The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
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The Future of Contact Centers: Gaurav of Verloop
Manage episode 445253053 series 3237949
Content provided by Ashish Sinha. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ashish Sinha or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Contact centers/ support offices are changing and what was seen as a boring space is..the HOTTEST space in the Gen AI world!
In this episode of the Ashish Sinha Show, I talk to Gaurav Singh, founder of Verloop on how contact centers are evolving, how the ICPs are evolving and importantly, how does BPO2.0 will look like.
In this episode, we talk about:
1. Gaurav’s journey from B2C to B2B / Enterprise
- 2. How ICPs are evolving in GenAI era.
- 3. How Gen AI products also compete with companies’ CTOs/Product Managers
- 4. Outcome based pricing: How close are we to achieve that?
- 5. Enterprise LLMs: Is it a fad?
- 6. Why new-age enterprise products cannot be boring or unsexy.
- 7. Advice to Indian founders building global SAAS, especially on HQ/incorporation location
- 8. Tips to early stage startups on how to build trust / collect ‘logos’.
- 9. If you are building a global SAAS, does it make sense to raise funding from Indian VCs?
- ..and so much more!
- Masters of AI segment of the podcast brings deeper insights from founders / practitioners building AI-native businesses, deep in the trenches (and are way beyond fancy demos).
132 episoade
DistribuieManage episode 445253053 series 3237949
Content provided by Ashish Sinha. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ashish Sinha or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Contact centers/ support offices are changing and what was seen as a boring space is..the HOTTEST space in the Gen AI world!
In this episode of the Ashish Sinha Show, I talk to Gaurav Singh, founder of Verloop on how contact centers are evolving, how the ICPs are evolving and importantly, how does BPO2.0 will look like.
In this episode, we talk about:
1. Gaurav’s journey from B2C to B2B / Enterprise
- 2. How ICPs are evolving in GenAI era.
- 3. How Gen AI products also compete with companies’ CTOs/Product Managers
- 4. Outcome based pricing: How close are we to achieve that?
- 5. Enterprise LLMs: Is it a fad?
- 6. Why new-age enterprise products cannot be boring or unsexy.
- 7. Advice to Indian founders building global SAAS, especially on HQ/incorporation location
- 8. Tips to early stage startups on how to build trust / collect ‘logos’.
- 9. If you are building a global SAAS, does it make sense to raise funding from Indian VCs?
- ..and so much more!
- Masters of AI segment of the podcast brings deeper insights from founders / practitioners building AI-native businesses, deep in the trenches (and are way beyond fancy demos).
132 episoade
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The Ashish Sinha Show
1 Massive India opportunities are in these sectors (+ how to build successful startups) | 30 mins MBA with K Ganesh 31:03
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Redare mai Târziu Redare mai Târziu Liste Like PlăcutHow to build successful startups. Watch this 30 mins MBA (well, almost) with K Ganesh - serial entrepreneur and investors behind successful startups like BigBasket, Portea Medical, Bluestone, HomeLane, Freshmenu.In this episode (the last one in the series), Ganesh and Ashish discuss several topics ranging from the next big opportunities in India to traits of a successful Indian company.1. Why vanity metric work (and don't)2. The top 5 sectors in India3. The next big what , i.e. big opportunities in India4. Are Kirana scores under threat?5. Follow the money: The #1 principle K Ganesh has when it comes to evaluating startup ideasK Ganesh has also published his book bringing together the best of his learnings - Mastering Disruptions : https://amzn.to/3FgZgDOUnPluggd with Sinha podcast is a new format bringing together the very best of India's high-growth businesses across a range of industries - done in a very candid, unpluggd style!…
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The Ashish Sinha Show
1 How Akshayakalpa built a 400 cr revenue business (accidentally) - with CEO, Shashi Kumar | S1E4 30:00
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Redare mai Târziu Redare mai Târziu Liste Like PlăcutAkshayakalpa is a weird business (weird in a good way) - it is one of the largest soil management companies in India - but ended up selling milk to create a sustainable business for its stakeholders (primarily farmers). And in the process, created a 400 cr+ (~$50mn) revenue business - accidentally! My next guest in #UnPluggdWithSinha podcast is Shashi Kumar, Cofounder and CEO of Akshayakalpa - India’s first certified organic dairy enterprise bringing together a balance of practices based in science and the traditional heritage of dairy farming. Topics we discussed: How Akshayakalpa’s business model is a gamechanger (It is among the top soil management company in India, ended up selling milk as it offers a compelling value prop to farmers - faster revenue cycle being the most important one). Shashi’s startup journey - he worked with Wipro, was in US. So why come back to India and go back to farming - something his parents wanted him to never take up (can you believe that his father did not speak to him for 8 years after he decided to take up farming as a career).