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Customer Service Will Make Your Business Thrive
Manage episode 365907000 series 3461758
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Any idiot can make money today. That's how businesses are nowadays and have been in the past years. But when the tide changes, not all of them will survive. Only the ones which offer good attention to customers are gonna last.
A bad experience at Bob's wedding venue is the kickstart for us to speak about customer service. They refused to extend a discount for Bob and his loved ones. Besides, they didn't offer other alternatives to improve the overall experience.
We understand that companies have processes, best practices, and SOPs. Sometimes you can't give discounts. And that's OK. Still, you have to provide amazing customer service to those who have decided to spend their hard-earned money on your product or service.
People buy from people they like. And if they don't like you, they will go to the competition. So keep that in mind when training your employees about the importance of human touch, connection, and empathy with the people they're trying to help.
Apart from discussing customer service, we talk about outlandish guarantees, the role artificial intelligence will play in the future of business, and why you must show customers that they are not just a transaction for you.
"Especially during harder economic times, you know, those companies that have an amazing product, that have amazing customer service, that have an amazing customer experience, like those are the ones that are gonna last." - Bob Thompson
In this episode:
- Bob’s experience with bad customer service at his own wedding
- How to improve your customer’s experience without giving discounts
- Opinions about different payment processing companies
- Establishing core values for your company
- Creating good offers for your business by not offering guarantees
- How would artificial intelligence change businesses
Connect with Bob:
- Facebook- https://www.facebook.com/bob.thompson.1232
- Instagram- https://www.instagram.com/iambobthompson/
- LinkedIn- https://www.linkedin.com/in/robertthompsonlegion/
- YouTube- https://www.youtube.com/@smallinputs-bigoutcomes
Connect with Angelo:
- Facebook- https://www.facebook.com/AngeloPerone21/
- Instagram- https://www.instagram.com/ceo_angelop/
- Twitter- https://twitter.com/CEO_AngeloP
- LinkedIn- https://www.linkedin.com/in/angelo-perone-909b2a128/
- TikTok- https://www.tiktok.com/@ceo_angelop
- Website- https://legalcaseconnect.com/
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