEO of FifthWall. Cole recounts his transition from the electrical industry to IT, starting his tech career at PAX8 in 2017. He provides insights into PAX8's rapid growth and the evolving MSP landscape. Both guests bring unique perspectives on the tech industry, offering valuable insights for MSPs and IT professionals looking to grow their businesses. Guests: Amy Roman: Founder of AmplifyGTM, a go-to-market consultancy for MSPs and tech companies. Cole Knuth: President and CEO of FifthWall, with previous experience at PAX8 and in the electrical industry. Websites and Links: AmplifyGTM: https://amplifygtm.com/ FifthWall: https://fifthwallsolutions.com/ Pax8: https://www.pax8.com/en-us/ People Mentioned for Shout Outs: Jim Kennedy Jennifer Bleam Flo Rida Stone Temple Pilots === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 741 MSP Growth, Profits, and Wellness 33:11
33:11
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Uncle Marv kicks off the episode with Peter Kujawa from ConnectWise , discussing the latest trends in the MSP industry. Peter shares fascinating data on revenue growth, wage inflation, and profitability. He notes that while organic growth has slowed to about 10%, profitability is improving as wage inflation eases. The conversation shifts to the value of MSPs, with Peter emphasizing the importance of maximizing EBITDA and running an efficient business. He dispels concerns about a potential bubble in MSP valuations, citing the large supply of MSPs and increasing interest from private equity firms. In the second half, Uncle Marv chats with Diana Giles from Skyline IT Management . Diana shares her conference experience and discusses her new podcast, "For the Health of IT," which focuses on mental and physical wellness in the IT industry. They explore the importance of addressing mental health issues and removing the stigma associated with them. The episode wraps up with Diana providing updates on her business, including strategic decisions to focus on specific clients and services. She also touches on her ongoing education in Microsoft 365 Defender, hinting at potential changes in her service offerings. Guests: Peter Kujawa : Vice President and General Manager, Service Leadership at ConnectWise Diana Giles : Owner of Skyline IT Management and host of "For the Health of IT" podcast Websites and Links: ConnectWise: https://www.connectwise.com/ Service Leadership: https://www.service-leadership.com Skyline IT Management: https://skylineitmgmt.com/ For the Health of IT podcast: https://forthehealthofit.tech People Mentioned for Shout Outs: Jay McBain from Canalys Steve (Diana's husband) Infima and ThreatLocker (for sponsoring Medieval Times event) === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 740 ScalePad's Vision to Transform MSPs 28:44
28:44
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Uncle Marv kicks off the episode with Aaron Kennedy, discussing his journey from MSP owner to ScalePad executive. Aaron shares his experiences selling an MSP in 2016, highlighting the importance of contracts and EBITDA in valuations. He then details his transition to Cognition 360, which was later acquired by ScalePad . The conversation shifts to the significance of data in managing MSPs. Aaron explains how tools like ScalePad help owners analyze agreement profitability, technician efficiency, and make informed decisions about growth and hiring. He emphasizes the need for historical data analysis to predict future performance and maintain service levels. In the second segment, Ryan Sigouin, ScalePad's Chief Revenue Officer, joins Uncle Marv. Ryan discusses ScalePad's recent acquisitions and the company's vision for integrating its various products. He reveals plans for a consolidated data platform that will streamline integrations across the MSP space, potentially revolutionizing how software companies interact within the industry. Ryan also sheds light on his role as CRO, explaining how it encompasses sales, marketing, revenue operations, and customer success. He stresses the importance of a cohesive approach to product-led and marketing-led growth, as well as customer retention and expansion. Websites and Links: ScalePad: https://www.scalepad.com/ People mentioned for shoutouts: Brooke Lee (Director of Channel at ScalePad) Chris (ScalePad executive) Joel (ScalePad executive) === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 739 Uncle Marv's Conference Roundup 14:02
14:02
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Uncle Marv kicks off the episode with a heartfelt tribute to veterans, acknowledging their sacrifices and encouraging listeners to support veteran organizations. He then dives into his recent experiences at three major IT conferences: ASCII EDGE in Clearwater, DattoCon in Miami, and IT Nation Connect in Orlando. The podcast host shares exciting news about upcoming episodes featuring interviews from IT Nation Connect. He mentions live streaming efforts at the conference, made possible by Rhythms' internet-in-a-box solution. Listeners can expect 16 interviews across 8 episodes, including candid conversations with industry figures like Rob Rae from Pax8. Uncle Marv touches on key announcements from the conferences, such as Datto's K365 addition and ConnectWise's ASIO platform expansions. He briefly discusses his own product stack and approach to adopting new technologies. The episode wraps up with a preview of upcoming content, including a swag review, Black Friday preview shows, and a special holiday episode. Uncle Marv encourages both long-time listeners and newcomers to stay tuned and follow the show on their preferred platforms. People Mentioned for Shoutouts Rob Rae Amy Roman Cole Knuth Adam Kerrigan Flo Rida Tony Hawk Henry Timm === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 738 DattoCon 2024: Uncle Marv's Vendor Hall Tour 31:28
31:28
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In this episode, Uncle Marv roams the vendor hall at DattoCon 2024, bringing us candid conversations with key players in the MSP industry. He kicks things off with Dean Trempalas from Empath, discussing the surprising turnout and the impact of Kaseya 365 on the MSP landscape. Next, Matt Solomon from Channel Program shares insights on the event's traffic and the importance of product reviews in the channel. We also hear about their new feature that helps MSPs find relevant events based on their tech stack. Cynthia from CyberQP talks about their hot new end-user elevation product and their charitable efforts supporting sea turtles. She also gives us a sneak peek at their upcoming appearances at IT Nation and DattoCon APAC. Dustin Puryear of Giant Rocket Ship explains how their Smart Dispatch feature is revolutionizing ticket management for MSPs. He also shares some exciting news about his recent exit from his MSP to focus fully on Giant Rocket Ship. The episode wraps up with conversations with industry veterans George Bardissi from B-VoIP and Michelle Ragusa McBain from SonicWall. George dishes on the event's atmosphere and their legendary pizza party, while Michelle talks about SonicWall's new partner portal and service provider program. Throughout the interviews, we get a taste of the vibrant energy at DattoCon, from the packed vendor hall to the late-night networking events. It's clear that despite the challenges of the past year, the MSP community is thriving and innovating. Vendors Interviewed: Dean Trempalas (Empath) Matt Solomon (Channel Program) Cynthia Schreiner (CyberQP) Dustin Puryear (Giant Rocket Ship) George Bardissi (B-VoIP) Michelle Ragusa McBain (SonicWall) Michael Crean (SonicWall) === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 737 Kaseya 365: The Future of MSPs with Ranjan Singh 22:01
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Uncle Marv kicks off the episode by setting the scene at DattoCon, where the energy is high after two days of groundbreaking announcements. He introduces Ranjan Singh, who dives right into the buzz surrounding Kaseya's latest offerings. Ranjan explains the challenge of keeping product launches under wraps until the big reveal, emphasizing the importance of a well-executed rollout. He shares the overwhelmingly positive reaction to Kaseya 365, with customers describing it as a "no-brainer" decision. The conversation turns to the inclusion of SaaS Alerts in Kaseya 365 user at no additional cost, addressing concerns about long-term pricing. Ranjan clarifies that this is not a temporary promotion but a core part of the Kaseya 365 license offering. Uncle Marv and Ranjan discuss the significance of having 12 point products integrated into two platform licenses, potentially replacing up to 11 vendors. They explore the benefits for both emerging MSPs and established businesses, touching on time savings, cost efficiency, and streamlined onboarding. The interview takes an interesting turn as they address concerns about commoditization in the industry. Ranjan reframes the conversation, describing Kaseya's approach as "democratizing" rather than commoditizing, making essential tools accessible to MSPs of all sizes. They wrap up by discussing the future of Kaseya's product lineup, hinting at more innovations to come, and emphasizing the value of attending events like DattoCon to see these announcements firsthand. People Mentioned: Ranjan Singh Fred Voccola, CEO of Kaseya Nadir Merchant === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 736 Kelvin Daniels Shares An MSP's Success Story 18:17
18:17
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Uncle Marv kicks off the episode by introducing Kelvin Daniels, a seasoned IT professional with over 20 years of experience in the industry. Kelvin shares his journey as a long-term Datto partner, selling their products for over 15 years and being credited with pioneering innovative sales approaches in the Midwest. The conversation then shifts to Xtona , where Kelvin has been working for the past three years. He explains how he introduced Datto products to the company, replacing their previous Barracuda solutions. Kelvin highlights the challenges of convincing customers to switch to a more expensive but superior product. Kelvin goes on to describe Xtona's diverse client base, which includes ISPs, municipalities, law enforcement agencies, and manufacturing companies across the United States. He emphasizes their focus on compliance and regulation, particularly for clients with heavy compliance requirements. The discussion then turns to the recent announcements at DattoCon, particularly the launch of the 365 User portion. Kelvin expresses his excitement about this development and how it aligns with Xtona's current evaluations of similar products. Uncle Marv and Kelvin also touch on the importance of integrated solutions and how they contribute to efficiency and customer retention. Kelvin shares that Xtona ranks in the top 5% of the top 1% of companies nationwide in customer retention, attributing this success to their commitment to service delivery. The conversation wraps up with Kelvin explaining Xtona's philosophy of being a "managed services partner" rather than a provider, emphasizing their focus on creating partnerships with clients and helping them serve their own customers better. People mentioned for shoutouts: Nadir Merchant Manny (Account Manager) Vega (Account Manager) === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 735 Nadir Merchant: Unveiling Kaseya 365 User 17:51
