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Curated Questions: Conversations Celebrating the Power of Questions!
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Episode Notes [03:47] Seth's Early Understanding of Questions [04:33] The Power of Questions [05:25] Building Relationships Through Questions [06:41] This is Strategy: Focus on Questions [10:21] Gamifying Questions [11:34] Conversations as Infinite Games [15:32] Creating Tension with Questions [20:46] Effective Questioning Techniques [23:21] Empathy and Engagement [34:33] Strategy and Culture [35:22] Microsoft's Transformation [36:00] Global Perspectives on Questions [39:39] Caring in a Challenging World Resources Mentioned The Dip by Seth Godin Linchpin by Seth Godin Purple Cow by Seth Godin Tribes by Seth Godin This Is Marketing by Seth Godin The Carbon Almanac This is Strategy by Seth Godin Seth's Blog What Does it Sound Like When You Change Your Mind? by Seth Godin Value Creation Masterclass by Seth Godin on Udemy The Strategy Deck by Seth Godin Taylor Swift Jimmy Smith Jimmy Smith Curated Questions Episode Supercuts Priya Parker Techstars Satya Nadella Microsoft Steve Ballmer Acumen Jerry Colonna Unleashing the Idea Virus by Seth Godin Tim Ferriss podcast with Seth Godin Seth Godin website Beauty Pill Producer Ben Ford Questions Asked When did you first understand the power of questions? What do you do to get under the layer to really get down to those lower levels? Is it just follow-up questions, mindset, worldview, and how that works for you? How'd you get this job anyway? What are things like around here? What did your boss do before they were your boss? Wow did you end up with this job? Why are questions such a big part of This is Strategy? If you had to charge ten times as much as you charge now, what would you do differently? If it had to be free, what would you do differently? Who's it for, and what's it for? What is the change we seek to make? How did you choose the questions for The Strategy Deck? How big is our circle of us? How many people do I care about? Is the change we're making contagious? Are there other ways to gamify the use of questions? Any other thoughts on how questions might be gamified? How do we play games with other people where we're aware of what it would be for them to win and for us to win? What is it that you're challenged by? What is it that you want to share? What is it that you're afraid of? If there isn't a change, then why are we wasting our time? Can you define tension? What kind of haircut do you want? How long has it been since your last haircut? How might one think about intentionally creating that question? What factors should someone think about as they use questions to create tension? How was school today? What is the kind of interaction I'm hoping for over time? How do I ask a different sort of question that over time will be answered with how was school today? Were there any easy questions on your math homework? Did anything good happen at school today? What tension am I here to create? What wrong questions continue to be asked? What temperature is it outside? When the person you could have been meets the person you are becoming, is it going to be a cause for celebration or heartbreak? What are the questions we're going to ask each other? What was life like at the dinner table when you were growing up? What are we really trying to accomplish? How do you have this cogent two sentence explanation of what you do? How many clicks can we get per visit? What would happen if there was a webpage that was designed to get you to leave? What were the questions that were being asked by people in authority at Yahoo in 1999? How did the stock do today? Is anything broken? What can you do today that will make the stock go up tomorrow? What are risks worth taking? What are we doing that might not work but that supports our mission? What was the last thing you did that didn't work, and what did we learn from it? What have we done to so delight our core customers that they're telling other people? How has your international circle informed your life of questions? What do I believe that other people don't believe? What do I see that other people don't see? What do I take for granted that other people don't take for granted? What would blank do? What would Bob do? What would Jill do? What would Susan do? What happened to them? What system are they in that made them decide that that was the right thing to do? And then how do we change the system? How given the state of the world, do you manage to continue to care as much as you do? Do you walk to school or take your lunch? If you all can only care if things are going well, then what does that mean about caring? Should I have spent the last 50 years curled up in a ball? How do we go to the foundation and create community action?…
Palau - The farmers and the fishers - Negotiate a merger - Faustina Marugg, Minister of State
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Content provided by USC IBEAR Business Class and USC Marshall IBEAR MBA Program. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by USC IBEAR Business Class and USC Marshall IBEAR MBA Program or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Palau is a small island nation. It’s northern island -Babledoab - is mostly trees, rivers, farms and some small villages. And yet, on the very northern tip of the island are two groups using classic business planning techniques to form a working partnership. In this episode, Business Class takes a look at how the Farmers and the Fishers of Babeldoab plan to form a merger - and how these sophisticated negotiations came about. We speak with Faustina Marugg, The Minister of State of Palau & Steven Victor, Director, Micronesia Program, The Nature Conservancy
…
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66 episoade
Manage episode 430919604 series 1373606
