Lisa Gibbon from Liberty explains how insurance claims are validated

What's Next with Aki Anastasiou

In this What’s Next with Aki Anastasiou interview, Lisa Gibbon discusses the reasons why certain insurance claims are deemed invalid and how you can avoid this. Gibbon is the Divisional Head of Onboarding at Liberty, a position she has held for over five years and where she leverages her over 25 years of industry experience. Gibbon studied at the University of South Africa, where she obtained a Master of Business Leadership qualification. Gibbon begins the interview by explaining how she got into the insurance industry and why she has become a specialist in the claims process. She discusses how insurance companies determine the validity of an insurance claim and lists several common reasons why claims are deemed invalid. Gibbon then explains how Liberty helps its clients deal with invalid claims and the importance of always disclosing updates about your lifestyle – such as job changes. She also outlines the measures Liberty has taken to ensure the claims process is fair and explains how Liberty educates its clients to help them avoid mistakes.