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Uncle Marv kicks off the episode from the Fontainebleau resort in Miami, where he's attending DattoCon 2024. Nadir Merchant introduces Kaseya 365 User , a new product offering that focuses on protecting and backing up users, complementing the previously launched Kaseya 365 Endpoint. The Kaseya 365 User bundle includes email protection, anti-phishing software, security awareness training, phishing simulation, and SaaS backup. Nadir emphasizes that Kaseya 365 is not just a bundle, but a unified product with seamless integrations and a consistent user experience. Cooper AI, Kaseya's artificial intelligence engine, is powering several new features, including the Smart SOP Generator, launching early next year, will automatically create SOPs by recording and annotating user actions in the browser. Nadir hints at future developments, including expanding Cooper Copilot capabilities to passwords, configs, and checklists. The episode wraps up with a teaser of more announcements to come at the conference and future Kaseya events. Cooper Bots: An automation platform allowing users to create autonomous workflows across IT Complete. Cooper Copilot for IT Glue: Introduces Smart Assist for curating documentation and the upcoming Smart SOP Generator. Cooper Copilot for PSA: Available for both Autotask and BMS, offering ticket summarization and resolution summaries. === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 734 Effective Marketing Strategies for MSPs 59:28
59:28
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Uncle Marv kicks off the show by recapping his recent visit to DattoCon in Miami, where Kaseya made significant announcements about new user licenses and product offerings. He then welcomes Jennifer Bleam, author of "Simplified Cybersecurity Sales for MSPs," to discuss marketing and sales strategies. Jennifer emphasizes the importance of a holistic approach to marketing, explaining the concept of a marketing funnel and how different tactics serve various purposes. She stresses that while leads are the ultimate goal, top-of-funnel activities like creating awareness and engagement are crucial steps in the process. The conversation shifts to LinkedIn marketing, with Jennifer cautioning against aggressive tactics that can erode trust. She advocates for a more thoughtful approach, suggesting that valuable content and personalized outreach can set businesses apart in a sea of generic pitches. Jennifer provides practical advice on nurturing leads without being pushy, recommending a consistent schedule of weekly emails and regular social media posts across platforms. She introduces the concept of "habit stacking" to help MSPs build a sustainable marketing routine. The discussion turns to sales techniques, with Jennifer outlining a strategy to naturally lead prospects towards closing. She explains the importance of revealing gaps in a prospect's current situation and helping them visualize the consequences of inaction. Uncle Marv and Jennifer also touch on the value of qualification and disqualification in the sales process, emphasizing that not every lead is worth pursuing. They discuss how to gracefully exit conversations with prospects who aren't a good fit. The episode concludes with Uncle Marv's signature "Florida Man" segment, where Jennifer shares a bizarre local story from Maryland, only to be outdone by Uncle Marv's tale of a Florida man's inexplicable in-flight assault. Websites and Links Mentioned: Jennifer's Book, Simplified Cybersecurity Sales for MSPs: https://amzn.to/48rDSq6 Jennifer's Book, with Bonus Material: https://mspsalesrevolution.com/book-plus-bonus They Ask, You Answer by Marcus Sheridan: https://amzn.to/3YNvk8P Keyword Research Tool: https://answerthepublic.com/ Florida Man Assaults Sleeping Passenger: https://tinyurl.com/2emdvxju People Mentioned: Dawn Sizer Tim Golden Sean Lardo === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 733 Back to the Future of IT 26:16
26:16
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Uncle Marv kicks off the podcast with Robert Thompson, an ASCII member and Spark peer group leader from Canada. Thompson shares his journey from break-fix to managed services, highlighting the importance of client communication and technology business reviews. He emphasizes the value of the ASCII community in knowledge sharing and business growth. The podcast then shifts gears with Vladan Gajicic, owner of GVS IT Services in Jacksonville, Florida. Gajicic recounts his transition from working for managed service providers to starting his own business in 2018. He discusses how his company unexpectedly grew during the COVID-19 pandemic by providing level three support to other MSPs. The episode concludes with an exciting interview featuring Juan Fernandez from SuperOps. Fernandez unveils SuperOps' new AI, named Monica, and hints at upcoming integrations. The conversation also touches on the ASCII Cup event, sponsored by SuperOps, which includes a DeLorean-themed party and break dancers, emphasizing the importance of community building in the IT industry. Key Segments: Robert Thompson on managed services and client communication ASCII community benefits and peer group leadership Vladan Gajicic's journey from employee to business owner Unexpected growth during the COVID-19 pandemic SuperOps' new AI integration: Monica ASCII Cup event and community building The future of managed services and IT business === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 732 ASCII Meets Apple (and a DeLorean) 40:53
40:53
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Uncle Marv kicks off the episode with Joe Balsarotti, a long-time ASCII member and owner of Software to Go, a computer store with over 40 years of history. Joe shares his journey from retail software sales to becoming a full-service IT provider serving customers in 42 states. He emphasizes the importance of empowering staff, sharing how he gives his employees credit cards and encourages them to think like owners. Joe recounts a heartwarming story about hiring his office manager from a McDonald's drive-thru and how she's grown to handle basic tech support for clients. He also discusses the evolution of his business model and the value of ASCII membership over the years, highlighting the importance of relationship-building and networking at events. The episode then shifts to an interview with Terry McAdams of Mac Tech Solutions, representing ASMC (Apple Solutions Marketing Corporation). Terry explains the recent partnership between ASCII and ASMC, aimed at bridging the gap between PC-focused MSPs and Apple-centric businesses. He shares his background in both Windows and Mac environments, debunking misconceptions about the limitations of Macs in business settings. Terry discusses the opportunities for collaboration between ASCII and ASMC members, including hardware sales, co-managed services, and knowledge sharing. He also touches on the challenges of transitioning to managed services and the overwhelming array of tools available in the industry. Both interviews provide valuable perspectives on adapting to industry changes, the importance of customer relationships, and the potential for growth through strategic partnerships. Key Segments: Joe Balsarotti's 40+ years in the IT industry Evolution of Software to Go's business model Empowering employees in IT businesses Long-term value of ASCII membership ASCII and ASMC partnership Terry McAdams' journey from Air Force to Mac Tech Solutions Misconceptions about Macs in business environments Opportunities for collaboration between PC and Mac-focused MSPs Challenges in transitioning to managed services The overwhelming landscape of IT tools and services People Mentioned for Shout Outs: Jeffrey Boyd Bradley Gross === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 731 Tony Hawk's Skateboard & Spark 27:44
27:44
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Sean Lardo Interview: IT Nation event coming up in two weeks (November 6-8) at Rosen Shingle Creek in Orlando, Florida PitchIT competition highlights: record number of applicants (over 150) from global regions Final three PitchIT competitors: PC PowerSafe, Senteon Cybersecurity, and Seedpod Cyber IT Nation features: Tony Hawk as keynote speaker, Stone Temple Pilots for entertainment K9s for Warriors philanthropy initiative with autographed Tony Hawk skateboards for top donors Unexpected $1,001 donation pledge from Uncle Marv for K9s for Warriors Stanley Louissaint Interview: ASCII SPARK peer groups: geographically dispersed members grouped by revenue ranges Benefits of peer groups: problem-solving, sharing experiences, and business growth Importance of consistency in business and client satisfaction Discussion on client acquisitions and IT integration challenges Automation in IT businesses: balancing efficiency with practicality Personal anecdote about over-complicating automation for financial data conversion Key Segments: IT Nation and PitchIT competition updates ASCII SPARK peer groups overview Business consistency and growth Client acquisitions and IT integration Automation in IT businesses Personal experiences with automation attempts Websites mentioned: IT Nation PitchIT: https://www.connectwise.com/theitnation/pitchit IT Nation Connect, November 6-8: https://www.connectwise.com/theitnation/connect-na People mentioned for shout outs: Michael Crean from SonicWall Chad Kempt Dawn Sizer === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 730 ASCII Live Powered by RYTHMz 36:38
36:38
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Uncle Marv kicks off the episode with Steve Copeland from RYTHMz, discussing their innovative "internet in a box" solution. Steve explains how their 5G technology is revolutionizing business continuity and disaster recovery. He shares examples of how RYTHMz has helped partners increase profits and maintain connectivity during critical events. The conversation then shifts to the future of technology, touching on AI, 5G, and IoT. Steve provides insights into how MSPs can effectively use AI in their operations, emphasizing the importance of monitoring and training clients on AI usage. In the second part of the episode, Uncle Marv interviews Dawn Sizer from 3rd Element Consulting. Dawn discusses her company's impressive growth, attributing it to client expansion, targeted marketing strategies, and the introduction of new service divisions. Dawn shares her experience working with Decoded Strategies to revamp their website, highlighting the importance of tailoring language to target high-risk clients. She also reveals 3rd Element Consulting's plans for new divisions in access control, event management, and content marketing. The episode concludes with a heartwarming exchange between Uncle Marv and Dawn, emphasizing the value of personal connections in the IT industry. Key Segments: RYTHMz's 5G "internet in a box" solution Business continuity and disaster recovery in IT The future of AI, 5G, and IoT in the IT industry 3rd Element Consulting's growth strategies Website revamp and targeted marketing Expansion into new service divisions The importance of personal connections in IT Websites and Links: RYTHMz: https://rythmz.com/ 3rd Element Consulting: https://www.3rdelementconsulting.com/ People Mentioned for Shout Outs: Stan Louissaint Kristen and Annie from Decoded Strategies Dave (Dawn's husband and business partner) === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 729 Eric Torres on the Importance of Community 35:11
