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Roadmap para os Serviços
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A coordenadora do MBA em Lean Services, Christiane Tscharf, apresenta-nos neste Podcast o roadmap para a implementação Lean nos Serviços, seja estes do Sector Terciário ou de Suporte, onde a intangibilidade dos processos, desperdícios e mensuração de valor é mais complexo.
https://www.cltservices.net/formacao/mbas/lean-services
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