- Why India being one of the largest producers of milk doesn’t stand a chance in global diaspora?- Why most agritech startups trying to disrupt middle-men fail.- What’s the future of food? Answer: We are in a serious trouble As a consumer - what is it that you need to understand about food ecosystem? Is your food producer making enough money? The UnPluggd with sinha conversations bring you the very best of India’s startup ecosystem (minus the hype) in an informal setup.Wanna suggest guests for the show? Use this form: https://forms.gle/J1GfdGifcVgB7gA87—…
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The Ashish Sinha Show
1 Manish Sharma, Printo: How I lost my startup, got it back and scaled 30:59
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Redare mai Târziu Redare mai Târziu Liste Like PlăcutHe is one of the OGs of new age retail businesses. Raised funding - as expected great expansion plans et al. The money didn't hit the bank account (some % did) Almost lost his startup to investors - somehow got it back (had to take a loan) Activated the 'sane' mode - survived, scaled up. Meet my next guest in #UnPluggdWithSinha show - Manish Sharma, cofounder and CEO of Printo, a leading printing business in India. UnPluggd with Sinha podcast brings you unfiltered, candid conversations with India's leading entrepreneurs, authors and business leaders. In this episode, we discuss Manish’s lessons building Printo Raising money, the (evil) power of liquidation preference clause most founders often ignore Building one of the early D2C businesses in India His advice to founders out there Why founders should have a life beyond their startups - Manish is into cycling, was intensely involved with AAP political party (Bangalore chapter), does theatres. (episode language: Hinglish)…
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The Ashish Sinha Show
1 I co-founded 2 hot startups | Balkrishn Birla on startups, resilience, personal finance | S1E2 28:41
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Redare mai Târziu Redare mai Târziu Liste Like PlăcutBalkrishna Birla has started 2 of India's hottest startups - ZopNow and Asklaila. In this conversation with Ashish Sinha, he shares lessons learned building these companies - his 'Steve Jobs' moment, where he was fired from his startup to his candid take on startups - I.e startups are not sexy, there are many ways to make good money (and handling #personalfinance is the first step). Apart from being CTO of an AI startup, he also conducts workshops on #personalfinance for young working professionals. UnPluggd with Sinha podcast is aimed at bringing the very best of India's business and tech leaders - for candid, unfiltered conversations. use this form to suggest show guests / share feedback : https://forms.gle/nhfYREbrZ5d7TM5L6…
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The Ashish Sinha Show
1 Deepak Shenoy on Startups, Rejections, Investment and Money 36:44
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Redare mai Târziu Redare mai Târziu Liste Like PlăcutDeepak Shenoy is founder and CEO of Capital Mind, a pioneering financial analytics and investment research firm. Deepak and I talk about his first startup, the early days of building CapitalMind, being rejected by VCs (heck ! this is just a blog!!!!) to building a solid business…and lessons learned scaling CapitalMind. building capitalmind from a blog to leading financial research company Deepak’s early days of running tech startups and lessons learned Deepak Shenoy’s relationship with money His take on the power of compounding His advice to new investors ------------- Contact us for feedback / speaker suggestions / exploring partnerships using this form: https://forms.gle/Q6hZdXaYfeiQqR2x8 This show is brought in partnership with VidRow team.…
Introducing : UnPluggd with Sinha - a new show, and a refreshingly new format (none of those standard studio setups)! UnPluggd with sinha is the show where real, raw, and refreshingly candid conversations happen on the move - no made-up studios! Because the best ideas don’t need a stage – just a car, a drive, and a great guest. We are breaking away from the studio format and creating a unique experience that - is out there in the real world (no *made-up studios*) - fosters great candid conversation with guests *(can’t get real than this)* - Makes guests open up and discuss a variety of topics The first episode goes live this Wednesday (Jan 29th).…
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The Ashish Sinha Show
1 Engineering Jobs in the Age of AI: What You MUST Know #AISnakeOil 38:24