35:11
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Uncle Marv kicks off the show by introducing Eric Torres, who recently joined Pax8 in a new role focused on channel and community engagement. The conversation covers Eric's transition to Pax8 and his first experiences with the company, including attending the Pax8 Beyond event in Berlin. Eric shares insights on Pax8's approach to community engagement, highlighting their extensive event calendar and plans to expand their reach. He discusses the importance of the Pax8 marketplace and how it's leveling the playing field for MSPs, allowing them to compete for larger clients and offer enterprise-grade solutions. The discussion touches on a recent Channelnomics report, which reveals that 90% of IT solution providers expect a rise in marketplaces by 2029. Eric elaborates on how embracing the marketplace model has led to increased profitability and service offerings for MSPs. Eric and Uncle Marv explore current trends in the MSP industry, including the ongoing M&A activity and the growing importance of peer groups and community collaboration. They also discuss the evolving relationship between vendors, distributors, and MSPs, with a focus on education and enablement. The conversation shifts to the Pax8 Beyond event in Berlin, with Eric sharing his perspective on how it compared to the North American events and its significance for the European market. He provides insights into the differences and similarities between MSPs in various global regions. Finally, Eric teases upcoming Pax8 initiatives and events, emphasizing their commitment to reaching MSPs in smaller markets and continuing to innovate in the distribution space. Websites Mentioned: Pax8 Website: https://www.pax8.com/en-us/ Pax8 Events: https://www.pax8.com/en-us/pax8-events/ People Mentioned: Rob Ray Jay McBain Matt Lee === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 728: 5 Marketing Commandments Every MSP Needs to Know 53:15
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Uncle Marv and Jennifer Bleam dive deep into the world of MSP marketing and sales, offering a fresh perspective on how to revolutionize your approach. They discuss: The Marketing Pendulum: Jennifer explains the concept of the "marketing pendulum" and why MSPs should avoid swinging to extremes in their marketing efforts. Overcoming the "Marketing Doesn't Work" Mindset: Learn practical strategies to shift your thinking and recognize the value of effective marketing. The Importance of Disqualifying Leads: Discover why it's crucial to identify and disqualify unqualified prospects early in the sales process. Solution Selling Best Practices: Gain insights into how to sell solutions rather than just features, focusing on solving customer problems. The Art of Discovery: Uncover techniques for conducting effective discovery calls and uncovering your prospects' true needs. Closing Techniques: Jennifer shares her perspective on closing deals naturally as a culmination of a well-executed sales process. Throughout the episode, Jennifer emphasizes the importance of adopting a holistic approach to marketing and sales, viewing it as an essential part of serving your community and protecting businesses from cybersecurity threats. Websites and Links: MSP Sales Revolution - mspsalesrevolution.com The Wedge: How to Stop Selling and Start Winning: https://amzn.to/3Ywh5pE How to Get Your Competition Fired Without Saying Anything Bad About Them: https://amzn.to/3YB2KZq === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 727 Why Every MSP Needs to Focus on Nurturing Leads 48:39
48:39
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Uncle Marv welcomes Jennifer Bleam, founder of MSP Sales Revolution, to discuss sales and marketing strategies for MSPs. Jennifer shares her journey from focusing solely on sales coaching to incorporating marketing due to client needs. She emphasizes the importance of knowing key metrics like average customer lifetime value and monthly recurring revenue. Jennifer outlines her four-arm approach to marketing: branding, list-building, nurturing, and making offers. She stresses the significance of nurturing leads, a step often overlooked in traditional marketing funnels. Jennifer contrasts vendor and MSP marketing approaches, highlighting the need for MSPs to adapt strategies to their smaller scale. The conversation touches on the balance between persistence and respect in sales follow-ups. Jennifer advocates for a "declining cadence" approach to follow-ups, always aiming to provide value. She warns against the extremes of over-pestering prospects or never following up at all. Jennifer reveals her willingness to work with smaller MSPs (as low as 250K annual revenue), unlike many industry coaches who focus on larger companies. She explains how she adapted her services to meet the needs of these smaller businesses while still providing valuable guidance. The episode concludes with Jennifer describing her coaching approach, which focuses on creating custom marketing and sales systems for MSPs, emphasizing genuine, human-centric strategies. Websites and Links: MSP Sales Revolution - www.mspsalesrevolution.com Amazon (for Jennifer's book) - Simplified Cybersecurity Sales for MSPs === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
Uncle Marv kicks off the episode by introducing Dr. Carrie Johansson, a key speaker at the upcoming Business Reinvention Summit. The summit, organized by Therese Skelly, is scheduled for October 21-26 and features ten accomplished women sharing their experiences and strategies for business reinvention. Dr. Johansson, with over 20 years of experience in private practice specializing in anxiety, trauma, and PTSD treatment, will be presenting on psychological flexibility, emotional resilience, and boundary setting. She explains that psychological flexibility is about working with your current reality, accepting it (not necessarily approving of it), and determining the best next move. The summit aims to help business owners, particularly women, who feel stuck and need guidance on moving forward. It offers a blend of business transformation and personal growth strategies. Dr. Johansson emphasizes the summit's focus on providing actionable, effective information that can be implemented in a reasonable amount of time. Each presenter will offer a free gift to attendees, with Dr. Johansson providing a mid-year habits workbook designed to help maximize Q4 both personally and professionally. The summit is free to attend, with daily Zoom sessions and the option to access recorded interviews afterward. While the summit primarily targets female business owners, Dr. Johansson encourages men to participate as well, noting that much of the content is universally applicable. The event promises to be an excellent opportunity for self-assessment and growth, helping attendees tap into their current situation and choose their next steps wisely. Websites and Links: Business Reinvention Summit: https://tinyurl.com/5476u4yk Dr. Carrie: https://www.coloradotherapycare.com/ Self Help on the Go Book: https://amzn.to/489PqhG === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 725 Compliance Scorecard Team Interview 1:01:33
1:01:33
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Uncle Marv kicks off the show with updates on recent hurricanes affecting Florida and the Carolinas. He then introduces Tim Golden, Desiree Thomas, and Austen Gray from Compliance Scorecard. The team discusses the recent rebranding of Compliance Scorecard and their new investment from Bellini Capital. They emphasize the growing importance of compliance for MSPs and their clients, touching on frameworks like CMMC, HIPAA, and SOC 2. Desiree highlights the need for education in the industry, explaining how compliance can be a powerful tool for MSPs to have meaningful security conversations with their clients. Austen describes his role in helping MSPs implement compliance programs for themselves and their customers. Tim reveals exciting news about Compliance Scorecard's upcoming Version 6 release, including a new Trust Center feature that allows MSPs and their clients to showcase real-time compliance data publicly. The group also discusses Compliance Scorecard's recent signing of the CISA Secure by Design pledge, demonstrating their commitment to cybersecurity best practices. The episode concludes with a lighthearted "Florida Man" segment, where each participant shares an outrageous local news story, culminating in Uncle Marv's tale of a man wielding a flamethrower in Port St. Lucie. Websites & Links: IT Business Podcast - https://itbusinesspodcast.com Compliance Scorecard - https://compliancescorecard.com Secure By Design Pledge: https://compliancescorecard.com/secure-by-design-pledge Florida Man Points Flamethrower at Police - Gets Tased (Video): https://tinyurl.com/mu3w6mcm Florida Man Points Flamethrower at Police - Gets Tased (Story): https://tinyurl.com/3n99whsh People mentioned for shout-outs: Brad Gross Maureen (Tim's wife) Ted Roller === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 724 Secure Help Desk Operations with Nametag 42:37
42:37
