Emergency Intercom is a comedy podcast by Enya Umanzor and Drew Phillips. There is no emergency, but there is an intense need for attention, so maybe listen up… You don’t want to know what happens if you don’t. (we will be violent)
…
continue reading
Discover the latest insights from Intercom Co-founder and Chief Strategy Officer Des Traynor, Chief Product Officer Paul Adams, and other Intercom product leaders as they share their latest thoughts on building software in an AI-first world.
…
continue reading
1
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
…
continue reading
Halgassák a podcasteket
…
continue reading
How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate your current product, how to decide which features to build in a haystack of those you shouldn't, best practices for getting those features used, and much more.
…
continue reading
In this series Intercom takes you inside the marketing lessons we've learned the hard, expensive and messy way. We include the insights that helped us grow from zero customers to more than 20,000, but we’ve been careful to be honest and have worked hard to avoid the usual truisms. Instead, we’ve focused on actionable advice we think will benefit any early stage startup – from crafting early messaging, to managing a product launch, to keeping product and marketing aligned.
…
continue reading
Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.
…
continue reading
Canal de podcasts para cobertura e divulgação do 42º Congresso Brasileiro de Ciências da Comunicação acontecerá na Universidade Federal do Pará, em Belém-PA, de 2 a 7 de setembro de 2019, e terá como tema "Fluxos comunicacionais e crise da democracia". http://intercom2019.com.br/
…
continue reading
Programa de rádio semanal bilíngue português-alemão transmitido nos fins de semana por uma rede de emissoras no RS, SC e PR, sempre aberto a novas adesões, rumo ao Bicentenário da Imigração Alemã (1824 - 25 de julho - 2024).
…
continue reading
We throw a party for Drew’s 26 day old poop!!! We also discuss how we exist on a lunar plane that doesn’t necessarily connect with typical mortal levels. Love at first sight? Alright… sit tight!!! Zocdoc Find and instantly book a top-rated doctor today at https://zocdoc.com/INTERCOM. ShipStation Get a 60-day free trial at https://www.shipstation.co…
…
continue reading
1
Beyond the AI hype: Understanding technological transformation with Benedict Evans
25:43
25:43
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
25:43
Is the AI hype justified, or is there more to the story? Hear renowned industry analyst Benedict Evans as he cuts through the noise and reveals what AI really means for industries like customer service. Watch this episode here: https://events.intercom.com/on-demand/69b135d5-09ad-4023-a52e-b8a4ea0ee939/?referrer_page=de35aee1-a86c-48bb-8967-f5620d76…
…
continue reading
1
Lessons from Amazon: How to practice "Big Bet Leadership"
27:43
27:43
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
27:43
John Rossman, an early Amazon executive who played a key role in launching the Amazon marketplace business in 2002, joins Bobby Stapleton, Our Senior Director of Human Support, to discuss the concept of "Big Bet Leadership". This involves emphasizing the importance of making bold, high-stakes decisions in business. They also explore how customer se…
…
continue reading
The kind of ass where you just see butthole and don’t see cheeks Upgrade your selling today and sign up for your $1-per-month trial period at https://shopify.com/intercom. Learn more about your ad choices. Visit megaphone.fm/adchoicesDe către Enya Umanzor & Drew Phillips
…
continue reading
Drew knows what its like to be a woman now because someone talked about his body, if you dont make more edits of enya she will blow herself up and put it on the patreon Shopify Upgrade your selling today and sign up for your $1-per-month trial period at https://shopify.com/intercom Learn more about your ad choices. Visit megaphone.fm/adchoices…
…
continue reading
1
Off Script: Imagining the next era of customer service
20:08
20:08
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
20:08
Intercom CEO Eoghan McCabe breaks down how AI is about to disrupt customer service on a scale we’ve never seen before. From bots talking to bots to AI surpassing human expertise—this is just the beginning. The race to build and ship the future is on. Watch this episode on YouTube: https://youtu.be/WIBibfv3SKk Follow the people: https://www.linkedin…
…
continue reading
1
Off Script: Imagining the next era of customer service
21:20
21:20
