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Call centres: Are you talking to AI?

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Content provided by BBC and BBC Radio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BBC and BBC Radio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Could AI make call centre queues less painful?

Find a full transcript and worksheet for this episode to help you with your English at: https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2024/ep-241219

SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters

FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus

LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ Learning English for Work ✔️ Learning English from the News ✔️ Learning English Stories

They're all available by searching in your podcast app.

  continue reading

284 episoade

Artwork

Call centres: Are you talking to AI?

6 Minute English

185 subscribers

published

iconDistribuie
 
Manage episode 456290636 series 2502353
Content provided by BBC and BBC Radio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BBC and BBC Radio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Could AI make call centre queues less painful?

Find a full transcript and worksheet for this episode to help you with your English at: https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2024/ep-241219

SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters

FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus

LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ Learning English for Work ✔️ Learning English from the News ✔️ Learning English Stories

They're all available by searching in your podcast app.

  continue reading

284 episoade

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How did fast food spread around the world? Find a full transcript and worksheet for this episode to help you with your English at: https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2025/ep-250123 SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ Learning English for Work ✔️ Learning English from the News ✔️ Learning English Stories They're all available by searching in your podcast app.…
 
How do you compare education systems? Find a full transcript and worksheet for this episode to help you with your English at: https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2025/ep-250116 SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ Learning English for Work ✔️ Learning English from the News ✔️ Learning English Stories They're all available by searching in your podcast app.…
 
Would you eat a stew that's been in a pot for 50 years? Find a full transcript and worksheet for this episode to help you with your English at: https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2025/ep-250109 SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ Learning English for Work ✔️ Learning English from the News ✔️ Learning English Stories They're all available by searching in your podcast app.…
 
How much water do you drink every day? Is it enough? Find a full transcript and worksheet for this episode to help you with your English at: https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2025/ep-250102 SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ Learning English for Work ✔️ Learning English from the News ✔️ Learning English Stories They're all available by searching in your podcast app.…
 
What are the consequences of medical embarrassment? Find a full transcript and worksheet for this episode to help you with your English at: https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2024/ep-241226 SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ Learning English for Work ✔️ Learning English from the News ✔️ Learning English Stories They're all available by searching in your podcast app.…
 
Could AI make call centre queues less painful? Find a full transcript and worksheet for this episode to help you with your English at: https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2024/ep-241219 SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ Learning English for Work ✔️ Learning English from the News ✔️ Learning English Stories They're all available by searching in your podcast app.…
 
Is making new ‘mum friends’ the positive experience it’s often described as? Find a full transcript and worksheet for this episode to help you with your English at: https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2024/ep-241212 SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ Learning English for Work ✔️ Learning English from the News ✔️ Learning English Stories They're all available by searching in your podcast app.…
 
Are DNA ancestry tests a reliable way to trace your ancestry? Neil and Beth discuss this and teach you some new vocabulary. (Image: Getty) Find a full transcript and worksheet for this episode to help you with your English at: https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2024/ep-241205 SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ Learning English for Work ✔️ Learning English from the News ✔️ Learning English Stories They're all available by searching in your podcast app.…
 
What do babies need to learn to do to be able to talk? TRANSCRIPT Find a full transcript and worksheet for this episode to help you with your English at: https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2024/ep-241128 SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ Learning English for Work ✔️ Learning English from the News ✔️ Learning English Stories They're all available by searching in your podcast app.…
 
How can we stay healthy in old age? Beth and Phil discuss this and teach you some new vocabulary. TRANSCRIPT Find a full transcript and worksheet for this episode to help you with your English at: https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2024/ep-241121 SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ Learning English for Work ✔️ Learning English from the News ✔️ Learning English Stories They're all available by searching in your podcast app.…
 
A relationship between sisters can be one of the closest there is. Neil and Georgie tune in to a BBC Radio 4 Woman’s Hour special about sisterhood and teach you some useful vocabulary. TRANSCRIPT Find a full transcript and worksheet for this episode to help you with your English at: https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2024/ep-241114 SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ Learning English for Work ✔️ Learning English from the News ✔️ Learning English Stories They're all available by searching in your podcast app.…
 
Acne affects people of all ages, but especially teenagers. Neil and Beth listen to a skin doctor talking about the condition and teach you some useful vocabulary. TRANSCRIPT Find a full transcript and worksheet for this episode to help you with your English at: https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2024/ep-241107 SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ Learning English for Work ✔️ Learning English from the News ✔️ Learning English Stories They're all available by searching in your podcast app.…
 
Why is it so important to get a good night's sleep? TRANSCRIPT Find a full transcript and worksheet for this episode to help you with your English at: https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2024/ep-241031 SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ Learning English for Work ✔️ Learning English from the News ✔️ Learning English Stories They're all available by searching in your podcast app.…
 
How is divorce talked about in different countries? Georgie and Phil teach you some new vocabulary. TRANSCRIPT Find a full transcript and worksheet for this episode to help you with your English at: https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2024/ep-241024 SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ Learning English for Work ✔️ Learning English from the News ✔️ Learning English Stories They're all available by searching in your podcast app.…
 
Technology is always changing! Or is it...? Georgie and Phil discuss this and teach you some useful vocabulary. Find a full transcript and worksheet for this episode to help you with your English at: https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2024/ep-241017 SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ Learning English for Work ✔️ Learning English from the News ✔️ Learning English Stories They're all available by searching in your podcast app.…
 
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