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Episode 113: The Digital Front Door: Optimizing Online Presence for Patient Growth

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Content provided by Jill Arena. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jill Arena or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

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Today, we're diving into a topic that’s transforming the way healthcare practices grow and thrive: the digital front door. In a world where convenience and technology reign supreme, staying ahead of the curve isn’t just about embracing change; it’s about survival. Patients today expect seamless, efficient interactions with their healthcare providers, and the costs of not keeping up with these expectations can be enormous—financially, reputationally, and even in terms of team morale.

Let’s start by exploring the costs of falling behind. Imagine this: a patient tries to book an appointment with your clinic. They navigate a clunky website, struggle to find the right contact information, and after 15 minutes of frustration, they give up and move on to another provider who offers online scheduling. You’ve just lost a potential patient before they even stepped through the door. These kinds of inefficiencies add up, and over time, they can erode your practice’s bottom line.

But it’s not just about money. Practices that rely on outdated processes often experience a cascade of negative consequences. Staff members become overwhelmed, trying to compensate for inefficient systems with manual workarounds. Morale dips, turnover increases, and the overall patient experience suffers. A disorganized practice leads to longer wait times, missed follow-ups, and dissatisfied patients who are quick to share their negative experiences online.
Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here:
https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at
https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven
https://www.communicationtwentyfourseven.com/

  continue reading

115 episoade

Artwork
iconDistribuie
 
Manage episode 462281997 series 3416678
Content provided by Jill Arena. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jill Arena or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Send us a text

Today, we're diving into a topic that’s transforming the way healthcare practices grow and thrive: the digital front door. In a world where convenience and technology reign supreme, staying ahead of the curve isn’t just about embracing change; it’s about survival. Patients today expect seamless, efficient interactions with their healthcare providers, and the costs of not keeping up with these expectations can be enormous—financially, reputationally, and even in terms of team morale.

Let’s start by exploring the costs of falling behind. Imagine this: a patient tries to book an appointment with your clinic. They navigate a clunky website, struggle to find the right contact information, and after 15 minutes of frustration, they give up and move on to another provider who offers online scheduling. You’ve just lost a potential patient before they even stepped through the door. These kinds of inefficiencies add up, and over time, they can erode your practice’s bottom line.

But it’s not just about money. Practices that rely on outdated processes often experience a cascade of negative consequences. Staff members become overwhelmed, trying to compensate for inefficient systems with manual workarounds. Morale dips, turnover increases, and the overall patient experience suffers. A disorganized practice leads to longer wait times, missed follow-ups, and dissatisfied patients who are quick to share their negative experiences online.
Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here:
https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at
https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven
https://www.communicationtwentyfourseven.com/

  continue reading

115 episoade

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