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
21:20
Intercom CEO Eoghan McCabe breaks down how AI is about to disrupt customer service on a scale we’ve never seen before. From bots talking to bots to AI surpassing human expertise, things are just getting started. The race to build and ship the future is on. Watch this episode on YouTube: https://youtu.be/WIBibfv3SKk Follow the people: https://www.li…
…
continue reading
1
Halloween spooktacular special
1:36:31
1:36:31
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
1:36:31
our scariest episode yet ShipStation Get a 60-day free trial at https://www.shipstation.com/INTERCOM. Thanks to ShipStation for sponsoring the show! ZocDoc Find and instantly book a top-rated doctor today at https://zocdoc.com/intercom Learn more about your ad choices. Visit megaphone.fm/adchoicesDe către Enya Umanzor & Drew Phillips
…
continue reading
1
This is Getting Real with Des Traynor
25:40
25:40
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
25:40
The open questions raised by the rise of generative AI are now gradually getting answers. Intercom’s Co-founder and Chief Strategy Officer Des Traynor walks us through how AI went from just about possible to seemingly inevitable over the course of two years. People speculate that AI will be as big as the internet or cloud or mobile, but as Des puts…
…
continue reading
https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy The big thing is not coming this time and it has ruined drews life. If you drink diet coke you are a bad person SeatGeek Use code INTERCOM10 for 10% off your SeatGeek order*. https://seatgeek.onelink.me/RrnK/INTER…
…
continue reading
1
Pioneer: Highlights from Intercom's first ever AI customer service summit
29:10
29:10
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
29:10
Last week, we hosted Pioneer, our first ever AI customer service summit where we brought together industry leaders and experts to explore how AI is revolutionizing customer service. In this episode, we bring you highlights from the event, including insights from Intercom Co-founder and CEO Eoghan McCabe, Co-founder and Chief Strategy Officer Des Tr…
…
continue reading
https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy we went to big sur and it was so beautiful it momentarily distracted us from the relentless marching of time and we are going to start hitting each other Shopify Upgrade your business today and get a $1-per-month …
…
continue reading
1
Fin 2: The Next Generation of AI-First Customer Service
43:24
43:24
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
43:24
Meet the world's most advanced AI agent for customer service: Fin 2. This latest generation of Fin AI Agent combines our highest resolution rates with powerful new capabilities to deliver human-quality service to your customers. Learn all about it here: https://www.intercom.com/support-for-customers/ai-agent Watch this episode along with other Pion…
…
continue reading
https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Enya addresses her beef with starting a family and Drew dresses his beef with chocolateers Quince Go to https://Quince.com/intercom for free shipping on your order and 365-day returns. Shopify Upgrade your selling…
…
continue reading
1
How strong company culture leads to high customer satisfaction
28:13
28:13
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
28:13
Robert Richman, author of The Culture Blueprint, chats with Bobby Stapleton, Intercom's Senior Director, Human Support, about the importance of aligning company culture with customer service. They discuss how a strong culture can help navigate change and maintain high levels of customer satisfaction as well as exploring the role of AI in customer s…
…
continue reading
https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Lady gaga is a fan of us and asked to take a picture with us Find and instantly book a top-rated doctor today at https://Zocdoc.com/INTERCOM Use code INTERCOM10 for 10% off your SeatGeek order*. https://seatgeek.o…
…
continue reading
1
The Nordstrom Way: Embracing change in customer service
28:46
28:46
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
28:46
Robert Spector, author of The Century-Old Startup, joins Intercom's VP of Customer Support Declan Ivory to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service for more than 100 years. They explore how Nordstrom maintains a startup mentality, the importance of flexibility and transformation, …
…
continue reading
1
Addressing the wig stealing
1:07:24
1:07:24
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