Content provided by USC IBEAR Business Class and USC Marshall IBEAR MBA Program. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by USC IBEAR Business Class and USC Marshall IBEAR MBA Program or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Palau is a small island nation. It’s northern island -Babledoab - is mostly trees, rivers, farms and some small villages. And yet, on the very northern tip of the island are two groups using classic business planning techniques to form a working partnership. In this episode, Business Class takes a look at how the Farmers and the Fishers of Babeldoab plan to form a merger - and how these sophisticated negotiations came about. We speak with Faustina Marugg, The Minister of State of Palau & Steven Victor, Director, Micronesia Program, The Nature Conservancy
…
continue reading
66 episoade
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USC IBEAR Business Class
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1 Cecilia Chan’s investment strategy is to “Do well by doing good.” 14:11
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Cecilia Chan is the Managing Director of a Manhattan-based private equity firm, Octonovem. In over 30 years as an investor, she has honed a style that focuses beyond the bottom line, to assess success by including a project’s effects on its community and the world. “Asset-light” companies, such as content creators, travel companies and products like perfume are included in her portfolio. Her “Doing good” maxim is supported by spending 80% of her time on business projects and 20% of her time on charitable projects.…
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1 Pandemic: Economic bubbles are bursting – Kevin Morse – Cairn Spring Mills 20:09
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Cairn Spring Mills is a company that surprisingly is growing during the pandemic. The company is a varietal flour mill that produces a high quality locally sourced product. While other companies have been strapped by failing consumer demand and disrupted supply chains, Cairn Spring has increased sales by changing their business model - pivoting from being a strictly commercial wholesale outfit to being a nimble retail business. CEO Kevin Morse said "I think a bubble has been broken. I was talking to one of our advisors who's a former venture capitalist and she called this a macro-shock event which is drastically changing consumer behavior. In this episode of Business Class, we continue to explore how companies are adjusting and working to survive the sudden economic shifts of the pandemic. Interview recorded over the web on May 12, 2020…
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1 #Pandemic: How the virus is changing business in China – Marcus Lu 23:44
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The #Covid-19 virus is changing accepted business norms around the globe. In this episode of Business Class, we spoke with #MarcusLu as he sheltered-in-place at his home in #China. With deep insight into business in China, Marcus described how the virus is changing long accepted patterns of how business is conducted. “We realize and are starting to accept the fact that doing business can be easier,” he noted, while saying that, for the first time, important business meetings are being conducted virtually. In an interview with Dick Drobnick, Director of the #USC #IBEARMBA program, Marcus takes us through how he initially learned about the crisis coming out of Wuhan. We hear the firsthand story of lockdown in China, with grocery stores cleaned out in hours of panic buying. We also hear how the country adapted and local governments quickly adjusted to make sure goods and services were available. Looking at the big picture, he explained that GDP growth in 2020 is probably out of the question and to have the economy not shrink in 2020 would be a major success. Marcus Lu is a 2003 graduate of the USC IBEAR MBA Program. He is the former Head of Commodities for #Mercuria and is now pursuing entrepreneurial projects in the energy sector. Interviewed by Dick Drobnick via the web on April 15, 2020.…
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1 Pandemic: Applying MBA degree skills to a crisis - PJ Van Hecke – The Reading Room - Bangkok 18:37
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In this episode of #BusinessClass, we return to Thailand for an #MBA review of the business skills needed to face this financial crisis. We spoke with PJ Van Hecke, a 2018 graduate of the #USCIBEARMBA program. PJ used his time in the program to shift from a global career in maritime engineering to the entrepreneurial side of book publishing. He is now a Co-Founder in #Bangkok-based #TheReadingRoom. In conversation with IBEAR MBA Director Dick Drobnick,, PJ lays out the core MBA skills he worked to master. He goes on to describe how these skills helped guide his new venture through the uncharted waters of a global #pandemic. Pieter-Jan Van Hecke is a 2018 graduate of the IBEAR MBA program. Interview recorded on April 16, 2020 Interview conducted by Dick Drobnick, Director IBEAR MBA Program…
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1 Pandemic: Craft Beer, Corned Beef and the Corona Virus – Janet Lighter – Boundary Bay Brewery 17:42
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The moment the St. Patrick’s Day Parade was cancelled, Janet Lightner - General Manager of Boundary Bay Brewery - knew they were in trouble. In this episode of Business Class, we move to the Microeconomic impact of the pandemic and go to the craft brewery nexus of Bellingham, Washington, to explore how the virus has upended the business model of a classic brew pub. Boundary Bay, 25 years old, is a pioneer craft brewery that has built a brand on its constant interaction with its customers and community. As the virus spread and shut down orders were given, Janet said she and her staff began to, ”pivot, pivot, pivot - like a ballerina doing pirouettes.” No restaurant. No catering. No brew pub. We hear how Janet and her partner, made tough decisions, rearranged staff, created an instant ‘To Go’ business and managed through creative hard work, to keep their business vital, and not to be taken down by 300 pounds of corned beef. Interview recorded on May 13, 2020. To maintain social distancing this interview was recorded over the web.…
