EN - Case Study: 211 & A.I. │ Judy Shum & Dave Montague

PhiLab Podcast

This week, we talk about the implications of implementing Artificial Intelligence (AI) at 211.

My guests are…

• Judy Shum – National Director, 211 and Community Partnerships at United Way/ Centraide Canada
• Dave Montague - Director, Information Resources and Technology Findhelp Information Services/211 Central

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FOR MORE INFORMATION:

• 211:
  • Website
• Judy Shum:
  • LinkedIn
• Dave Montague:
  • LinkedIn
• PhiLab Project & Special Edition
  • Emergency Response Partnerships: The Critical Role Played by 211 Organizations in Canada During the COVID-19 Pandemic
  • July 2023: Philanthropy and AI
• Articles & Blog Posts:
  • 211 Teams playing critical role during COVID-19 Pandemic
  • Research Team explores the role of United Way and 211 organizations in Emergency Management
  • 211 Rises to the Challenge: A COVID-19 Success Story
• Technological Definitions:
  • Artificial Intelligence
  • Natural Language Processing (NLP)
• Proposed by our Guests:
  • Gartner Hype Cycle
  • What's the Future of Settlement Work? No, This is Not the End of the Settlement Profession – But AI May be a Big Part of its Future
  • COMMUNITY-DRIVEN PHILANTHROPY
  • Challenges and Strategies for Building Community-Driven Philanthropy

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PHILAB

• Site Web
• LinkedIn
• Instagram
• Facebook
• Academia

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PRODUCTION TEAM

• Katherine Mac Donald – Head of production
• Léonie Poulin – Co-Producer, Researcher & Editor
• Joey Mac Intosh – Co-Producer & Host

Suggestions, comments, questions?

Let us know what you think at [e-mail] !