Operational metrics - with Andrew Purcell, Always Bright Group

5THWAVE - The Business of Coffee and Hospitality

Content provided by Hannah Heath and World Coffee Portal. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Hannah Heath and World Coffee Portal or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

11M ago 21:10

MP3•Pagina episodului

In today's episode, we continue exploring the metrics and KPIs successful hospitality operators use to achieve outstanding results.

Last week we heard from Colin Harmon of Dublin’s 3fe about the indicators he employs to maximise the performance of his coffee business. Next up, we speak with Andrew Purcell, Director of Always Bright Group and former Head of Operations for Central London at Soho House.

In this conversation Andrew shares the simple but effective framework he uses to deliver operational excellence and a consistent and first-rate customer experience.

Credits music: "Jack is Back" by Sonia Leigh in association with The Coffee Music Project and SEB Collective

Subscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

150 episoade