The Kim Turner podcast

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Quenton Mullins was the 9-1-1 first responder working an active shooter event in 2020. We are going to listen to the audio and watch the video regarding this event and have a discussion. It is great to talk with someone about situations like this from a 9-1-1 perspective. We also have Sean Morse who is a Fire Dispatch Supervisor for San Diego Fire who will be talking to us about career opportunities in his AMAZING city. San Diego Fire Links: Dispatcher 1: https://www.governmentjobs.com/careers/sandiego/jobs/2623467/dispatcher-i?keywords=&page=2&pagetype=jobOpportunitiesJobs Dispatcher 2: https://www.governmentjobs.com/careers/sandiego/jobs/2696100/dispatcher-ii?keywords=&page=2&pagetype=jobOpportunitiesJobs Fire Dispatch: https://www.governmentjobs.com/careers/sandiego/jobs/3512370/fire-dispatcher?keywords=&page=3&pagetype=jobOpportunitiesJobs…

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Balancing Individual Accountability and Organizational Responsibility in Leadership 27:10

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Ever wondered how law enforcement leaders balance the scales of individual accountability and organizational responsibility? Today we discuss the intricacies of leadership under the microscope of public scrutiny, the precarious nature of decision-making in today’s climate, and the evolving responsibilities that come with leadership. We also have Deidre Geddis from Yuba City PD, sharing the details of their dispatch center and some exciting opportunities for new hires. If you are interested in working for Yuba City, click the links below: https://www.governmentjobs.com/careers/yubacity/jobs/4303841/public-safety-dispatcher-ii-lateral-hiring-incentive-available?pagetype=jobOpportunitiesJobs https://www.governmentjobs.com/careers/yubacity/jobs/4484928/public-safety-dispatcher-ii-entry-level?pagetype=jobOpportunitiesJobs…

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Duty, Loss, and Resilience: A 9-1-1 Dispatcher's Story with Keith Thornton 51:31

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The Kim Turner Podcast presents a powerful and moving episode featuring Keith Thornton, the 9-1-1 dispatcher on duty during the tragic incident involving Officer Ella French. In this gripping conversation, Keith shares his first-hand account of that fateful night and offers profound insights into the challenges faced by first responders. This episode provides a rare and intimate look into the high-stress world of emergency dispatchers and highlights their critical role in supporting our law enforcement officers. 📱 Listen now to hear: Keith's raw, emotional recounting of the call The far-reaching impact of the incident on dispatchers and police officers A heartfelt tribute to Officer Ella French's memory and service Important discussion on mental health support for first responders This episode is more than just a podcast - it's a testament to the bravery and dedication of those who serve our communities every day. Available now on all major podcast platforms. Don't miss this important conversation.…

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Special Guest: Congresswoman Norma Torres 36:28

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MY UPCOMING TRAINING AND EVENTS: https://kimturner.arlo.co/w/upcoming/page-3/ *Courses are exclusive and restricted access for public safety, only.* We start this episode by breaking down a call from two sisters inside of a home that is being broken into. They call 9-1-1 while hiding in the bathroom. How would you handle this call? Let's listen to the call together and have a discussion. This week, I have the privilege of hosting Congresswoman Norma Torres. We dive deep into H.R.6319, the "9-1-1 Saves Act" , which aims to federally recognize dispatchers as a protective service occupation and provide grant opportunities to 9-1-1 centers nationwide . To learn more about this crucial act and how you can make a difference, watch the full episode on my YouTube channel (@KimTurnerLLC). The contact information to help with this act is below: Marysol.Ibarra@mail.house.gov Marysol Ibarra Communications Director U.S. Congresswoman Norma J. Torres (CA-35) 2227 Rayburn HOB | Washington, D.C. 20515 We also have Rob Verdone joining us during our recruiting segment of this week's episode. He come's to us today from the Southeastern Massachusetts Regional 9-1-1 center to talk about job opportunities. TO APPLY: https://www.semrecc.gov/ #KimTurnerPodcast #NormaTorres #911SavesAct #HR6319 #911FirstResponders #DispatchersAreHeroes #SupportOurDispatchers #KTLLC…

