Jay Rayner hosts a culinary panel show packed full of tasty titbits that might change the way we think about food, cooking and eating. An expert panel answers audience questions.
…
continue reading
Content provided by www.keystotheshop.com and Chris Deferio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by www.keystotheshop.com and Chris Deferio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
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Investigating every aspect of the food we eat
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Gravy shares stories of the changing American South through the foods we eat. Gravy showcases a South that is constantly evolving, accommodating new immigrants, adopting new traditions, and lovingly maintaining old ones. It uses food as a means to explore all of that, to dig into lesser-known corners of the region, complicate stereotypes, document new dynamics, and give voice to the unsung folk who grow, cook, and serve our daily meals.
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We take America's Test Kitchen's inquisitive and relentless approach to telling unexpected, funny, and thought-provoking narratives about food and drink. This is not a recipe show. And this is not a show about celebrity chefs or what they like to eat. Proof plunges into history, culture, science, and the psyche to uncover the hidden backstories that feed your food-obsessed brain. A production of America's Test Kitchen.
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Food with a side of science and history. Every other week, co-hosts Cynthia Graber and Nicola Twilley serve up a brand new episode exploring the hidden history and surprising science behind a different food- or farming-related topic, from aquaculture to ancient feasts, from cutlery to chile peppers, and from microbes to Malbec. We interview experts, visit labs, fields, and archaeological digs, and generally have lots of fun while discovering new ways to think about and understand the world t ...
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480: Focus on What Your Customers Love
Manage episode 424337451 series 1333802
Content provided by www.keystotheshop.com and Chris Deferio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by www.keystotheshop.com and Chris Deferio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Your customers count on you to create a wonderful cafe experience everyday. That is the implied or explicit promise of our marketing and what most of us aspire to deliver. The way we get there is by paying close attention to what our customers love and fortifying those element of the business through focused resourcing and training and improving as we go.
What are some of the most important areas to focus on that will truly communicate to your customers that you take their patronage seriously and that we are here to serve?
Today we are going to cover the main things customers love, why they are important, how to create a culture that maintains them, and what you can expect as a result.
We cover:
- Preemptive service
- Thoughtful variety
- Empathy
- Attention to detail
- Cleanliness
- Consistency
- Follow through and acknowledgement
Related Episodes:
- 098 : Loving the Closing Shift : Problems, solutions, and philosophy on work
- 424: Developing Menu and Hospitality Guides
- 282 : How to Listen to your Customers
- 433: Winning Staff and Customer Loyalty
- 340 : Encore Episode of “10 Reasons to Love the Customer”!
- Blog: The Customer of Tomorrow
Thank you to our amazing sponsors!
Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee
The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com
880 episoade
Distribuie
Manage episode 424337451 series 1333802
Content provided by www.keystotheshop.com and Chris Deferio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by www.keystotheshop.com and Chris Deferio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Your customers count on you to create a wonderful cafe experience everyday. That is the implied or explicit promise of our marketing and what most of us aspire to deliver. The way we get there is by paying close attention to what our customers love and fortifying those element of the business through focused resourcing and training and improving as we go.
What are some of the most important areas to focus on that will truly communicate to your customers that you take their patronage seriously and that we are here to serve?
Today we are going to cover the main things customers love, why they are important, how to create a culture that maintains them, and what you can expect as a result.
We cover:
- Preemptive service
- Thoughtful variety
- Empathy
- Attention to detail
- Cleanliness
- Consistency
- Follow through and acknowledgement
Related Episodes:
- 098 : Loving the Closing Shift : Problems, solutions, and philosophy on work
- 424: Developing Menu and Hospitality Guides
- 282 : How to Listen to your Customers
- 433: Winning Staff and Customer Loyalty
- 340 : Encore Episode of “10 Reasons to Love the Customer”!
- Blog: The Customer of Tomorrow
Thank you to our amazing sponsors!
Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee
The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com
880 episoade
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Similar cu Keys To The Shop : Equipping Coffee Shop Leaders
Jay Rayner hosts a culinary panel show packed full of tasty titbits that might change the way we think about food, cooking and eating. An expert panel answers audience questions.
…
continue reading
Investigating every aspect of the food we eat
…
continue reading
A last-minute party with no menu inspiration. A kitchen with no space. A toddler who will only eat buttered pasta. Name your dinner emergency—Bon Appétit is here to help. Dinner SOS is the podcast where we answer desperate home cooks' cries for help. In every episode, food director Chris Morocco and a rotating cast of cooking experts tackle a highly specific conundrum and present two solutions. The caller will pick one, cook through it, and let us know if we successfully helped rescue dinner ...
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Gravy shares stories of the changing American South through the foods we eat. Gravy showcases a South that is constantly evolving, accommodating new immigrants, adopting new traditions, and lovingly maintaining old ones. It uses food as a means to explore all of that, to dig into lesser-known corners of the region, complicate stereotypes, document new dynamics, and give voice to the unsung folk who grow, cook, and serve our daily meals.
…
continue reading
We take America's Test Kitchen's inquisitive and relentless approach to telling unexpected, funny, and thought-provoking narratives about food and drink. This is not a recipe show. And this is not a show about celebrity chefs or what they like to eat. Proof plunges into history, culture, science, and the psyche to uncover the hidden backstories that feed your food-obsessed brain. A production of America's Test Kitchen.
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
Sleep and Relax ASMR is a weekly podcast that creates audio experiences designed to help people sleep and relax. The show uses various ASMR triggers including whispers, gentle speaking, relaxing background noise, and general ambiance to help people unwind and relax from their busy lives. Our goal is to create the best ASMR content possible. Whether you enjoy the sound of soothing waves, snow crunching on a mountain, a soft spoken ramble, or whispered storytelling, Sleep and Relax ASMR has yo ...
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
Food with a side of science and history. Every other week, co-hosts Cynthia Graber and Nicola Twilley serve up a brand new episode exploring the hidden history and surprising science behind a different food- or farming-related topic, from aquaculture to ancient feasts, from cutlery to chile peppers, and from microbes to Malbec. We interview experts, visit labs, fields, and archaeological digs, and generally have lots of fun while discovering new ways to think about and understand the world t ...
…
continue reading
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