Omnichannel Podcast-uri

Jon didn't think SAP TechEd put enough emphasis on DevOps and AIOps, so he set about to correct that, via a roundtable with John Appleby and Brenton O'Callahan of Avantra, and Martin Fischer of Neptune Software (Fischer is also the lead for DSAG's DevOps interest group). But is DevOps even relevant in an ERP context? And what about AIOps? How do we…

Jon is back on the CRMKonvos show to make his case for why hybrid events matter - and to issue a scorching grade to vendors (and yet, the grade is an improvement over the spring). The CRMKonvos gang, Thomas Wieberneit, Ralf Korb and Marshall Lager once again keep the hot seat hot, but making sure that Jon is forced to comment on how the metaverse m…

In this special appearance, Jon joins the CRMKonvos gang in the hot seat, to help sort industry cloud BS from reality. Industry clouds matter - but customers should evaluate carefully. What are the true criteria? Jon shares his views, while the smart CRMKonvos gang of Thomas Wieberneit, Ralf Korb and Marshall Lager keep the hot seat hot. This repla…

Yep - we're back. Phil Wainewright and Josh Greenbaum both wrote landmark posts on customer success - but do they agree? And what should customers take from all the "customer success" brouhaha? To help me weigh the arguments, Bonnie Tinder of Raven Intel was on hand to share data and find a way forward. As usual, the audience brought their sharpest…

Yep, we're back! Time for a jugular, interactive session on hyperpersonalization. Join CX smarties Marshall Lager and Thomas Wieberneit as we define this term, probe into why it's needed (or not), and, most important, what practical do's and don'ts apply to enterprises? Bring your sharpest questions as always, and let's do this. Also check the itun…

Yup - we're back. Join us for a vigorous discussion of the overlooked role of services partners in transformation efforts. Bonnie Tinder of Raven Intel and Brian Sommer will count down the top things to look for in services firm selection - and the worst services firm characteristics and warning signs. Bring your sharp commentary and smart question…

Let's see how hits and misses "live" does on the road talking analytics in the real world and more with Hyoun Park of Amalgam Insights, one of the smartest/most interesting enterprise thinkers I know... Final note: this 30 minute show was live from Planful Perform, Las Vegas. I didn't get the sound completely right, this was my first live stream on…

Buckle up... First time hits/misses video guest Stacey Harris, Chief Research Officer at Sapient Insights Group, is going to unfurl fresh HR data and debunk HR tech myths. We'll also get into the underrated keys to HR project success. The audience brought their sharpest questions and comments, and Stacey was ready to roll! Also check the itunes cha…

Now rescheduled for this Friday! The problems retailers face amidst supply volatility and Amazon/Walmart dominance are immense. The retail year kicks off at the NRF big show - and our hot seat guest, Guy Courtin, was actually on the ground (I was not). We'll get Courtin's view of the highs and lows of the show (and most interesting tech). Bring you…

On this edition of the enterprise hits and misses show, join me and first-time guest Eric Kimberling of Third Stage Consulting as we hash out the fundamental problem: if transformation is essential, than why are we as an industry continually falling short? Kimberling will be unveiling, and counting down his digital transformation do's and don'ts. N…

Aka "revenge of Nicole and Liz", or the "Liz and Nicole show," join me as we wrap the hits/misses show year with unfiltered tour through the year in CX, CRM, and marketing run amok. The audience brought their usual sharp commentary as Nicole and Liz counted down their highs and lows of the CX year. Yeah, this should be fun.... Yes, you can get Bust…

Ever wondered how diginomica's annual un-predictions get made? Want a first hand look at a hyper-agile waterfall best practice methodology like no other? Oh yeah - we've got slides baby! Want to take a crack at building your own crystal ball? Paging all tech ninjas and prognosticators - join us for the un-predictions launch release. Feel free to br…

Here we go - continuing with my "blogs that matter" editions of the hits/misses interactive video show, I'll be diving into the recent milestone blogs Gartner's Hank Barnes has published on enterprise buyers, via his own dialogue with Geoffrey Moore ("Crossing the Chasm"). Barnes and I will also revisit our debate on how informed today's enterprise…

Yep, on this edition of Enterprise hits/misses radio, Josh Greenbaum and I will settle our differences on customer success. Bonnie Duncan Tinder of Raven Intel will join us to reveal her latest research on the problematic role of professional services partners in customer success initiatives. Join us for this live discussion and yes, your comments …

Hybrid events aren't nearly what they could be - and here's someone who can help us change that. Yes! Enterprise hits and misses video show is back, and with a doozey. Paul Richards, huge influence on my thinking on hybrid events, will join us for an interactive session. Richards is the Director of Marketing for HuddleCamHD. He'll share how he pion…

Josh Greenbaum issued a scorching blog post, "Death to all silos!" It's a tour de force of enterprise possibilities - and shortcomings. In our usual no-holds-barred interactive manner, we're going to get to the bottom of this post - including practical actions for customers, vendors, and SIs. BONUS: At the 40:00 mark, Hyoun Park makes his hits/miss…

