EP 126: Virtual Receptionists and Digital Customer Service with Rita Zamora and Rebecca Herring

Nobody Told Me That! A Dental Podcast with Teresa Duncan

Don't forget to check out the video episode on YouTube!

In this episode of "Nobody Told Me That!" we explore how modern solutions like virtual assistants are transforming dental practices. Joined by industry experts Rita Zamora and Rebecca Herring, expect thought-provoking insights on the rise of virtual front desk teams and how they're revolutionizing patient interactions. From chatbots charming Gen Z to full virtual admin teams, we discussed the tech-savvy solutions reshaping the dental experience. Rebecca shares her tale of triumph with off-site admin teams, boosting efficiency and patient satisfaction. And don't miss Rita’s observations from a high-end salon's virtual reception team - could it be the blueprint for your practice's next big move? Pro tip: Personalized touchpoints like follow-up calls are still king, even in a digital world. So, if you’re considering a virtual workforce, tune in to rethink and refresh your approach to exceptional dental care.

Connect with Rita Zamora: Website | Connect90

Connect with Rebecca Herring: Transformational Dental Coaching

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Don’t forget to check out my other podcast Chew on This - A Dental Podcast!

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