1:07:24
https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy We talk about the VMAs and a new tick dropped that makes you allergic to meat Shopify Upgrade your selling today and get your $1-per-month trial period at https://shopify.com/intercom. Dipsea Spice up your life an…
…
continue reading
1
A day in the life of a conversation designer
30:35
30:35
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
30:35
This week on The Ticket, we're joined by Fred Walton, a conversation designer at Intercom, to discuss the role of conversation designers in crafting engaging dialogue flows for chatbots and automated support channels. Fred shares tips for designing conversations that make AI agents and chatbots more helpful and natural, and discusses the balance be…
…
continue reading
https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Drew was too delicate and small to defend enya at the vape shop. MeUndies Try the DreamSeam line and get 20% off your first order, plus free shipping, at https://MeUndies.com/intercom. ZocDoc Find and instantly bo…
…
continue reading
1
Built For You: Fin AI Agent is now available over email
12:50
12:50
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
12:50
This week Intercom’s Senior Director of Product Marketing Kyle Rocco and Senior Product Marketing Manager OIivIa Singarella share some exciting news about new AI features in our customer service platform. Watch our latest Built For You Episode here: https://youtu.be/B7pjcm4u8mM 😁 Follow the people: https://www.linkedin.com/in/olivia-witte-singarell…
…
continue reading
1
Leadership's Role in Creating a Customer-Centric Culture
21:39
21:39
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
21:39
In this episode of The Ticket podcast, Ruth O'Brien, Senior Director, Automated and Proactive Support at Intercom sits down for a conversation with Blake Morgan, a customer experience futurist and author of 'The Eight Laws of Customer-Focused Leadership'. Blake discusses the importance of customer experience and the role of leaders in creating a cu…
…
continue reading
https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Enya has beef with galaxy gas, drew relapsed and ky gets bodied over 100 times this episode SeatGeek Use code INTERCOM10 for 10% off your SeatGeek order*. https://seatgeek.onelink.me/RrnK/INTERCOM10. *$25 max disc…
…
continue reading
1
Period simulator challenge
1:23:38
1:23:38
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
1:23:38
https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Enya cancels Monistat and Ky and drew try the period simulator Spice up your life and get 30 days of full access for free when you go to: https://dipseastories.com/INTERCOM Learn more about your ad choices. Visit …
…
continue reading
1
Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC
56:38
56:38
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
56:38
In this episode of Intercom on Product, we talk with Enzo Avigo, co-founder and CEO of June, a next-generation analytics platform dedicated to B2B SaaS. He shares his key learnings from his entrepreneurial journey so far, including the importance of product-market fit (PMF), the real value of getting into Y Combinator, and the growing significance …
…
continue reading
https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Drew’s church app got hacked and it destroyed drews life, Enya talks about a cool bathroom experience she had and Ky finally got his big break ZocDoc Find and instantly book a top-rated doctor today. Go to https:/…
…
continue reading
1
A day in the life of a support knowledge manager
21:17
21:17
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
21:17
In this episode of The Ticket podcast, Fred Walton, Conversation Designer at Intercom sits down to chat with Beth-Ann Sher, Senior Knowledge Manager at Intercom, about the role of a knowledge manager in an AI-driven customer service landscape. Beth shares her journey from being a product marketing manager to becoming a knowledge manager and discuss…
…
continue reading
Drew doesn’t think he is sexy anymore but he is and we have proof, cars are funny to enya and we should laugh about it even. Use code INTERCOM10 for 10% off your SeatGeek order*. https://seatgeek.onelink.me/RrnK/INTERCOM10 $25 max discount Grow your business no matter what stage you’re in. Sign up for a $1-per-month trial period at https://shopify.…
…
continue reading
1
Defining and evaluating a remarkable customer experience
21:00
21:00
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
21:00