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1 Pandemic: “Globalization will become regionalization.” - Narongchai Akaransee Ph.D. - Thailand 19:59
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In this episode of #BusinessClass, we look at how the #Covid-19 pandemic is affecting the ASEAN nations, particularly #Thailand. We turn to #Dr.NarongchaiAkaransee, a former Thai government minister with extensive business knowledge. Dr. Narongchai explains Thailand’s successful approach to control of the Covid-19 virus. In comparing the government’s reaction to the #CovidCrisis vs. the 2008 financial crisis, he explains how the Thai government decided to distribute wages to 20 million people for three months because, “This time they lost their job because of a government order.” In conversation with #USC’s #DickDrobnick, the two explore the economic effects of the virus coupled with strong governmental controls, “Big control. Very big impact.” They also discuss how Thailand’s bond market and major economic sectors are faring. Dr. Narongchai notes that the virus will hinder economic growth for both auto parts and tourism, “We have been relying so much on #tourism. Last year, tourists arrivals were 40 million.” Dr. Narongchai Akaransee Ph.D, is the Chairman of MFC Asset Management Public Co, Chairman of Ananda Group, Chairman of #Seranee Group, and Board Member of AIA Group. Dr. Narongchai has served as Thailand’s Minister of Energy and Minister of Commerce, Director of National Economic and Social Development Board, and as a Member of Monetary Policy Committee of the #BankofThailand. Interview recorded on April 30, 2020 To maintain social distancing the interview was recorded via the web. Interview by Dick Drobnick, Director – #USCIBEARMBA Program…
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1 Pandemic: On the virus timeline, "China has a two-month lead." Jim McGregor, APCO China 20:32
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It’s always difficult to know what’s happening inside China. In this episode of Business Class, we hear first-hand information and analysis on China’s Covid-19 response from Shanghai resident, Jim McGregor, the CEO of APCO China. In an interview with USC’s Dick Drobnick, Jim notes that “China’s exports have fallen off a cliff.” They explore if: having a two month head start with the virus is affecting the country’s recovery strategy, how China is opening up and they dig into the “poisonous” U.S. / China relationship. In one of the biggest shifts the virus has triggered, Jim describes how companies are beginning to rethink their manufacturing strategy. They are considering manufacturing goods inside China for that market, while manufacturing goods outside China for the rest of the world. Jim explains that this potentially dramatic shift in supply chain strategy reflects that, “There's been such a risk by having too much in China. This is going to be a new paradigm.” Interview conducted on April 15th 2020 To maintain social distancing this interview was recorded over the web. Interview by – Dick Drobnick, Director USC IBEAR MBA Program…
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1 Pandemic: #Cricket and #Covid-19 - Jasdeep Pannu – ESPN India 18:06
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Millions of sports fans across the Asian sub-continent are watching the results of Jasdeep Pannu working from his living room. In this episode of Business Class, we speak with the Head of Digital Programming for ESPN India about how his organization saw the virus coming and moved #ESPNIndia out of the studio and into the guest room. The biggest problem? The virus coincided with the country’s most anticipated sporting event – The #IndianCricketLeague. “We were tied into the fortunes of how the league would happen. So if the League went ahead, we would be proceeding. “ But in a time where a new normal is being created, Jasdeep described how his programming has shifted from live sports to storytelling, and with the adoption of digital tools, more direct interactions with fans and athletes. “So it's actually turning out to be an interesting time for us to have great learning and everybody's agreeing that the world won't be the same place.” Jasdeep Pannu is a 2015 graduate of the USC IBEAR MBA program. To maintain social distancing, this interview was conducted via the web.…
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1 Pandemic – What happens when the world is suddenly moved online? - Paul Wilson - Google 18:10
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Overnight, the Covid-19 pandemic moved much of the world’s business and business interactions online. In this episode of Business Class, we talk with Paul Wilson, Managing Director for Google Cloud (Public Sector) Asia Pacific. We asked Paul how this pandemic has created a moment in time, where technology tools are being adopted for use by people all over the globe and being put to work in ways no one ever imagined. We had many questions. What did this shift mean? Can the networks handle it? What new norms are being created? Paul takes us through how his team shifted from sales to service to help organizations from Japan-to-Australia, to conduct, business, healthcare, education and life online. Interview conducted on April 17, 2020 Interviewed by Richard Drobnick, Director of the USC IBEAR MBA Program…
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1 Pandemic - The Good, the Bad and the Ugly of China’s Covid-19 response. – Clay Dube – USC 19:57
