What do patients really value when choosing a health professional: NAB Health Insights Special Report Part 3

PodMD

In this episode of PodMD, NAB's Head of Behavioural & Industry Economics Dean Pearson is here to discuss the third part of the NAB Health special report.

To find out how healthy Australians are, NAB launched a three-part special report studying all aspects of Australians health and wellbeing. The research provides actionable data, providing tangible insights to help inform practice owners, as they balance the expectations of their patients now, and in the future.

In part 1 NAB asked a large representative sample of health patients across the country to tell them about their experiences with the health system, exploring issues such as wait times, access, affordability, and overall satisfaction with health professionals and the system. Part 2 explored how Australians viewed their own health, including their preventative behaviours and attitudes.

In part 3 NAB has explored some of the most important factors for health patients when searching for a health professional. The report also investigates whether patients' perceptions over some key issues (including access to bulk billing, cost of health services, usage of telehealth, e-health, and data sharing) have changed over the past year.