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Introduction to Aaron Painter and Nametag : Uncle Marv introduces Aaron Painter, highlighting his role as CEO of Nametag, a platform dedicated to enhancing identity verification processes to prevent impersonation and fraud. The North Korean Hacker Incident : The conversation kicks off with a discussion about the notorious case of a North Korean hacker who successfully applied for a job. Aaron explains how this incident reflects broader vulnerabilities in the hiring process, particularly in remote work scenarios. Challenges in Identity Verification : Aaron discusses the inadequacies of traditional identity verification methods, including the I-9 process and how they fail to secure organizations against impersonators. He emphasizes that many companies unknowingly hire individuals who may not be who they claim to be. The Rise of Deepfakes : The duo explores the implications of deepfake technology in hiring fraud and social engineering attacks. They discuss how bad actors can exploit these technologies to bypass security measures. Innovative Solutions from Nametag : Aaron introduces Nametag's unique approach to identity verification using mobile devices, biometrics, and cryptography. He explains how their solution enhances security while ensuring a user-friendly experience. Automating Help Desk Operations : The conversation shifts to how Nametag can help automate password resets and MFA processes, significantly reducing the burden on help desks. Aaron highlights the potential for MSPs to integrate this technology into their service offerings. Education and Awareness : Both Marv and Aaron stress the importance of educating clients about the risks associated with deepfakes and social engineering tactics. They discuss how a healthy skepticism can empower users to recognize potential threats. Onboarding New Employees : Aaron outlines how Nametag streamlines the onboarding process for new hires by ensuring secure identity verification from day one. This proactive approach can mitigate hiring fraud risks. Reseller Opportunities for MSPs : The episode concludes with a discussion on how MSPs can leverage Nametag's technology for their clients, enhancing security while potentially increasing profitability through reselling opportunities. Website Mentioned: Nametag: https://www.getnametag.com Is Your Coworker a Korean Hacker?: https://tinyurl.com/5n96fja6 === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 723 Insights from Cynomi's Tim Coach 58:56
58:56
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Uncle Marv kicks off the show by introducing Tim Coach and his new position at Cynomi. Tim explains the company's name, inspired by the manta ray from Finding Nemo, symbolizing protection and guidance in cybersecurity. The conversation dives into Cynomi's VCISO platform, which simplifies security assessments and compliance roadmaps for MSPs. Tim highlights how the software streamlines processes that traditionally took days or weeks, making it easier for MSPs to offer VCISO services and improve their clients' security posture. They discuss the platform's key features, including customizable frameworks, AI-assisted reporting, and integration capabilities with other security tools. Tim emphasizes the importance of MSPs focusing on business outcomes rather than just selling technology stacks. The duo explores pricing strategies for MSPs, with Tim sharing insights on how to approach different client types, including non-profits and regulated industries. They also touch on the evolving landscape of MSSPs and the potential for industry certifications. The episode concludes with a lighthearted segment on Florida Man stories and an upcoming HBO documentary series inspired by the infamous meme. Websites mentioned: Cynomi: https://www.cynomi.com It's Florida, Man!: https://tinyurl.com/bdewvbpf === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 722 Preparing Your Business for Hurricane Milton 35:33
35:33
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Uncle Marv kicks off with the latest on Hurricane Milton, now a Category 4 storm with 155 mph winds, expected to make landfall near Sarasota around 10-12 PM. He emphasizes the storm's massive size, affecting areas from the Panhandle to the Keys. Using the Windy.com app, Marv illustrates the storm's path and potential impacts. He shares emergency numbers and highlights Uber's free evacuation rides using the code MILTONRELIEF. Marv recounts recent IT challenges, including remote access issues and power failures, underscoring the importance of proper preparation. He mentions ASCII's offer to help Tampa-area IT providers post-storm. Scott Dollar joins to share his perspective from Tampa. He discusses his company's preparations, including notifying clients, securing equipment, and ensuring cloud-based systems are ready. Scott notes most of his clients are now cloud-based, simplifying disaster recovery. They compare experiences from past hurricanes, with Scott recalling 2004's Hurricane Charlie. Both stress the importance of heeding evacuation orders and being prepared with supplies. The conversation turns to proactive measures like regular UPS battery replacements and the challenge of getting clients to invest in disaster preparedness before a crisis hits. They wrap up by discussing Florida's well-organized hurricane response compared to other states, and the unexpected threats like tornadoes that can accompany hurricanes. Websites mentioned: Windy.com - https://www.windy.com National Hurricane Center - https://www.nhc.noaa.gov/ SpaghettiModels.com - https://www.spaghettimodels.com Phone Numbers and Websites - Hurricane Milton Emergency Contacts Emergency Services: 911 American Red Cross: 1-800-733-2767 FEMA Disaster Assistance: 1-800-621-3362 Special Needs Shelters (Orange County): 311 or 407-836-3111 Florida State Emergency Information Line: 1-800-342-3557 Websites for Updates and Information Windy: https://www.windy.com Florida Division of Emergency Management: FloridaDisaster.org Florida Shelter Status: FloridaDisaster.org/shelter-status FEMA Hurricane Milton Updates: https://www.fema.gov/disaster/current/hurricane-milton American Red Cross Shelter Locator: https://www.redcross.org/get-help/disaster-relief-and-recovery-services/find-an-open-shelter.html Evacuation Information Evacuation Assistance: 800-729-3413 Florida Disaster Evacuation Routes: FloridaDisaster.org/evacuation-routes Free Evacuation Rides (Uber): Use promo code MILTONRELIEF in the Uber app === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 721 Hurricane Milton: Live Report with Rayanne Buchianico 25:26
25:26
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Uncle Marv kicks off the episode with a comprehensive update on Hurricane Milton's status as of Tuesday afternoon. The storm has been downgraded to a Category 4 hurricane with sustained winds of 155 mph, moving east at 12 mph towards the Gulf Coast. Projected to make landfall near Tampa Bay around 1-2 AM Thursday morning, Milton is expected to hit as a high-end Category 3 or low-end Category 4 hurricane. Uncle Marv details the extensive storm surge warnings in effect, with potential inundation of 10-15 feet along the coast. Rainfall predictions range from 6-8 inches, with localized totals up to 15 inches. Uncle Marv emphasizes the already saturated ground conditions due to recent rains, increasing flood risks. A state of emergency has been declared for 51 Florida counties, with most of the west coast under evacuation orders. Several major airports, including Tampa International, Orlando International, and Melbourne International, have announced closures. Uncle Marv then welcomes Rayanne Buchianico, reporting live from Clearwater, Florida. Rayanne explains her decision to stay and ride out the storm, citing her inland location away from flood zones and access to a sturdy office building with a full generator. She describes the eerie atmosphere in her neighborhood as many have evacuated. The conversation turns to the chaos leading up to a hurricane, with Rayanne advising listeners to avoid grocery stores and gas stations if possible due to long lines and panic buying. She shares her experiences from previous storms like Hurricane Irma in 2017, which left her without power for a week. Both hosts stress the importance of following evacuation orders, especially for those in flood zones or less sturdy housing. Rayanne highlights the stricter building codes implemented in Florida since 2003, making newer homes more hurricane-resistant. The episode concludes with advice on managing stress during hurricane preparations and the importance of having important documents stored electronically in the cloud. Uncle Marv shows viewers a map of Hurricane Milton's projected path and reminds everyone to stay informed through local authorities and weather services. === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 720 Hurricane Milton & TEKnowledge Tech Community 29:41
29:41
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Uncle Marv kicks off the episode with a detailed breakdown of Hurricane Milton's projected path and potential impact on Florida. Using the Windy app, he explains the storm's trajectory, intensity, and the areas most likely to be affected. Marv emphasizes the importance of preparedness and shares personal anecdotes about his family's situation during this challenging time. The podcast then shifts focus to introduce Ray Cline and Ryan Garrity from TEKnowledge, a 501(c)(3) nonprofit organization. Ray explains that TEKnowledge was founded by four MSP business owners to address gaps in the tech industry and give back to communities in need. Over the past three years, they've donated over $500,000 worth of products and services through their TEKSgiving projects. Ryan Garrity provides insights into their current project in Davidson, North Carolina, at La Escuelita (The Little School). This bilingual school helps Spanish-speaking students and immigrants learn English before entering the regular school system. TEKnowledge is providing security, network, and audio-visual solutions to the school, which currently lacks these resources. The conversation touches on the devastating impact of Hurricane Helene in North Carolina, with Ryan describing the current conditions in Asheville as resembling a "third world country." He shares heartbreaking stories of missing employees and the challenges faced by local communities. Ray and Ryan discuss how TEKnowledge operates, including their selection process for projects, the organization's structure, and their active Slack community. They highlight the generosity of their members and partners in donating equipment and funds for their charitable initiatives. The episode concludes with Uncle Marv thanking Ray and Ryan for their efforts and encouraging listeners to learn more about TEKnowledge and get involved in their community. Websites mentioned: TEKnowledge - https://www.teknowledge.org === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 719 Crafting Your MSP Brand Story with Decoded Strategies 50:06
50:06
