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Talkdesk & Cleverly Co-Founder: Cristina Fonseca - Product obsessed, 5-min rule & not being distracted by competition

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Content provided by Adam O'Donnell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adam O'Donnell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Cristina Fonseca, our very own VP of Product, knows a thing or two about being a founder. She has set up two companies specializing in CX: Talkdesk, back in 2011 (right after college!), which went on to raise over 250M USD; and Cleverly in 2017, now acquired by Zendesk.

In this one-to-one with Adam, she shares her experience:

  • Build trust. Stay present and proactively communicate with your customers.

  • Be aware of the market. If there is more than one company offering the same product, that means the demand is there.

  • Share your knowledge. Make sure your team is aware of what the goal and product are, and use disagreements as an opportunity to reach compromises.
  continue reading

98 episoade

Artwork
iconDistribuie
 
Manage episode 355472952 series 2783841
Content provided by Adam O'Donnell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adam O'Donnell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Cristina Fonseca, our very own VP of Product, knows a thing or two about being a founder. She has set up two companies specializing in CX: Talkdesk, back in 2011 (right after college!), which went on to raise over 250M USD; and Cleverly in 2017, now acquired by Zendesk.

In this one-to-one with Adam, she shares her experience:

  • Build trust. Stay present and proactively communicate with your customers.

  • Be aware of the market. If there is more than one company offering the same product, that means the demand is there.

  • Share your knowledge. Make sure your team is aware of what the goal and product are, and use disagreements as an opportunity to reach compromises.
  continue reading

98 episoade

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