The Enterprise hits and misses video show returns with a much-anticipated guest, John Belden of Upper Edge. Belden has outspoken field views on transformation - what works and where companies go wrong. We'll count them down and, as usual, field plenty of audience questions along the way. In a hits/misses exclusive, Belden also reveals new research …

Yep, this is part two of the crossover show between my guest Brent Leary's show and my hits/mises video blowout. Brent will take data privacy, and what the data is showing re: enterprise data privacy. Since it's crossover time we'll also pick up on our hybrid events and video discussion, since Brent is the enterprise video master over on his "A few…

"The dangers of legacy SaaS" is a concept I have under development. Here's where Brian and I may differ - and why I brought up the problem of "legacy SaaS" in the first place. Yep, this is a solo flight from me, presenting my Legacy SaaS methodology - but there are some vocal audience members for back and forth. Come join the chat and say your piec…

Yep, Bonnie Tinder of Raven Intel makes her triumphant return - and she brings fresh data on project success (or not), via her HCM cloud project research. Let's hash this out - as usual, bring your best questions and astute observations :) If you believe in unfiltered/unsponsored enterprise content, consider giving this show a lovely review, thanks…

In this "blogs that matter" edition of hits/misses video, we'll dig into several of CX gadfly Thomas Wieberneit's notable blog posts. Join this free-for-all as we talk about how NOT to manage your customer journeys, why we DON'T want a 360 degree view of the customer, and why "ecosystems" are not what they appear. Sound like fun? Yes, you can get B…

Is legacy SaaS a real thing? Join the debate as returning champ Brian Sommer riffs on Jon's argument with a SaaS 1.0 to SaaS 2.0 slide deck banter. Where are vendors getting stuck? And why does this matter to customers? Bring your sharp questions and BS filters as usual - this is the usual jugular participation Friday show. Note: to see the slides,…

This Friday, Constellation's Nicole France and Liz Miller will crash my Enterprise hits/misses video show together. Join this audience participation free-for-all, which will kick off with discussion of Nicole's lightning rod blog post, It’s Time to Set the Record Straight on Customer Data Terminology. Can we get customer data right? Will cookieless…

Join us for this action-packed free-for-all with the always-frank, buzzword-allergic Maureen Blandford. She'll be counting down her top reasons you will (or won't) transform - and how to bridge that gap. We'll talk about the deep need for change in sales/marketing, and, she may even share a special announcement or two. Yes, you can get Busting the …

Join for an all-in chat with Josh Greenbaum on his longstanding case for "extreme heterogeneity." And that gap between what vendors dream about (account control) versus what customers really need. And how so-called "customer success" initiatives trip on this, or not. Josh also kicks off the "blogs that matter" theme debut for the show... Yes, you c…

In this April Fools edition - Brian Sommer and I used to criticize vendor ranking and evaluation firms. No longer - there's gold in them thar hills, and we're getting our piece. There's a role for you here too. Join us as we unveil a unique proprietary system to unlock the keys to successful enterprise software projects, powered by an algorithm tha…

This should be a good one, as Adam Mansfield counts down his top tips for cloud vendor negotiation, as we peel back the hype on SaaS software. Time to dig into how to achieve project success with cloud vendors - and the obstacles in the way. Mansfield will field your questions- we'll also poke deserved fun at what drives cloud buyers crazy. Yes, yo…

Jon Reed of http://www.diginomica.com hashes out what he overlooked in the last episode with Brian Sommer deconstructing cloud ERP benefits. Time to hash out what we missed last week. Jon also shares how this stacks up with different models of enterprise transformation. SAP/HR expert joins Jon later in the program to reflect on lessons from a major…

Returning champ Brian Sommer rejoins the Enterprise hits and misses video show to talk cloud ERP project issues, benefits, and share project horror stories. Bring your questions and snarkitude. Note: if you want to see the slides as we talk through them, check the video replay at http://www.youtube.com/jonathanwreed. Yes, you can get Busting the Om…

Mathew Sweezey has some of the most provocative and well-researched views on topics I riff on and critique frequently. What is his message on how marketing needs to change - and how we should be serving customers via outcomes, not (necessarily) "experiences"? Special thanks to Sweezey for stepping up and allowing me to press him into some challengi…

Retail analyst and consultant Jake Knowles of BJSS drops in for an interactive, audience-driven Q/A chat on the retail outlook for 2021. We'll take on retail debates like AI in retail, facial recognition and "employee experience" versus the Amazon approach to retail workers. Jake will share what he's learning from BJSS customers, what we've taken f…

Supply chains have been severely tested - but what have we learned? What does a modern supply chain look like? Is a predictive supply chain viable? No one has pushed into these issues more than SCM expert and outstanding enterprise blogger Lora Cecere. This open discussion with Lora and Jon Reed of http://www.diginomica.com promises to be a classic…

In this audio-only edition of Jon's Enterprise hits and misses video show, Jon Reed of http://www.diginomica.com starts out on a solo flight rant/overview of his methods on B2B content strategy and critique of hyper-personalization. He hits on why this matters for individuals and enterprises. A key issue: marketing and sales need to change, and it'…