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Uncle Marv welcomes Annie Mosbacher and Kristin Spiotto, co-founders of Decoded Strategies, to discuss their unique approach to marketing for MSPs. The conversation kicks off with a lighthearted chat about recent movies, setting the stage for a deeper dive into storytelling in marketing. Annie and Kristin explain how their company differs from traditional marketing agencies by focusing on story-based strategies. They emphasize the importance of positioning the customer as the hero and the company as the guide in marketing narratives. This approach helps MSPs create more engaging and effective marketing messages that resonate with their target audience. The duo highlights common mistakes MSPs make in their marketing efforts, such as jumping straight into tactics without developing a clear brand story. They stress the need for MSPs to invest time in crafting their unique message before spending money on websites, SEO, or other marketing channels. Annie and Kristin share insights on how MSPs can become trusted guides for their clients, emphasizing the importance of empathy and authority in marketing communications. They also discuss the challenges of differentiating in a crowded market and offer strategies for standing out. The conversation touches on Decoded Strategies' journey into the MSP space, their partnerships with industry organizations like ASCII, and their upcoming workshop for MSPs looking to improve their marketing strategies. Throughout the episode, Annie and Kristin provide valuable advice for MSPs looking to enhance their marketing efforts, emphasizing the power of clear, customer-centric messaging and the importance of storytelling in building lasting client relationships. Websites mentioned: Decoded Strategies - www.decodedstrategies.com Podcast: https://tinyurl.com/35yfpa2u Contact for ASCII Webinar? Email hello@decodedstrategies.com Wild Robot Movie Trailer: https://tinyurl.com/bdj8un77 === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 718 What We Learned: TechCon and Helene 49:18
49:18
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Uncle Marv kicks off the show by addressing the devastating impact of Hurricane Helene, particularly in the Western Carolina and Eastern Tennessee areas. The storm caused significant damage, with at least 162 deaths reported and 1.3 million customers still without power across several states. The conversation then shifts to disaster recovery planning, with Jason and Justine sharing their thoughts on preparing for unexpected events. They discuss the importance of cloud-based solutions and the need for comprehensive disaster recovery strategies, even in areas not typically prone to certain types of natural disasters. The podcast delves into the recent TechCon Unplugged conference, with both guests offering their insights and takeaways. They highlight the quality of content, the value of networking opportunities, and the unique atmosphere that sets TechCon apart from larger industry events. The discussion touches on topics such as hiring practices, process improvements, and the benefits of smaller, more intimate conferences. Uncle Marv also announces his decision to join the National Society of IT Service Providers (NSITSP), an organization focused on transforming the IT industry into a recognized profession and establishing high standards and ethics for IT service providers. The episode concludes with a lighthearted segment featuring "Florida Man" stories, including amusing anecdotes from Oklahoma and Florida, showcasing the quirky side of local news. Links from the show: National Society of IT Service Providers (NSITSP) - https://nsitsp.org/ Oklahoma Man steals truck to go to court: https://tinyurl.com/2bjh2m8h Florida Man "going to jail as a pickle thief": https://tinyurl.com/yc3n52ve Oklahoma Woman drives drunk on airport runway: https://tinyurl.com/2fnaz6a2 Upcoming Conferences: ASCII Edge (The Cup) October 23-24 in Tampa: https://events.ascii.com/tampa/ DattoCon, October 28-30 in Miami: https://www.dattocon.com/ IT Nation Connect, November 6-8 in Orlando: https://www.connectwise.com/theitnation/connect-na Save $250 complements of the IT Business Podcast with Promo Code MarvinBPodcast250 === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv kicks off the episode by apologizing for not addressing Hurricane Helene earlier in the week. He provides an update on the hurricane's impact, mentioning its landfall as a Category 4 storm near Perry, with winds reaching 140 mph and affecting millions of residents. He then shares his go-to hurricane tracking apps: Hurricane Tracker (paid version for faster alerts) Windy (for detailed wind speed information) MyRadar (for comprehensive weather data and forecasts) The main focus of the episode is a recent conversation Uncle Marv had with a new business owner. This entrepreneur had encountered a challenging prospective client and made the tough decision to decline the opportunity. Uncle Marv applauds this decision and outlines three key takeaways: Recognizing and declining problematic clients early : Uncle Marv emphasizes the importance of identifying red flags in potential clients, such as undervaluing expertise or having unrealistic expectations. Setting clear boundaries and expectations : He stresses the need for a structured onboarding process and clear communication of responsibilities between the service provider and the client. Focusing on quality over quantity : Uncle Marv shares his own experience of running a "boutique" business, highlighting the benefits of specializing in a specific industry (in his case, law firms) and concentrating on high-value services. The episode concludes with encouragement for new and struggling business owners to be selective with clients and prioritize quality relationships for long-term success. Websites Mentioned Hurricane Tracker app ( https://apps.apple.com/us/app/my-hurricane-tracker-alerts/id1020486515 ) Windy app ( https://www.windy.com ) MyRadar app ( https://myradar.com/ ) === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 716 QuestingHound's Tech Stack: Why TruGrid Stands Out 47:41
47:41
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Uncle Marv kicks off the show with exciting news about Eric Torres joining Pax8 as the vice president of channel and community engagement. He then introduces his guest, John Boden from Questing Hound Technology Partners, a Florida-based MSP. John shares the unique story behind his company's name, which originates from a John Masefield poem and his family's sailing adventures. The conversation shifts to Questing Hound's services, including managed IT and co-managed IT solutions for various industries, with a focus on businesses that embrace technology. The main topic of discussion is TruGrid, a secure remote access solution that both Marv and John highly recommend. They explore the benefits of TruGrid, including its ease of use, security features, and integration with Active Directory. John emphasizes how TruGrid helped his company navigate the challenges of remote work during the COVID-19 pandemic. The podcast also covers MSP strategies, with John sharing insights on standardization, client onboarding, and the importance of evaluating vendor relationships beyond just product features. He stresses the significance of working with companies that align with MSP goals and continuously improve their offerings. Naked Florida Man: https://tinyurl.com/4728rtfr Upcoming Conferences: ASCII Edge (The Cup) October 23-24 in Tampa: https://events.ascii.com/tampa/ DattoCon, October 28-30 in Miami: https://www.dattocon.com/ IT Nation Connect, November 6-8 in Orlando: https://www.connectwise.com/theitnation/connect-na Save $250 complements of the IT Business Podcast with Promo Code MarvinBPodcast250 Websites Mentioned: Questing Hound Technology Partners : https://questinghound.com TruGrid : https://trugrid.com NetAlly : https://netally.com SuperOps : https://superops.ai Pax8 : https://pax8.com Axcient : https://axcient.com Clio : https://clio.com Meraki : https://meraki.cisco.com === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 715 Conferences: Big vs. Small 49:54
49:54
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Uncle Marv kicks off the show by thanking the organizers of TechCon Unplugged, praising the strong sense of community at the event. He announces ESET as the winner of the best conference swag, highlighting their useful battery chargers and other items. Marv then dives into a personal story about his ongoing struggles with AmeriGas, a propane delivery service. He uses this experience to emphasize the importance of effective automation and customer service in the IT industry, warning listeners not to fall into similar traps with their own businesses. A significant portion of the episode is dedicated to comparing small and large conferences. Uncle Marv shares his preference for smaller events like TechCon Unplugged, citing the increased opportunities for meaningful interactions and the tight-knit community feel. He acknowledges the benefits of larger conferences for newcomers seeking to explore a wide range of vendors but emphasizes the unique value of the connections made at smaller gatherings. The show wraps up with Florida man stories, including an update on the 2024 Florida Python Challenge winner, a bizarre traffic stop involving a man with a live squirrel in his shirt, and the discovery of a mummified alligator head in an abandoned car. Links: Get Your TechCon Unplugged 2024 Swag: https://ko-fi.com/itbusinesspodcast/shop Florida Man Bags 20 Pythons to Win $10,000: https://tinyurl.com/bdft7x54 Police Find Squirrel in Man's Shirt: https://tinyurl.com/mwjnukhe Alligator head found in abandoned Buick–in Florida: https://tinyurl.com/hv6p9t8h === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 714 From Video Games to MSP Success: Brian Weiss 57:32
57:32
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Uncle Marv begins by acknowledging the significance of September 11th and its impact on the nation. He then introduces Brian Weiss, diving into Brian's background in the IT industry. Brian recounts his early career, starting with his passion for video games and LAN parties, which led to his first job at a computer store called Computer Stuff. He describes how he identified the need to separate business services from residential, creating a team focused on commercial clients. The conversation moves to Brian's decision to start his own business, ITECH Solutions, in 2005. He explains how the company evolved from break-fix services to a managed services model, driven by the need for stable revenue during the 2008 recession. Brian shares a pivotal moment in his company's history - a major security incident in 2018 that affected half of their clients. He describes how the company survived this crisis, losing only one client and ending the year with a slight negative profit margin. This experience led to a significant shift in their business model, focusing more on cybersecurity and SaaS services. The episode also touches on Brian's personal growth as a leader, including his experience with alcoholism and rehabilitation, which he credits with improving his leadership skills. Throughout the conversation, Brian offers insights into the challenges of running an MSP, the importance of adapting to industry changes, and the value of building strong relationships with clients and vendors. === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 713 Cork's Leadership Shake-Up: Dan Candee and Carlson Choi 47:33
47:33
