Driving Continuous Improvement through Frontline Supervisors: A Conversation with TRQSS President Mark Dolsen

WLEI - Lean Enterprise Institute's Podcast

WLEI - Lean Enterprise Institute's Podcast

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Exile

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Episode 10: From Refugee to Radical 44:09

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When a young Eva Kollisch arrives as a refugee in New York in 1940, she finds a community among socialists who share her values and idealism. She soon discovers ‘the cause’ isn’t as idyllic as it seems. Little does she know this is the beginning of a lifelong commitment to activism and her determination to create radical change in ways that include belonging, love and one's full self. In addition to Eva Kollisch’s memoirs Girl in Movement (2000) and The Ground Under My Feet (2014), LBI’s collections include an oral history interview with Eva conducted in 2014 and the papers of Eva’s mother, poet Margarete Kolllisch, which document Eva’s childhood experience on the Kindertransport. Learn more at www.lbi.org/kollisch . Exile is a production of the Leo Baeck Institute , New York | Berlin and Antica Productions . It’s narrated by Mandy Patinkin. Executive Producers include Katrina Onstad, Stuart Coxe, and Bernie Blum. Senior Producer is Debbie Pacheco. Associate Producers are Hailey Choi and Emily Morantz. Research and translation by Isabella Kempf. Sound design and audio mix by Philip Wilson, with help from Cameron McIver. Theme music by Oliver Wickham. Voice acting by Natalia Bushnik. Special thanks to the Kollisch family for the use of Eva’s two memoirs, “Girl in Movement” and “The Ground Under My Feet”, the Sophia Smith Collection at Smith College and their “Voices of Feminism Oral History Project”, and Soundtrack New York.…

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In this episode of the WLEI podcast, we sit down with Mark Dolsen, President of TRQSS, a seat belt manufacturer that supplies Toyota and other automakers in North America. Mark shares insights into TRQSS's lean journey and the critical role of frontline supervisors in driving continuous improvement.

Key takeaways include:

TRQSS has evolved its lean practices over decades, starting with the influence of Japanese coordinators and later adopting TWI principles.

The company's "TPS for Team Leaders" program focuses on developing supervisors' capabilities in areas like flow, standardized work, and kaizen.

TRQSS's quality management approach is rooted in the principle of "mizenboushi" — proactively maintaining process conditions to ensure good parts every time. Read more about how TRQSS applies mizenboushi in this paper.

Mark's leadership philosophy emphasizes coaching, teaching, and empowering employees to make decisions and contribute to the company's lean culture.

96 episoade

#MBA #Business #Lean Enterprise Institutes #Josh Howell

WLEI - Lean Enterprise Institute's Podcast