In this audio-only version of Jon's Enterprise hits and misses radio show, Jon Reed is joined by champ Brian Sommer and unbridled audience chat - featuring diginomica colleague Den Howlett in dinner prep mode - as we try to get to the bottom of the factory of the future use case. We countdown the factory buzzword hype, talk supply chain disruptions…

In this audio-only version of Jon's Enterprise hits and misses video show, Jon puts Raven Intel's Bonnie Tinder on the hot seat to reveal her data on HR transformations in 2020 - what worked and what didn't. We'll countdown the top HCM project mistakes - and the characteristics of a successful HCM project. As usual, audience questions will carry th…

The audience peppered Jon with questions on this edition of Enterprise hits and misses radio, his last show of the year - as he count down the worst project mistakes and shares the use case methodology he uses on diginomica. SHOW DISRUPTION: about 30 minutes in, Jon is joined by Brian Sommer and then Thomas Wieberneit. These practitioners also shar…

Next up on the Enterprise hits and misses video show, we'll countdown top IoT project misconceptions and project lessons with Mrinal Wadhwa, CTO and Head of Product, Ockam.io. You'll be able to pepper Mrinal with questions as we go, as many of you know he is always bringing new ideas and important takes. (This is the audio replay of the show, you c…

Join our Enterprise hits and misses video show - a free-for-all, participatory chat and countdown with Vijay Vijayasankar. We'll countdown his favorite all time blog posts and we'll mock the worst predictions for 2021. (This is the audio replay of the show, you can see the video replay at youtube.com/jonathanwreed). Yes, you can get Busting the Omn…

Brian Sommer makes his triumphant return to Enterprise hits and misses radio, as we count down overhyped HR tech buzzwords and field audience questions on HR projects and the future of work. Note: you can see the video version of this at youtube.com/jonathanwreed. Yes, you can get Busting the Omnichannel on iTunes.…

Let's hear Nicole's take on successful CX projects - and the buzzwords she hates. In this edition of Enterprise Hits and Misses radio, Jon also unveils a new format he'll use frequently - the whiffs and picks countdown. Plenty of audience questions factor into this one. Note: you can see the video version of this at youtube.com/jonathanwreed. Yes, …

Let's do a Friday free-for-all on skills development, especially the impact of AI and automation. Jon fields all your questions in the hot seat and share highlights of his prior thinking and research. Yes, you can get Busting the Omnichannel on iTunes.De către Jon Reed

In the second installment of Jon's video and podcast reboot, dubbed Enterprise Hits and Misses radio, Jon asks Brian: Why is he hammering ERP vendors for the cloud moves? Is there another path to transformation? Does he see anything out there that inspires? Audience questions keep Jon and Brian on their toes. Note: you can see the video version of …

In Jon's video and podcast reboot, he talks to the man partially responsible. Brent Leary is a trailblazer in enterprise video and a driving force behind CRM Playaz. How does he pull off large scale events? Interactive chats? Let's chat him up... Yes, you can get Busting the Omnichannel on iTunes.De către Jon Reed

In this thirty-minute podcast, Jon and Brian triumph over their last podcast's sound quality and compare notes on the new rules of enterprise software. Brian warns ERP vendors of the pitfalls of squeezing revenue with hardball tactics. Jon shares enterprise weaknesses on integration that could come back to haunt cloud-happy vendors. The guys grill …

During this 15 minute podcast, Jon Reed is rejoined by podcast compadre Brian Sommer to hash out early IT spending data and first reactions to the economic impact of COVID-19. The guys talk about comparisons with past recessions, and how CFOS and CIOs are likely to respond. Fresh IT spending data from TrustRadius is considered, along with industry …

To make up for their traditional on-site podcast, Jon Reed and Brian Sommer dial in from their respective batcaves after the event to break down a milestone event for cloud ERP vendor Acumatica. Brian shares the motivations behind his popular post, "Acumatica Summit 2020 - with great growth comes great responsibility." The guys talk about the peril…

The vexing problem of IoT security is slowing IoT adoption and creating waves of sensational headlines, from insecure smart homes to industrial IoT concerns. Mrinal Wadhwa and his team at Ockam has an ambitious plan to address this, but how? Via open source for one. As a follow up to last year's dignomica podcast with Ockam and Den Howlett, this ne…

Continuing with their NRF 2020 on-site retail review, Jake Knowles of BJSS and Jon Reed of diginomica.com share their show highs and lows. They also talk about some retail upstarts to watch - and how some of the less glamorous innovations in logistical areas like last-mile delivery could prove crucial as retailers try to differentiate against Amazo…

Live from NRF 2020, Jake Knowles of BJSS makes his debut on Jon's diginomica podcast with part one of their review of NRF's "Big Show." The guys hit on the big questions of the show, including retailers' determination make their storefronts a competitive edge again. They react to some key retail stats from Salesforce, Adobe and others on the surge …

Picking up after their podcast on the future of identity, Jon gets into blockchain with noted enterprise blockchain critic Steve Wilson. Live from Constellation Connected Enterprise 2019, Jon and Steve talk about the peak of blockchain hype in 2016, and how his views have evolved since his notorious 2016 post, Blockchain: almost everything you read…