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From the Archives: The Roots of Government CX with Dan Tangherlini

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Manage episode 406173925 series 2910996
Content provided by ACT-IAC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ACT-IAC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

This week, The Buzz presents a session from our archives.
The concept of customer experience has driven business decisions in private industry for some time, but it's only in the last decade that CX, or citizen service, has become a focus of government.
The creation of healthcare.gov in 2013 heralded a new era in government, one marked by an interest in the lessons learned from tech start-ups and the relationship between IT systems, government processes and the people that use them. In this fireside chat from ACT-IAC's 2014 Executive Leadership Conference, we see the beginning stages of an ongoing conversation that continues to evolve to this day.
Dan Tangherlini, then General Administrator of the GSA, discussed all this and more with Evan Burfield, entrepreneur, author and civic tech enthusiast.

Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.
Learn more about membership at https://www.actiac.org/join.
Donate to ACT-IAC at https://actiac.org/donate.
Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound

  continue reading

156 episoade

Artwork
iconDistribuie
 
Manage episode 406173925 series 2910996
Content provided by ACT-IAC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ACT-IAC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

This week, The Buzz presents a session from our archives.
The concept of customer experience has driven business decisions in private industry for some time, but it's only in the last decade that CX, or citizen service, has become a focus of government.
The creation of healthcare.gov in 2013 heralded a new era in government, one marked by an interest in the lessons learned from tech start-ups and the relationship between IT systems, government processes and the people that use them. In this fireside chat from ACT-IAC's 2014 Executive Leadership Conference, we see the beginning stages of an ongoing conversation that continues to evolve to this day.
Dan Tangherlini, then General Administrator of the GSA, discussed all this and more with Evan Burfield, entrepreneur, author and civic tech enthusiast.

Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.
Learn more about membership at https://www.actiac.org/join.
Donate to ACT-IAC at https://actiac.org/donate.
Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound

  continue reading

156 episoade

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