In this episode of The Ticket podcast, we explore the research conducted by Intercom on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan. Joining Lynsey are Bobby Stapleton, Senior Director, Human Support and Declan Ivory, VP, Customer Support to discuss the key findings including the importance of problem own…
…
continue reading
1
Going back to the kitchen
1:00:37
1:00:37
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
1:00:37
Drew wants a kid, enya would rather die. Yup were back in the kitchen its almost like we were here two months ago Get every cut for your butt from MeUndies and get 20% off your first order, plus free shipping, at https://MeUndies.com/intercom. Support your gut this summer with Seed’s DS-01® Daily Synbiotic. Go to https://Seed.com/INTERCOM and use c…
…
continue reading
1
Off Script: Better, faster, cheaper
20:34
20:34
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
20:34
Intercom president Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost. Tracing the evolution from personal, local interactions to global call centers and digital channels, she explains how AI can handle simpler queries swiftly, freeing human agents for complex…
…
continue reading
Drews town is getting destroyed by bitcoin, Enya got drunk alone and Trisha noticed Ky Dipsea Get an extended 30-day free trial when you go to https://Dipseastories.com/INTERCOM. Shopify Grow your business no matter what stage you’re in. Sign up for a $1-per-month trial period at https://shopify.com/intercom. https://www.patreon.com/emergencyinterc…
…
continue reading
1
Dovetail's Serena Chan on why customer research is a crucial part of your support strategy
27:27
27:27
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
27:27
Providing great customer experiences requires deep knowledge about your customers. In this episode of The Ticket, Serena Chan, Research Advocate of Customer Experience at Dovetail, discusses how to conduct the right type of research and apply it to your CX. She talks about leveraging data effectively, balancing intuition with customer knowledge, an…
…
continue reading
Description: Merch available tomorrow at emergencyinter.com at 12pm pst Drew slept without clothing on and 5 men saw him, Enya beats the ozempic allegations and mourns the fact that they have to go back to the kitchen Seed Support your gut this summer with Seed’s DS-01® Daily Synbiotic. Go to https://Seed.com/INTERCOM and use code 25INTERCOM to get…
…
continue reading
1
Strategies for getting executive buy-in to adopt AI-first CS
21:04
21:04
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
21:04
Intercom's Senior Director of Human Support Bobby Stapleton and VP of Customer Support Declan Ivory discuss the different strategies for getting buy-in from your execs when adopting AI-first customer service. We also hear the experiences of Constantina Samara, Head of Support at Synthesia, and Pat Barlow, Support Lead at Dovetail. Watch this episod…
…
continue reading
1
How to lead your customer service team into the AI future
24:06
24:06
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
24:06
Intercom's Senior Director of Human Support Bobby Stapleton and VP of Customer Support Declan Ivory explore strategies for getting AI buy-in from CS teams. We also hear the experiences of Ben Peak, Director of Technical Support at Robin; Elli Neeld, Product Education Content Creator at HoneyBook; and Carl Olsen, General Manager of Operations at Sha…
…
continue reading
Wow.. 3 years of emergency intercom. It’s crazy to think how far we’ve come. Now Drew gets invited to Michael Rubin’s white party and Enya doesn’t believe in bisexual people. Everything is different now. Time is going by. We are losing our minds. Support your gut this summer with Seed’s DS-01® Daily Synbiotic. Go to https://seed.com/intercom and us…
…
continue reading
Emmet Connolly, our long time VP of Product Design at Intercom, talks about how the recent advent of modern AI has us revisiting everything from how we design and build interfaces to how we think about the roadmaps of our products. This is us very much sharing what we’re learning at scale as we pivot in the hopes it will be valuable to you too as y…
…
continue reading
We opened two gifts this morning (our eyes). Yup that’s right this weeks episode is all about being grateful. Start growing your business today. Sign up for a $1-per-month trial period at https://shopify.com/intercom. https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobo…
…
continue reading
1
Maximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders
25:50
25:50
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