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Redare mai Târziu Redare mai Târziu Liste Like PlăcutIn this conversation, Ashish Sinha interviews Arvind Narayanan, professor of computer science at Princeton University and co-author of the book AI Snake Oil ( https://amzn.to/402Ayiw) , discussing the impact of AI on various sectors, the differences between generative and predictive AI, the challenges of AI agents, and the future of AI technology. We explore the importance of human-AI collaboration, the role of reasoning in AI, and the need for better evaluation criteria to build trust in AI systems. Narayanan emphasizes the necessity for technical breadth over mastery in the evolving job market and shares practical applications of AI in education and research. Unique Quotes from the Conversation On Predicting Creative Success "The success of cultural products relies on chance elements that cannot be predicted in advance." This highlights the inherent unpredictability of creative ventures, whether driven by AI or humans. -- On Generative AI in Programming "It’s not that AI writes better code, but it takes so much of the drudgery and boring parts out of it." A reminder that AI is a tool to enhance, not replace, human creativity in programming. -- On Predictive AI’s Ethical Concerns "These tools are only slightly better than random at making really consequential decisions about people." A critique of the overreliance on AI in life-altering decisions like hiring or criminal justice. -- On the Capability-Reliability Gap "The capability-reliability gap means these systems are not reliable right now." An acknowledgment of AI’s limitations, emphasizing the need for better testing and accountability. -- On Preparing for the Future of Work "Technical mastery is less valuable than having technical skills combined with a breadth of skills." Advice for future professionals to combine technical expertise with adaptability and interdisciplinary thinking. -- Takeaways The unpredictability of success in creative products is a key theme. Generative AI is widely recognized, but predictive AI poses ethical challenges. AI agents must be more than just wrappers around models. Benchmarking AI in complex environments is a significant challenge. The capability reliability gap highlights the unreliability of current AI systems. Human-AI collaboration is crucial for effective AI deployment. Inference scaling is a promising area for improving AI performance. Trust in AI is at risk due to rapid deployment without proper evaluation. Future engineers should focus on technical breadth and adaptability.…
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The Ashish Sinha Show
1 GTM is always bought: Serial B2B Founder on Building Global SAAS 48:32
48:32 Redare mai Târziu Redare mai Târziu Liste Like Plăcut48:32
Redare mai Târziu Redare mai Târziu Liste Like PlăcutManasij is the founder of o-founder and CEO of ZapScale, a B2B SaaS platform aimed at enhancing customer success for small businesses. Before this he started ThreadSol, a very boring B2B company building fabric management solutions for the apparel industry which was acquired by Coats. Manasij has written a wonderful book : The Economy Class founder and in this conversation, we talk about the evolving nature of GTM for SAAS businesses, the rise of AI snake oil selling (esp in B2B) and well..samosas. Enjoy the conversation.…
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The Ashish Sinha Show
1 The Future of Contact Centers: Gaurav of Verloop 48:51
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Redare mai Târziu Redare mai Târziu Liste Like PlăcutContact centers/ support offices are changing and what was seen as a boring space is..the HOTTEST space in the Gen AI world! In this episode of the Ashish Sinha Show, I talk to Gaurav Singh, founder of Verloop on how contact centers are evolving, how the ICPs are evolving and importantly, how does BPO2.0 will look like. In this episode, we talk about: 1. Gaurav’s journey from B2C to B2B / Enterprise 2. How ICPs are evolving in GenAI era. 3. How Gen AI products also compete with companies’ CTOs/Product Managers 4. Outcome based pricing: How close are we to achieve that? 5. Enterprise LLMs: Is it a fad? 6. Why new-age enterprise products cannot be boring or unsexy. 7. Advice to Indian founders building global SAAS, especially on HQ/incorporation location 8. Tips to early stage startups on how to build trust / collect ‘logos’. 9. If you are building a global SAAS, does it make sense to raise funding from Indian VCs? ..and so much more! Masters of AI segment of the podcast brings deeper insights from founders / practitioners building AI-native businesses, deep in the trenches (and are way beyond fancy demos).…
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The Ashish Sinha Show
1 CXOs do not trust .AI startups: Vijay Rayapati of AtomicWork on building Enterprise AI startup #MastersofAI 37:45
