Building a Support System for Dermatology Patients feat. Brie Hutchings

That's Derm Good!

Growing up in a dermatology office, Brie Hutchings witnessed the impact of patient education and immediately understood its value. Brie's mother, who also works in dermatology, instilled in her the importance of caring for patients and ensuring they receive the necessary support.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

Brie discusses the challenges patients face when starting biologic treatments, such as the need for regular injections and potential side effects. Brie emphasizes the role of the biologic coordinator in guiding patients through the process, addressing their concerns, and providing reassurance. Biologic coordinators play a vital role in ensuring patients feel supported and empowered throughout their treatment by offering patients a safe space to ask questions, express their fears, and seek guidance.

Collaboration and communication among office staff, including front desk, medical assistants, and providers, are essential for ensuring a smooth process for patients seeking treatment. The importance of teamwork and coordination within the dermatology office to provide the best care for patients explains Brie Hutchings in Episode 42 of That’s Derm Good!

Brie highlights the crucial role of each team member in the patient care process. She mentions the significance of front desk staff in creating a positive and welcoming patient environment. Despite facing challenges and frustrations, Brie acknowledges the importance of front desk staff in being empathetic and understanding towards patients who seek help for their skin conditions.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for small business owners.