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Are the numbers coming out of China real? Will China record any positive GDP growth for the year? Will global companies change their strategies to remove the China bottleneck in their supply chains? Business Class continues its look at the economic impact of the Covid-19 virus with Clay Dube, Director of the USC US-China Institute. “The Chinese economy fell off a cliff,” notes Clay Dube as he takes us through what is known and what is speculated around Covid-19 in China. The Good – “There are aspects that can only be described as good; things that they did that proved effective.” The Bad - “The fumbling at the outset, where they internally didn't recognize the enemy that they were facing.” The Ugly – “Some of the ways that the Chinese government cracked down or locked the country down might be described as pretty harsh.” It is becoming clear that mistakes and missed opportunities in China, the US and many other countries are unifying factors in this global pandemic. To maintain social distancing, this interview was recorded over the web. Interview conducted April 13, 2020…
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1 Pandemic: The movie business is going to need a rewrite. Devin Mann – Iconic Talent Agency 19:32
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Business Class originates in Los Angeles, the home of the entertainment industry. In this episode, we look at how Covid-19 has brought the entire industry to a standstill. Movie theaters are empty, studios are closed, the few TV commercials being filmed are done so in isolation via Zoom and iPhones. Devin Mann, Founder of Iconic Talent Agency of Beverly Hills, takes us inside the pandemic effects on entertainment production. What happens when a workforce that is based on creativity is told to go home and stay there? Do movie theaters come back? Does this signal a shift in how the world is entertained? It’s clear that no one really knows how this particular movie is going to end. To maintain social distancing, this interview was recorded via the web.…
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1 Pandemic: How does a business survive when demand drops to zero? – Peter Guyer, Athena Foods 19:46
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Business Class begins a series of interviews to explore the effects of the Covid-19 Pandemic. In this episode, Peter Guyer, Founder of Athena International Foods gives insight on the effect the virus has had on his business, his supply chain and his sector. What can a business do to prepare for this kind of event? What lessons from past experience have helped guide him? Is there a way to prepare for such a unique business disruption? Peter discusses resilience - a term from biology - in terms of how a business can survive and maintain viability. In terms of leadership, he notes that this is a time when customers and employees get a good look at who they are working with and for and that, “people have long memories.” Peter Guyer is a 1992 graduate of the USC IBER MBA program. To maintain social distancing, this interview was recorded via the web.…
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1 Carlos Ugarte may be the man who saves you from traffic jams of the future – Carlos Ugarte - Cintra 15:55
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Cintra is one of the world’s largest infrastructure building companies. In this episode of Business Class, Carlos Ugarte, Global Head of Corporate and Business Development, explains how a project must send the right economic signals to be successful. Using toll roads and managed pricing as examples, Carlos explains the right moves that cities need to make. He laments however that even though urban populations are projected to grow by 1 billion people…few of the world’s cities are listening to the signals that are telling them how to plan for the future. Carlos feels the right investment, in a project that does the right thing, can help cities get back on track. Carlos is a 1990 graduate of the USC IBEAR MBA program.…
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1 E-commerce in China. When $67 Billion in sales makes you #2 - Jasmine Liu - JD.com US 15:27
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The battle lines are being drawn in the world of global e-commerce. JD.com is the #2 online retailer in China with a staggering $67 billion in sales. In this episode of Business Class, Jasmine Liu, Director of HR & Operations of JD.com’s Silicon Valley Research Center, gives us insight into why her company sees plenty of room for JD.com, Alibaba and Amazon. Jasmine points out that research, creating a better customer experience and marketing deeper into China’s 2nd tier are giving JD.com its edge. She notes that “the density of population centers” creates opportunities that don’t exist in the U.S., and describes that ubiquitous mobile internet as being the key. We also hear about social e-commerce, analysis on the differences between Chinese and American consumers and even how JD.com labs has developed an AI facial recognition app to help local farmers raise their pigs. Jasmine is a 2018 graduate of the USC IBEAR MBA program.…
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1 Indra Uno - Indonesian Socialpreneur 17:28
17:28
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At heart, Indra Uno is a consultant. He did a case study of his country and came up with a powerful set of findings: • manufacturing jobs are leaving for less expensive locations • unemployment is steady of 5% - but is 15 – 16% for youth • 98% of the countries businesses are micro-entrepreneurs with sales under $50,000 USD • Regulations are slowing needed growth in Indonesia The Recommendation • The country needs to create 2,000,000 new micro-entrepreneurs in the next 5 years. In this episode of Business Class, we’ll hear how Indra is working to take these findings and implement the changes needed to help move Indonesia, it’s economy and youth -- ahead. Indra Uno is a year 2000 graduate of the USC IBEAR MBA program.…
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