Best Business Podcast (Gold), British Podcast Awards 2023 How do you build a fully electric motorcycle with no compromises on performance? How can we truly experience what the virtual world feels like? What does it take to design the first commercially available flying car? And how do you build a lightsaber? These are some of the questions this podcast answers as we share the moments where digital transforms physical, and meet the brilliant minds behind some of the most innovative products a ...
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Process, People, and Purpose: Operations the Chick-fil-A Way
Manage episode 518877492 series 2509736
Content provided by IISE, Institute of Industrial, and Systems Engineers. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by IISE, Institute of Industrial, and Systems Engineers or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Process, People, and Purpose: Operations the Chick-fil-A Way
Behind every lightning-fast drive-thru order at Chick-fil-A is a carefully designed system supported by real people who care — and continuous improvement that never stops. In this episode of Problem Solved, Elizabeth Grimes talks with Sam Hartman, multi-location Owner/Operator, and Matt Riley, VP of Enterprise Solutions, to uncover how Chick-fil-A balances efficiency with genuine hospitality.
They discuss:
- Why the right people + thoughtful training matter more than any process
- How simple operational tweaks — even moving the cups — can save seconds that scale to hours
- Why “my pleasure” is more than a catchphrase — it’s a cultural mindset
- How Chick-fil-A uses data, observation, and feedback loops to refine systems every day
- What leaders can learn about feedback culture, hands-on leadership, and developing talent
This conversation reveals what truly drives Chick-fil-A’s reputation: not just speed, but purpose, consistency, and care.
Learn more about The Institute of Industrial and Systems Engineers (IISE)
Problem Solved on LinkedIn
Problem Solved on YouTube
Problem Solved on Instagram
Problem Solved on TikTok
Problem Solved Executive Producer: Elizabeth Grimes
Interested in contributing to the podcast or sponsoring an episode? Email [email protected]
240 episoade
Distribuie
Manage episode 518877492 series 2509736
Content provided by IISE, Institute of Industrial, and Systems Engineers. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by IISE, Institute of Industrial, and Systems Engineers or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.
Process, People, and Purpose: Operations the Chick-fil-A Way
Behind every lightning-fast drive-thru order at Chick-fil-A is a carefully designed system supported by real people who care — and continuous improvement that never stops. In this episode of Problem Solved, Elizabeth Grimes talks with Sam Hartman, multi-location Owner/Operator, and Matt Riley, VP of Enterprise Solutions, to uncover how Chick-fil-A balances efficiency with genuine hospitality.
They discuss:
- Why the right people + thoughtful training matter more than any process
- How simple operational tweaks — even moving the cups — can save seconds that scale to hours
- Why “my pleasure” is more than a catchphrase — it’s a cultural mindset
- How Chick-fil-A uses data, observation, and feedback loops to refine systems every day
- What leaders can learn about feedback culture, hands-on leadership, and developing talent
This conversation reveals what truly drives Chick-fil-A’s reputation: not just speed, but purpose, consistency, and care.
Learn more about The Institute of Industrial and Systems Engineers (IISE)
Problem Solved on LinkedIn
Problem Solved on YouTube
Problem Solved on Instagram
Problem Solved on TikTok
Problem Solved Executive Producer: Elizabeth Grimes
Interested in contributing to the podcast or sponsoring an episode? Email [email protected]
240 episoade
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Similar cu Problem Solved: The IISE Podcast
Best Business Podcast (Gold), British Podcast Awards 2023 How do you build a fully electric motorcycle with no compromises on performance? How can we truly experience what the virtual world feels like? What does it take to design the first commercially available flying car? And how do you build a lightsaber? These are some of the questions this podcast answers as we share the moments where digital transforms physical, and meet the brilliant minds behind some of the most innovative products a ...
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continue reading
The show that helps you maximize your wealth by turning complex financial situations into actionable advice. On Your Money. Your Mission., we answer the questions you’ve been asking about -- financial planning, investing, retirement and everything in between. Whether you’re navigating the complexities of the market or looking for the best ways to save or spend your money, tune in to hear from experienced financial advisors with JFG. Walk away from each episode with savvy tips and financial t ...
…
continue reading
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…
continue reading
The Knowledge at Wharton Network Acast feed serves as a curated showcase highlighting the best content from our podcast collection. Each week, we feature one standout episode from each show in the Wharton Podcast Network, giving listeners a comprehensive sample of our diverse business and academic content. This rotating selection allows audiences to discover new shows within our network while experiencing the depth and variety of Wharton's thought leadership across different topics and forma ...
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continue reading
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