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Episode 5 - Voice of the Customer with Tyson Goeltz Reasonable Expectations & Trust
Manage episode 277441687 series 2797392
Content provided by BPA Quality. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BPA Quality or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
In episode five of the Voice of the Customer, we talk to Tyson Goeltz, who spreads the gospel about setting expectations, managing them, and delivering on those expectations. After a tragic, but very "national lampoon vacation handyman moment," he was rescued by a fantastic contractor named Tim, whom he found on taskrabbit.com...hit Tyson up if you need help. On the downside, Tyson continues to struggle with his local Austin, TX Mazda dealership, who can't seem to communicate well, and deliver that consistent expectation that Tyson wants. Take a listen, and see if you feel the same about companies setting and managing expectations well!
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/
5 episoade
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Manage episode 277441687 series 2797392
Content provided by BPA Quality. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BPA Quality or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
In episode five of the Voice of the Customer, we talk to Tyson Goeltz, who spreads the gospel about setting expectations, managing them, and delivering on those expectations. After a tragic, but very "national lampoon vacation handyman moment," he was rescued by a fantastic contractor named Tim, whom he found on taskrabbit.com...hit Tyson up if you need help. On the downside, Tyson continues to struggle with his local Austin, TX Mazda dealership, who can't seem to communicate well, and deliver that consistent expectation that Tyson wants. Take a listen, and see if you feel the same about companies setting and managing expectations well!
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/
5 episoade
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Similar cu Voice of the Customer
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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…
continue reading
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continue reading
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…
continue reading
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…
continue reading
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