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Uncle Marv explores Cork's evolution with Dan Candee, the new CEO, and Carlson Choi, co-founder and Chief Product Technology Officer. They discuss Cork's meteoric rise in the MSP space, attributing it to their ability to listen to and implement partner feedback. The conversation covers Cork's unique approach to cybersecurity, including their agentless platform that integrates with nearly 40 different cybersecurity vendors. Dan and Carlson emphasize Cork's focus on empowering MSPs with insights and financial backing through their warranty program. A key highlight is Cork's partnership with DataStream, offering discounted cyber insurance policies to MSPs and their clients. This collaboration acknowledges the security measures implemented by MSPs using Cork's platform, resulting in premium reductions of 20-50%. Dan shares his vision for Cork, emphasizing core values like "love plus performance" and the importance of listening to partners. He discusses his commitment to spending eight hours a week on the front lines with partners and customers to gather feedback. Carlson reveals upcoming features, including a Business Email Compromise (BEC) reporting compliance report, showcasing Cork's commitment to continuous improvement based on MSP feedback. The episode concludes with insights into Cork's field presence at industry conferences and their dedication to community engagement. === Links Cork Website: https://corkinc.com/ === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 712 Onboarding & Offboarding Professionally 53:40
53:40
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Uncle Marv delves into the complexities of transitioning clients between MSPs, emphasizing the need for professionalism and clear communication. He recounts a recent experience where he was offboarding a client to a larger MSP, highlighting the challenges and misunderstandings that arose during the process. Marv stresses the importance of respecting existing contracts, maintaining open communication, and following industry-standard practices for handovers. The episode also touches on the value of small MSPs and solo technicians in the industry, with Marv defending their role and expertise. He discusses the typical responsibilities of both onboarding and offboarding MSPs, including the transfer of credentials, documentation, and support duties. Marv promotes the upcoming TechCon Unplugged event and discusses his role as emcee. He also shares insights on using NetAlly tools for network testing and configuration. The episode concludes with a Florida Man story featuring the arrest of a city mayor for DUI, adding a touch of humor to the technical discussion. Links: Techcon Unplugged: https://techconunplugged.com/ Need a discount code? Use MSP75 for $75 bucks off. NetAlly CyberScope Air: https://tinyurl.com/35jhbfzp Bradley Gross Podcast: Offboarding: You're Doing It Wrong: https://tinyurl.com/359wmyaw Florida Mayor arrested and facing DUI charges: https://tinyurl.com/9bk9dm7x Two Florida Men rob hardware store with lawn mower: https://tinyurl.com/294zwh6d Alabama man dies in Florida hospital; surgeon removes wrong organ: https://tinyurl.com/yh9wu5c8 === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 711 Cybersecurity Lawsuits on the Rise: What MSPs Need to Know 29:40
29:40
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Uncle Marv kicks off the episode by discussing a recent Canalys report highlighting the growth in cybersecurity services and the increasing trend of customers suing their cybersecurity providers. Brad Gross, a seasoned attorney specializing in IT law, offers his expert insights on this developing legal landscape. The discussion covers several notable court cases, including: The CrowdStrike event involving Microsoft Delta Airlines' lawsuit against Microsoft LanTech LLC being sued by a law firm client Barry Dunn's case involving Reliable Networks of Maine CDK Global facing lawsuits from automobile dealerships Brad emphasizes the importance of managing client expectations and clearly defining the scope of services provided. He introduces a "triad" concept for MSPs to protect themselves: Understanding the services received from upstream providers Clearly communicating the scope of services to customers Clearly allocating responsibilities in service agreements The conversation touches on the challenges MSPs face in mapping their solutions to various cybersecurity frameworks and the importance of thorough vulnerability management. Brad stresses the need for explicit language in service agreements regarding client responsibilities and the consequences of not following MSP advice. The episode concludes with updates on Brad's professional activities, including his upcoming MSP Terms platform and his involvement with ASCII's "Taste of Success" events. Links: Canalys Report: https://www.itbusinesspodcast.com/downloads/canalysis-cybersecurity-july-2024/ Contracts and Document Management: www.mspterms.com Bradley Gross: https://bradleygross.com/ Brad has a book! https://amzn.to/3Z6QFvy === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 710 Leadership Insights: Marnie Stockman 1:00:09
1:00:09
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Marnie Stockman shares her recent experiences, including a leadership training program for military personnel from partner countries. The discussion then moves to recap their previous interview, focusing on core values, leadership philosophy, and customer success. Marnie emphasizes the importance of personal leadership and how it applies to everyone in an organization, not just those in management positions. The conversation delves into the challenges faced by MSPs, particularly in marketing their services and defining their role in the business world. Marnie and Uncle Marv discuss the need for standardization and certification in the MSP industry to help clients better understand and trust their services. They also touch on the balance between automation and personal relationships in customer service, highlighting the importance of understanding clients' businesses beyond just technical solutions. Links: Lead It Like Lasso Masterclass: https://www.leaditlikelasso.com/masterclass 20% Off Coupon Code: KICKOFF20 Lead It Like Lasso Book: https://amzn.to/3MlPFMB Florida Man attacks woman with hammer and pours acid on her: https://tinyurl.com/4mp8443x Florida Man steals $6,500 piece of art for $50: https://tinyurl.com/3bhbn3j7 Florida Man arrested boarding plane with bloody head: https://tinyurl.com/4ufb9pjt Key Takeaways: Personal leadership is crucial for everyone in an organization, not just management. The MSP industry needs better marketing and standardization to improve client understanding. Balancing automation with personal relationships is key to successful customer service. Continuous learning and adaptation are essential in the ever-changing IT landscape. Core values and company culture play a significant role in business success. Sponsors: The IT Business Podcast is presented by: NetAlly , Your Trusted Ally in Fast, Reliable Network Testing Promotional consideration provided by: SuperOps , Your All-in-One PSA-RMM Solution Promotional consideration provided by TruGrid , Experience Effortless Remote Desktop Access === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 709 Your Helpdesk Copilot - Giant Rocketship 20:51
20:51
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Dustin Puryear, a former MSP owner, explains how Giant Rocketship was born out of the need to solve SLA problems and reduce "dead time" on tickets. Unlike traditional ticket management systems that rely on dashboards and human intervention, Giant Rocketship uses AI to automatically assign, schedule, and manage tickets, allowing service managers to focus on edge cases and strategic tasks. The platform's key features include automatic ticket assignment based on technician availability and expertise, identification of abandoned tickets, and the ability to schedule future actions on tickets. Puryear discusses the company's journey from its inception in late 2022 to its production release in late 2023, highlighting how customer feedback has shaped the product's features. He also shares insights on being an MSP vendor and participating in the ConnectWise PitchIT competition. Key Takeaways Giant Rocketship automates 80% of ticket assignment and scheduling tasks The platform identifies abandoned tickets within 30 minutes Integration with Autotask, ConnectWise Manage, and Halo PSA Future plans include project automation and a channel program for MSPs The company aims to help MSPs offer automation solutions to their customers Show Sponsor This episode is sponsored by Thread , Revolutionizing IT Support Through Real-Time Collaboration The IT Business Podcast is powered by Netally , maker of innovative and reliable tools for wired and Wi-Fi network testing. Check out all of our partners: https://www.itbusinesspodcast.com/sponsors/ === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 708 Navigating IT Challenges with Marnie Stockman 38:34
38:34
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We dive deep into the world of IT management with Marnie Stockman, an experienced IT professional. Marnie shares invaluable insights on overcoming challenges in the IT industry, emphasizing the importance of communication, leadership, and adaptability in today's rapidly evolving technological landscape. Marnie Stockman discusses her journey in IT, highlighting the significance of building relationships and understanding business needs. She stresses the importance of aligning IT initiatives with overall business goals and the need for IT professionals to develop strong communication skills. Marnie shares her experiences in managing remote teams, emphasizing the need for clear expectations, regular check-ins, and fostering a sense of connection among team members. The conversation delves into the challenges of IT project management, particularly in healthcare settings. Marnie emphasizes the importance of stakeholder management, clear communication, and setting realistic expectations. She also touches on the complexities of data migration projects and the critical role of thorough testing and validation processes. Throughout the interview, Marnie provides practical advice for IT professionals looking to advance their careers and make a significant impact in their organizations. === Links Lead it Like Lasso Website: https://www.leaditlikelasso.com/ Lead it Like Lasso: A Leadership Book for Life: https://amzn.to/3Mdkseh Lead it Like Lasso Communication Guide: https://www.itbusinesspodcast.com/downloads/lill-comm-guide/ === Sponsors This episode is sponsored by SuperOps , the modem PSA-RMM Software for MSPs and IT Professionals. The IT Business Podcast is powered by Netally , maker of innovative and reliable tools for wired and Wi-Fi network testing. Check out all of our partners: https://www.itbusinesspodcast.com/sponsors/ === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 707 AI in IT Contracts: What MSPs Need to Know 54:02
54:02
