Are you killing your business with bad customer service? An interview with Kelly Henry

Questioning Authority: Q&A with Leading Authorities for Entrepreneurial Excellence

What if mastering customer service could revolutionize your business? Join us as we welcome Kelly Henry, a former chiropractor who made a bold transition into the world of business consulting. Kelly's journey from managing thriving chiropractic clinics to becoming a renowned expert in customer service and business coaching is nothing short of inspiring. Fueled by a passion to mentor and a desire to leave the chiropractic field at its peak, Kelly shares the universal business principles that transcend industries and the common challenges healthcare professionals face in balancing clinical excellence with business savvy.
Kelly's insights extend far beyond standard business advice. Learn how treating your employees as VIPs, a philosophy championed by Richard Branson, can naturally lead to superior client care. Discover practical tips like crafting a customer service mission statement and the profound impact of empathy and small gestures on client interactions. Celebrate your achievements while setting new goals, and find out how efficient business practices can help you save time and reduce stress, promoting a healthier work-life balance. Tune in for personal anecdotes and actionable advice that will help you achieve fulfillment both professionally and personally.
If you want to connect with Kelly go to drkellyhenry.com and if you want to buy his book heres the link: https://www.amazon.com/Define-Deliver-Exceptional-Customer-Service/dp/1954024002/ref=mp_s_a_1_1?crid=NGUXHFB9A5R2&keywords=dr.+kelly+henry+-+define+and+deliver+exceptional+customer+service&qid=1707178362&sprefix=%2Caps%2C95&sr=8-1
Takeaways

• Providing exceptional customer service is crucial for business success in any industry.
• Treating employees well and creating a positive work environment is essential for delivering exceptional customer service.
• Simplifying business practices can lead to increased revenue and more free time for personal life.
• Success is defined by setting and striving towards goals, rather than comparing oneself to others.
• The Profit Acceleration Software can help businesses identify areas for improvement and increase their revenue.

Chapters
00:00 Introduction and Background
03:12 Transition from Chiropractic to Consulting
05:58 The Importance of Business Acumen
08:59 The Power of Exceptional Customer Service
11:36 Providing Better Outcomes through Customer Service
14:41 The Ripple Effect of Exceptional Customer Service
24:00 Redefining Success and Work-Life Balance
28:42 Simplifying Business Practices for Success
30:41 Using the Profit Acceleration Software to Increase Revenue
31:39 Conclusion and Final Thoughts

Capitole

1. Are you killing your business with bad customer service? An interview with Kelly Henry (00:00:00)

2. Business Consulting and Customer Service (00:00:02)

3. Customer Service and Success (00:13:03)

4. Achieving Success Through Work-Life Balance (00:22:24)