Artwork

Content provided by Ken Lucci & James Blain, Ken Lucci, and James Blain. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ken Lucci & James Blain, Ken Lucci, and James Blain or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Player FM - Aplicație Podcast
Treceți offline cu aplicația Player FM !

The Customer Experience: From the First Phone Call to the Final Thank You, with Bruce Heinrich

48:50
 
Distribuie
 

Manage episode 454939207 series 3614002
Content provided by Ken Lucci & James Blain, Ken Lucci, and James Blain. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ken Lucci & James Blain, Ken Lucci, and James Blain or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Send us a text

Discover the secrets behind delivering an exceptional customer experience in the luxury transportation industry. In this episode, Ken and James welcome back Bruce Heinrich, Founder and CEO of LEADER Worldwide Chauffeur Services and PAX Training to explore the process from the first phone call to the final thank you, ensuring every interaction turns into a memorable journey for clients.

  • Importance of avoiding sensory violations, such as excessive noise and strong odors, to create a pleasant passenger environment.
  • The critical role of building rapport and trust during initial client interactions, moving beyond just quoting prices.
  • How quality service and attention to detail can increase tips and secure client loyalty.
  • Significance of personalized service experiences and proactive follow-up actions to differentiate from competitors.
  • Utilizing data-driven evaluations over assumptions to make informed operational decisions and maintain high service standards.

Connect with Bruce on LinkedIn: https://www.linkedin.com/in/bruceheinrich/
Visit LEADER Worldwide's website: https://www.leaderlimo.com/reservation/

Connect with Kenneth Lucci, Principle Analyst at Driving Transactions:
https://www.drivingtransactions.com/
Connect with James Blain, President at PAX Training:
https://paxtraining.com/

  continue reading

19 episoade

Artwork
iconDistribuie
 
Manage episode 454939207 series 3614002
Content provided by Ken Lucci & James Blain, Ken Lucci, and James Blain. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ken Lucci & James Blain, Ken Lucci, and James Blain or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Send us a text

Discover the secrets behind delivering an exceptional customer experience in the luxury transportation industry. In this episode, Ken and James welcome back Bruce Heinrich, Founder and CEO of LEADER Worldwide Chauffeur Services and PAX Training to explore the process from the first phone call to the final thank you, ensuring every interaction turns into a memorable journey for clients.

  • Importance of avoiding sensory violations, such as excessive noise and strong odors, to create a pleasant passenger environment.
  • The critical role of building rapport and trust during initial client interactions, moving beyond just quoting prices.
  • How quality service and attention to detail can increase tips and secure client loyalty.
  • Significance of personalized service experiences and proactive follow-up actions to differentiate from competitors.
  • Utilizing data-driven evaluations over assumptions to make informed operational decisions and maintain high service standards.

Connect with Bruce on LinkedIn: https://www.linkedin.com/in/bruceheinrich/
Visit LEADER Worldwide's website: https://www.leaderlimo.com/reservation/

Connect with Kenneth Lucci, Principle Analyst at Driving Transactions:
https://www.drivingtransactions.com/
Connect with James Blain, President at PAX Training:
https://paxtraining.com/

  continue reading

19 episoade

Toate episoadele

×
 
Loading …

Bun venit la Player FM!

Player FM scanează web-ul pentru podcast-uri de înaltă calitate pentru a vă putea bucura acum. Este cea mai bună aplicație pentru podcast și funcționează pe Android, iPhone și pe web. Înscrieți-vă pentru a sincroniza abonamentele pe toate dispozitivele.

 

Ghid rapid de referință

Listen to this show while you explore
Play