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Rob Scott, a legal expert in the IT services industry, shares his insights on the use of AI in contract generation. While acknowledging AI's transformative potential, Scott emphasizes that it should be viewed as a tool to enhance legal services rather than a replacement for lawyers. He highlights the significant gaps between AI-generated contracts and those crafted by experienced attorneys, particularly in areas of legal protection, exclusions, and customer obligations. The discussion delves into the risks associated with relying solely on AI-generated contracts, including potential insurance coverage issues and the lack of professional liability protection. Scott advises MSPs to leverage AI for certain aspects of contract creation, such as service descriptions, but stresses the importance of having a lawyer review and finalize legal agreements. The conversation also touches on emerging trends in the insurance industry, where carriers may begin dictating specific contract requirements for coverage. Key Takeaways: AI is a powerful tool but should not replace legal expertise in contract creation. AI-generated contracts often lack crucial legal protections and clauses. MSPs should use AI to enhance, not replace, the attorney-client relationship. Lawyers who effectively use AI may have an advantage over those who don't. Insurance carriers may soon require specific contract language for coverage. Best practices include better contracts, appropriate insurance, and auditable controls. AI can be useful for generating service descriptions but not for complex legal provisions. Retaining AI session reports is crucial for copyright protection of AI-assisted work. The legal industry is adapting to incorporate AI tools while maintaining ethical standards. MSPs should prioritize legal review of contracts to ensure proper protection and compliance. === Links Monjur Legal Services: https://monjur.com/ Techcon Unplugged: https://techconunplugged.com/ Need a discount code? Use MSP75 for $75 bucks off. Florida Man Jailed for Impersonating Pizzeria: https://tinyurl.com/ykkf6nb6 === Sponsors and Partners The IT Business Podcast is powered by Netally SuperOps: https://www.itbusinesspodcast.com/SuperOps TruGrid: https://www.itbusinesspodcast.com/TruGrid Check out all of our partners: https://www.itbusinesspodcast.com/sponsors/ === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 706 Inspired by Ted Lasso - Marnie Stockman 39:10
39:10
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Marnie Stockman's journey from high school math teacher to CEO of Lifecycle Insights is a testament to her adaptability and problem-solving skills. She explains how her experience in education led her to customer success in the ed-tech world, eventually culminating in the creation of Lifecycle Insights, a company focused on improving quarterly business reviews (QBRs) for MSPs. The conversation shifts to the importance of customer success in the MSP industry. Marnie emphasizes the need for MSPs to move beyond technical jargon and focus on strategic, business-oriented discussions with clients. She highlights the evolution of QBRs and how they should be integrated into the sales process to demonstrate value and align with clients' business objectives. The latter part of the interview focuses on leadership, core values, and Marnie's current projects. She discusses her book "Lead It Like Lasso" and her podcast "The Lens of Leadership," which draws leadership lessons from the TV show Ted Lasso. Marnie provides insights on identifying and implementing core values in business, offering practical tips for MSPs to align their personal and company values. === Links Lead it Like Lasso Website: https://www.leaditlikelasso.com/ Lead it Like Lasso: A Leadership Book for Life: https://amzn.to/3Mdkseh === Sponsors This episode is sponsored by SuperOps , the modem PSA-RMM Software for MSPs and IT Professionals. The IT Business Podcast is powered by Netally , maker of innovative and reliable tools for wired and Wi-Fi network testing. Check out all of our partners: https://www.itbusinesspodcast.com/sponsors/ === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 705 Internet in a Box: Rythmz's 5G Solution Explained 24:09
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Steve Copeland introduces Rythmz as a carrier-agnostic solution that combines up to seven SIM cards to create a bonded aggregate network. This approach offers both increased bandwidth and redundancy, making it suitable for various applications including disaster recovery, business continuity, and event support. The technology acts as an SD-WAN for 5G and startups, providing a versatile internet solution. Copeland discusses the evolution of Rythmz from an event-focused solution to a comprehensive internet replacement option for businesses. He highlights use cases ranging from cybersecurity incident response to supporting food trucks with reliable POS connectivity. The conversation also covers the technical aspects, including performance capabilities, ease of setup, and compatibility with existing network infrastructure. Copeland emphasizes the partner-focused business model and the company's commitment to education and proof-of-concept trials for potential clients. Key Takeaways: Rythmz offers "internet in a box" using multiple SIM cards for increased bandwidth and redundancy The solution can replace traditional internet connections in many business scenarios Rythmz works on a partner-only model, targeting MSPs and IT service providers The technology is easily deployable and configurable for various network setups Rythmz is developing AI-driven historic and predictive outage mapping for targeted marketing The company offers proof-of-concept trials to demonstrate the technology's effectiveness Episode Sponsor: Thread: http://itbusinesspodcast.com/thread === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 704 ThreatLocker and Zero Trust: A Conversation with CEO Danny Jenkins 28:26
28:26
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Danny Jenkins provides insights into ThreatLocker 's zero-trust framework and how it helps businesses implement the principle of least privilege. He explains the company's unified bundle, which combines allow listing, network controls, threat detection, and managed response services. Jenkins emphasizes the importance of shifting the security paradigm from default allow to default deny and educating the market about robust cybersecurity practices. The conversation covers the challenges MSPs face in implementing and selling security solutions to clients. Jenkins stresses the need for clear communication, quick response times, and thorough documentation when dealing with security measures. He also discusses ThreatLocker's recent activities, including their presence at Black Hat in Las Vegas and their upcoming Zero Trust World event in Orlando. Key Takeaways: Zero-trust security is about granting the least amount of privilege necessary for a task ThreatLocker offers a unified bundle combining allow-listing, EDR, MDR, and other security features Zero Trust World is an annual cybersecurity event focused on hands-on learning and industry insights MSPs need to evolve from IT support to proactive security management The cybersecurity industry needs to catch up with cybercriminals, who are currently about two years ahead AI-powered threats are increasing, creating new challenges for cybersecurity professionals Clear communication with clients about security measures is crucial for MSPs Zero Trust World 2025: FEB 19 - 21, 2025 at Caribe Royale, Orlando, Florida Register here: https://zerotrustworld.threatlocker.com/ Use discount code ZTWMBSYSTEMS25 for $200 off registration Episode Sponsor: SuperOps: https://itbusinesspodcast.com/superops === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 703 TechCon Unplugged: You In? 54:01
54:01
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Uncle Marv introduces TechCon Unplugged, an annual conference for IT business owners and managed service providers, scheduled for September 12-14 in Hanover, Maryland. The conference, now in its fifth year, originated from a desire to create a more inclusive and supportive environment for smaller IT professionals. ** Need a discount code for Techcon Unplugged? Use MSP75 for $75 bucks off. Joe Knezovich and Kyle Kenyon share their experiences attending TechCon Unplugged. They highlight the conference's intimate setting, which allows for more meaningful interactions with vendors and fellow attendees. Both emphasize the value of networking opportunities and the practical knowledge gained from presentations and informal discussions. The hosts discuss how TechCon Unplugged differs from larger industry conferences. They note that the event is more affordable, offers better access to vendors, and provides content specifically tailored to the needs of smaller IT businesses and MSPs. The conference's community-driven approach is praised, with attendees often contributing valuable insights and expertise. The conversation touches on the role of vendors at TechCon Unplugged. Unlike larger conferences, vendors at this event are described as less pushy and more focused on providing genuine assistance. The hosts share personal anecdotes of how vendor interactions at the conference led to beneficial business changes long after the event. Uncle Marv emphasizes the importance of time-saving strategies in IT businesses, sharing his own experiences with streamlining operations. The hosts also discuss the value of standardization and leveraging manufacturer support to improve efficiency. The episode concludes with a strong recommendation for IT professionals to attend TechCon Unplugged, highlighting its potential for business growth, networking, and learning. ** Need a discount code for Techcon Unplugged? Use MSP75 for $75 bucks off. === Sponsors: SuperOps TruGrid === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 702 MSP Mindset - Insights from Damien Stevens 45:51
45:51
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In this episode of the IT Business Podcast, host Uncle Marv sits down with Damien Stevens, founder and CEO of Servosity , to discuss the challenges and opportunities in the managed service provider (MSP) industry. Damien shares insights from his MSP Mindset podcast, which features interviews with successful entrepreneurs, authors, and coaches. The conversation covers the importance of transitioning from a technical expert to a business-focused mindset. Damien emphasizes the need for MSPs to adapt to changing business relationships and understand diverse vendors. He shares his personal experience of rapid team growth and the challenges he faced with inadequate backup processes, which led to the creation of Servosity. Damien and Marv discuss the evolution of backup and disaster recovery solutions, highlighting the increasing complexity of cyber threats and compliance frameworks. They explore the potential of artificial intelligence in IT services, emphasizing the importance of using AI to enhance customer experience rather than replacing human roles. The podcast also delves into the impact of technology on client expectations and business operations. Damien shares his vision for creating a community around his podcast content, similar to a Bible study group, where members can have meaningful discussions and support each other. Key Takeaways: Transitioning from a technical expert to a business-focused mindset is crucial for MSP success. Testing backups regularly is essential for ensuring data recovery. AI should be used to enhance customer experience, not replace human roles. Creating a community around podcast content can foster meaningful discussions and support. Adapting to changing client expectations due to technological advancements is important. Sponsors: This episode is brought to you by SuperOps Additional support provided by TruGrid === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 701 Business Continuity and Resilience with ShadowHQ 21:00
