The Greatest Shift: From Bots to Genuine Service

eCommerce Allstars

Customer service is often the most crucial area to implement a solid system, especially as your company grows and the volume of inquiries, returns, and challenges skyrockets. 📈💬

Templated responses, SOPs, and step-by-step guides become essential.

But here’s where many get it wrong: relying solely on cheaper labor or bots, focusing on efficiency at the expense of personal touch. 🚫🤖

This approach misses the mark by not putting people first, breaking the system that should be enhancing customer experience.

Now, imagine breaking down the silos between sales, marketing, and customer service. 🔄💼 Picture the value a single positive, personal interaction can add—boosting AOV, LTV, and even conversion rates. 📈

My friend Ed did just that by ditching chatbots in favor of live chat, and the results were immediate: sales surged, and customer satisfaction soared. 🚀

It’s not just about tech-driven personalization; it’s about real, human connections. I challenge you to test this approach for a week. You might just see a lift in performance that proves it’s worth the investment. 💪

Drop a comment if your going to give it a test, then let's compare notes 👇