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When A Murderer Calls 9-1-1 | Alex Murdaugh 20:05

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UPCOMING TRAINING: https://kimturner.arlo.co/w/upcoming/page-3/ The Murdaugh family was a prominent family in South Carolina and Maggie Murdaugh and her son Paul were found murdered. This is a tragic story. Let's listen to the 9-1-1 call from the murderer himself. Pomona PD Job Links: https://www.governmentjobs.com/careers/pomona/jobs/newprint/4484790 https://www.pomonaca.gov/government/departments/police-department/join-pomona-pd…

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Kidnapped Woman Calls 9-1-1 7:11

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A kidnapped woman calls 9-1-1 and can't really talk... The dispatcher catches onto this and begins a series of questions. Let's break this call down! MY UPCOMING TRAINING: https://kimturner.arlo.co/w/upcoming/page-3/

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Happy National Public Safety Telecommunicators Week to all the 9-1-1 Heroes 7:37

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I wanted to bring you an extra episode this week to say thank you to all you 9-1-1 First Responders. Thank you for all the work that you do day in and day out. San Mateo PD Openings: https://www.cityofsanmateo.org/653/Join-Our-Team

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9-1-1 First Responder: Your Role in the Rise of School Violence 42:39

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MY UPCOMING COURSES: https://kimturner.arlo.co/w/upcoming/page-3/ SCHOOL VIOLENCE TRAINING: https://kimturner.arlo.co/w/courses/30-school-violence/315 **Courses are exclusive and restricted access for public safety, only.** San Jose Police Department Job Opening: https://www.governmentjobs.com/careers/sanjoseca/jobs/newprint/4406330 School violence is on the rise and it is an international problem. Why should 9-1-1 first responders know about school violence? What is our role in the rise of school violence? On this episode we are joined by Anthony Alvo. Anthony Alvo brings his experience as a Marine Corps combat veteran, police officer, and public safety dispatcher to a career in education and training in the law enforcement industry. Since 2009, Anthony has been a Peace Officer Standards and Training (POST) Basic Dispatch Academy instructor at Rio Hondo Community College in Whittier, CA., where he teaches numerous learning domains and advanced dispatch training including, “Public Safety Dispatcher’s Role in Mass Casualty and Fatality Incidents” and “Dispatcher’s Response to School-Based Incidents.” We are also joined by Tonia Riles from the San Jose Police Department and she shares with us some career opportunities her department currently has.…

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Dispatchers and Post-Traumatic Stress 34:24

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Post-Traumatic Stress is a HUGE topic and today we talk about just that. What stresses you out? Is it overtime? Work-life balance? Stressful calls? Let's have a conversation about this specifically in the context of public safety. Michelle Lilly is a subject matter expert and joins us today on the podcast. Her research interests focus on cognitive and emotional processes that predict PTSD in two populations: survivors of interpersonal trauma and 9-1-1 telecommunicators.…

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Dispatcher Charged with Involuntary Manslaughter - Dispatch Priming 26:02

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What is priming? How do our conscious or unconscious biases contribute to priming? We are human, we all make mistakes, but we need to take a close look at this and be aware of these things. Today's guest is Corporal Ken Hardesty with the Davis Police Department. He joins us today to talk about this topic. MY WEBSITE: https://thekimturner.com/…

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9-1-1 Recruiting Is an INTERNATIONAL Problem 26:58

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Today we are going to talk about a pain point that is in most 9-1-1 centers across the globe, retention and recruitment. Many centers know they are short, but they don't know where to start. I want to give you a blueprint regarding how to become successful in recruiting. https://thekimturner.com/

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Dispatcher Breaks Down Active Shooter Call 22:05

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MY WEBSITE: https://thekimturner.com/ This is not to criticize our peers, this is for us to learn and to ultimately become better at what we do. Today we break down dispatch calls throughout an active shooter event at Perry High School in Perry, Iowa. We also interview my good friend Mandi Runnells. Mandi started in records and warrants when she was 18 years old. She eventually became a dispatcher, a CTO, supervisor, then manager.…

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Welcome to the Kim Turner Podcast! 1:20

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