21:00
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Nick Scozzaro discusses the inception and evolution of ShadowHQ , a platform initially built to address cyber threats but now also used for other scenarios like natural disasters. Drawing from his background in secure communications at BlackBerry, Nick emphasizes the need for a digitized approach to incident response. ShadowHQ offers a comprehensive solution by providing a secure environment for managing crises, collecting evidence, and supporting audits and lawsuits post-incident. The platform's unique feature is its ability to digitize and automate response playbooks, which are adaptable to various industries and scenarios. The conversation also touches on the platform's capabilities and future developments. While ShadowHQ does not fully automate processes, it incorporates AI to identify gaps and suggest improvements. Nick highlights the importance of continuous readiness and the platform's compliance and insurance benefits. The episode concludes with a discussion on the proactive role organizations must play in maintaining and updating their incident response plans, and how ShadowHQ's roadmap is shaped by customer feedback. Key Takeaways ShadowHQ is a comprehensive platform for managing cyber crises, offering secure environments for incident response. The platform supports evidence collection and protection, crucial for audits and lawsuits. ShadowHQ's digital playbooks are adaptable to various industries and scenarios, enhancing readiness and resilience. Continuous readiness and regular updates are essential for effective incident response. ShadowHQ's development is driven by customer feedback, with AI features to identify gaps and suggest improvements. Sponsors and Partners: Thread: http://itbusinesspodcast.com/thread === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 700 Attack Surface Management with ThreatMate 19:16
19:16
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Uncle Marv kicks off the episode by introducing Anup Ghosh and ThreatMate , a company focused on improving cybersecurity for IT networks. Anup shares insights into the company's approach to attack surface management, emphasizing the importance of viewing security through an adversarial lens. Unlike traditional vulnerability management tools, ThreatMate identifies "security exposures," which include insecure protocols and default passwords, offering a comprehensive view of potential threats. The discussion highlights ThreatMate's capabilities in managing both external and internal network threats. Anup explains how their platform can inventory network devices, conduct continuous security audits, and perform authenticated scans for compliance. The conversation also touches on ThreatMate's integration with ConnectWise PSA and plans for further partnerships. Additionally, Anup introduces their AI-powered vulnerability management platform, which prioritizes significant risks to streamline the workload for managed service providers. The episode concludes with a look at ThreatMate's partnership with SeedPod Cyber, offering discounted ransomware insurance to clients. Key Takeaways: ThreatMate's platform focuses on identifying security exposures beyond traditional vulnerabilities. Continuous, lightweight network scans help maintain a strong security posture. AI and machine learning are integral to ThreatMate's approach, reducing the burden on service providers. Integration with ConnectWise PSA and other platforms enhances ThreatMate's service offerings. The partnership with SeedPod Cyber provides clients with access to discounted ransomware insurance. Sponsors and Partners: Thread: http://itbusinesspodcast.com/thread === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 699 Star Trek Picard and Shanna 48:46
48:46
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Plăcut48:46
Uncle Marv and Shanna Utgard kick off the episode with a lively exchange, reminiscing about Shanna's journey from nearly falling victim to a ransom attack to becoming a respected figure in cybersecurity. The discussion quickly shifts to a pressing news story involving a dispute between Microsoft, CrowdStrike, and Delta Airlines. Delta has accused these tech giants of contributing to a recent IT outage that reportedly cost the airline over $500 million. Both Microsoft and CrowdStrike have denied these claims, suggesting that Delta's own delayed monetization efforts were to blame. Shanna emphasizes the complexities of third-party losses in cybersecurity, highlighting how such disputes often lead to finger-pointing and legal entanglements. The episode also explores the unexpected dominance of Zoom as the go-to remote support tool, with Uncle Marv sharing personal anecdotes about his experiences with various vendors. The conversation touches on the shift in support dynamics since the pandemic, leading to Zoom's widespread adoption for technical assistance. The episode wraps up with a humorous nod to Star Trek Picard, showcasing the fun and engaging rapport between Uncle Marv and Shanna. Key Takeaways: Shanna Utgard's inspiring transformation into a cybersecurity advocate. The ongoing dispute between Microsoft, CrowdStrike, and Delta Airlines regarding an IT outage. Insights into the challenges of third-party losses in cybersecurity. The rise of Zoom as a preferred tool for remote support. Lighthearted discussions about technology and pop culture, including Star Trek Picard. Show Sponsors: SuperOps: https://www.itbusinesspodcast.com/SuperOps TruGrid: https://www.itbusinesspodcast.com/TruGrid === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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Uncle Marv's IT Business Podcast
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1 698 User Verification with MSP Process 17:50
17:50
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Marvin and Chris kick off the discussion by exploring the core functionalities of the MSP Process platform. Chris explains how the platform helps MSPs verify the identity of end-users and technicians, thereby preventing unauthorized access and AI voice phishing attacks. The platform's unique technician verification feature is particularly emphasized as a critical tool to thwart malicious actors. The conversation then shifts to the platform's security features, including encrypted communication and data storage on Azure. Chris highlights the platform's integration with major PSA solutions, allowing seamless operation within existing workflows. They also discuss the potential of AI technology in enhancing MSP operations, with Chris sharing insights into ongoing AI projects aimed at improving communication and security. Finally, Marvin and Chris touch upon the platform's pricing model, which is based on the number of technicians using the system, and its customizable branding options. They conclude with plans for future events and the anticipation of more vendor interviews and podcasts. Key Takeaways User and Technician Verification : The platform offers unique verification methods to prevent unauthorized access and phishing attacks. Secure Data Sharing : Features include encrypted communication and secure data storage on Azure, ensuring the safety of sensitive information. AI Integration : Ongoing projects aim to leverage AI for enhanced security and communication within MSP operations. Customizable Branding : The platform is fully brandable, allowing MSPs to maintain their identity while using the tool. Pricing Model : The platform is priced based on the number of technicians, with a minimum of five licenses required for concurrent use. === Sponsors and Partners This episode is sponsored by Thread === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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1 697 Democratizing Threat Intelligence: Blackpoint Cyber's MacKenzie Brown 1:04:40
1:04:40
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In this engaging episode, Uncle Marv and MacKenzie Brown explore the critical role of threat intelligence in modern cybersecurity. MacKenzie explains the dual nature of her role at Blackpoint Cyber , balancing threat research with enabling their SOC team to respond effectively to cyber threats. She emphasizes the importance of understanding both academic and real-world threat intelligence and how MSPs can leverage this knowledge to protect their clients better. MacKenzie introduces the concept of the democratization of threat intelligence, advocating for making threat intelligence more accessible and actionable for MSPs. She highlights the challenges MSPs face, such as limited resources and the need to educate clients on the importance of cybersecurity. The conversation also touches on the necessity of having strong, supportive vendor partnerships that provide actionable intelligence and not just tools. MacKenzie shares her personal experiences and insights from her career, offering a unique perspective on the intersection of IT and cybersecurity. Key Takeaways: Dual Role at Blackpoint Cyber: MacKenzie balances threat research and enabling SOC operations. Democratization of Threat Intelligence: Making threat intelligence accessible and actionable for MSPs. Academic vs. Real-World Threat Intelligence: Understanding the difference and its applicability. Challenges for MSPs: Limited resources and the need for client education. Vendor Partnerships: Importance of having supportive vendors that provide actionable intelligence. Proactive vs. Reactive Security: Shifting focus from reactive to proactive security measures. Importance of Basic Security Practices: Emphasizing fundamental security controls. Cybersecurity Misconceptions: Addressing the misconception that MSPs don't understand security. Cost of Cybersecurity: Discussing the financial challenges and the need for affordable solutions. Future of Cybersecurity: Insights into the evolving landscape and the role of MSPs. Links: Florida Mom Accused of Screwing Nail into Daughter's Buttocks: https://tinyurl.com/muh7chhj Vuori Clothing (MacKenzie's Favorite Leggings): https://vuoriclothing.com/ === Show Information Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast…
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