25:50
In this episode of The Ticket, we explore how AI can maximize team efficiency in customer support with Ruth O'Brien, Senior Director of Automated & Proactive Support, and Leanne Harte, Senior Manager of Customer Support. They'll share valuable insights on effective AI implementation, the impact on support teams, and actionable advice for leaders lo…
…
continue reading
1
Podcast, so confusing (remixes)
1:11:41
1:11:41
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
1:11:41
Enya got faded and saw Inside Out 2, which is exciting for Drew because that means Inside Out Dad is back, and Ky officially squashes his beef with Josiah. Find and book a top-rated doctor today. Go to https://Zocdoc.com/INTERCOM and download the Zocdoc app for free. https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a…
…
continue reading
1
Building the future of AI-first customer service
19:33
19:33
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
19:33
This week Intercom’s Senior Director of Human Support Bobby Stapleton, Senior Product Marketing Manager OIivIa Singerlla and Staff Product Manager Alissa Tyrangiel discuss some exciting news in AI-first customer service. Watch our latest Built For You Episode here: https://www.youtube.com/watch?v=xTAzvif5fzw 😁 Follow the people: https://www.linkedi…
…
continue reading
Drew does the Tyla dance, Enya - confirmed - has a hex on her and Ky wont shut up about going to the brat concert. Also thanks to josiah, drew has a tight ten minutes of horrible stand up https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy instagram: @emergencyinte…
…
continue reading
1
Off Script: Reinventing customer service with AI
26:57
26:57
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
26:57
Great brands that endure always leap on new opportunities. To understand the new AI opportunity, you must understand the underlying technology. Our VP of AI, Fergal Reid, is the perfect person to explain that technology, and how it will transform the way you provide customer service. Fergal has been working on applying machine learning to customer …
…
continue reading
1
Off Script: Reinventing customer service with AI
27:02
27:02
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
27:02
Great brands that endure always leap on new opportunities. To understand the new AI opportunity, you must understand the underlying technology. Our VP of AI, Fergal Reid, is the perfect person to explain that technology, and how it will transform the way you provide customer service. Fergal has been working on applying machine learning to customer …
…
continue reading
1
I will never start a family
1:01:45
1:01:45
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
1:01:45
Enya will never have a kid because she has to take care of us, Drew brings up the fact that SZA (his ex) wrote an entire album about him, and Ky finally gets a camera. https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy instagram: @emergencyintercom @emergencyinter…
…
continue reading
1
Unlocking customer service's strategic potential with AI
17:13
17:13
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
17:13
This week on The Ticket podcast, Intercom’s Senior Director of Human Support Bobby Stapleton and Director of Customer Support Operations Anthony Lopez unpack how customer support leaders can confidently guide their teams into this new strategic future being driven by AI. Watch this episode on YouTube: https://www.youtube.com/watch?v=nAHX07s8eDU 😁 F…
…
continue reading
Trisha Paytas is unironically a fan of the podcast, Drew ate over 100 spiders, and then saw a psychic that read him to filth. Then delivers his most painful stand up set yet. https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy business inquiries: emergencyintercomp…
…
continue reading
1
Shep Hyken on getting ahead of the competition with exceptional CX
37:30
37:30
Redă mai târziu
Redă mai târziu
Liste
Like
Plăcut
37:30
Renowned customer service and CX expert Shep Hyken joins Declan Ivory, VP of Customer Support at Intercom, to discuss highlights from his Achieving Customer Amazement Study and wants to help you create an amazing customer experience.and emerging trends shaping the future of customer experience. Watch this episode on YouTube: https://www.youtube.com…
…
continue reading
josiah steps foot on the new set, gifted our dream mics, drew’s basketball journey and josie taste tests gucci handbags. Ky is deeply threatened by josiah's relationship with drew. https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Head to https://FACTORMEALS.com/…
…
continue reading