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Redare mai Târziu Redare mai Târziu Liste Like PlăcutWelcome to a new season of this podcast where I speak with Masters of AI, i.e. founders / leaders building AI applications using AI. Expect a mix of SAAS, prosumer and consumer startup founders and leaders sharing their learning building a growing AI native businesses. ------- Vijay Rayapati is a tech entrepreneur who earlier sold Minjar to Nutanix and is now building AtomicWork, an AI-powered ITSM platform. In this conversation, Vijay and I talk about his startup journey Finding PMF in AI led world. And how PMF has evolved over the last few years Choosing the right problem statements Choosing the right target market (hint: GDP matters, but there is a product side to it) Vijay's tips to entrepreneurs building global SAAS businesses from India Enterprise AI: How are CXOs evaluating AI solutions Do subscribe, share and like this conversation :)…
Welcome to one more edition of 2by2 - wherein I attempt to demystify big questions using the power of 2by2. Today, the big qn is whether your AI tool is a feature or a product. There are 2 broad parameters to look at when answering this - customer benefit (i.e. value as perceived by your customers) AND integration / implementation effort. Do listen to this episode and share your feedback. What else would you like me to talk about? Do share. More: https://sinha.nextbigwhat.com…
Founders are often confused whether to bootstrap or raise funding? First of all, there is no right or wrong answers here. "What'ever floats your boat" is a generic advice, but there has to be a better framework for founders to make a well-informed decision. At scale (say $100mn+ revenue or Series D onwards_, startups are all about 2 things Control i.e. ability to control your decisions, your destiny, your path. Given the gen AI world we live in where companies are getting disrupted with each and every new model launch, you need to have a lot of control on your decision making. This also helps you move fast, take quick decisions and not be at the mercy of your competition’s agility. Growth Of course, nobody wakes up saying ‘I want to build a slow growth business’. We all want high growth business - but here is the reality: growth comes at a cost. And we all have seen what happened to those high-growth businesses of 21,22 (ZIRP era). They don’t even have money to pay salaries to their employees. Founders are left with neither growth nor control of their business. So what’s the right framework to look at this dilemma? Enters 2 by 2 :) Do review/share your feedback.…
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The Ashish Sinha Show
1 The ixigo story by Aloke Bajpai: #Cockroach startups do win ! 43:51
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Redare mai Târziu Redare mai Târziu Liste Like PlăcutThe ixigo story by Aloke : On being a cockroach to surviving and thriving! This episode brings you insights from the keynote delivered by Aloke Bajpai at UnPluggd conf, India's largest startup conference. Aloke shares the early days of ixigo and how the company survived economic downturn to VC rejections..and everything else!…
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The Ashish Sinha Show
1 Shane Parrish: Outcome vs. Ego, Mental Models, Parenting, Decision-making skills 53:13
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Redare mai Târziu Redare mai Târziu Liste Like PlăcutWelcome to BigIdeas - a show where I bring to you, big ideas from some of the world’s best thinkers across a diverse set of topics ranging from AI to mental health, science to philosophy. Today, my guest is Shane Parrish. Shane Parrish is widely known for creating Farnam Street, a blog, podcast and learning community. He is also the author of several books and his latest one is Clear Thinking - you should check it out. In this conversation, we explore various aspects of mental models to parenting and everything in between. Get Shane’s latest book Clear Thinking: https://amzn.to/3SzNHuz The show is done in partnership with BigIdeas app, an app that brings you big ideas from the world’s best non-fiction books, podcasts, articles and YT videos - for free! Get it (on Android, iOS) : https://bigideas.onelink.me/oCN2/get Show notes: https://nextbigwhat.com ------------- Contact us at team@nextbigwhat.com for any partnership inquiries.…
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The Ashish Sinha Show
1 Writing the Amazon way: With Kintan, Ex-GM of Amazon Podcasts 32:20
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Redare mai Târziu Redare mai Târziu Liste Like PlăcutWriting the Amazon way: With Kintan, Ex-GM of Amazon Podcasts
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The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
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continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
Welcome to an exciting new season of the podcast Your Career: Choice or Chance? - as we dive into the ever-evolving world of GenAI in the Workplace and explore the latest trends, experiences, and career journeys shaping the future of work as AI is increasingly ingrained in it. Each episode provides fresh insights, addressing the transformative influence of GenAI in shaping the workforce of tomorrow, making it a must-listen for anyone interested in staying ahead in the ever-evolving world of ...
…
continue reading
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