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#45 - Customer Salience: How Insight Achieves a Seat at Many Tables
Manage episode 376829081 series 3377566
Content provided by FlexMR. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by FlexMR or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
It’s a challenging time for the insight industry. But after successive Bellwether reports highlighting a downward trend in spend, new research from the IPA and stagnating customer service standards – the need for sound decision-making has never been greater.
In this episode, Danny Russell explains why aiming for a seat at the boardroom table might be a mistake, and how building a culture of customer salience – in which research has a seat at many tables – offers a greater opportunity to have tangible, operational impact.
To find out more about Customer Salience and the 4C model, sign up to the upcoming AURA decision making masterclasses in Manchester and London later this year. Or visit the FlexMR resource centre to grab a copy of the online toolkit.
---
Presented by: Chris Martin, CMO @ FlexMR
Featuring: Danny Russell, Non-Exec Director & Strategic Advisor
For more info on FlexMR, visit www.flexmr.net
Or connect via LinkedIn / Twitter / Facebook
61 episoade
Distribuie
Manage episode 376829081 series 3377566
Content provided by FlexMR. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by FlexMR or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
It’s a challenging time for the insight industry. But after successive Bellwether reports highlighting a downward trend in spend, new research from the IPA and stagnating customer service standards – the need for sound decision-making has never been greater.
In this episode, Danny Russell explains why aiming for a seat at the boardroom table might be a mistake, and how building a culture of customer salience – in which research has a seat at many tables – offers a greater opportunity to have tangible, operational impact.
To find out more about Customer Salience and the 4C model, sign up to the upcoming AURA decision making masterclasses in Manchester and London later this year. Or visit the FlexMR resource centre to grab a copy of the online toolkit.
---
Presented by: Chris Martin, CMO @ FlexMR
Featuring: Danny Russell, Non-Exec Director & Strategic Advisor
For more info on FlexMR, visit www.flexmr.net
Or connect via LinkedIn / Twitter / Facebook
61 episoade
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Similar cu MRX Lab
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continue reading
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