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Creating a good experience of work for frontline (public-facing) workers
Manage episode 357766443 series 3443128
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This month Dr Helen Fitzhugh speaks with George Challouma from the Marina Bay Cafe in Gorleston (near Great Yarmouth). They discuss ways in which any business - large or small - can create a great experience at work for public-facing workers and benefit as a business from doing so. Their conversation calls upon George's experience and the '4 boosts for frontline workers' model, developed during the Good Jobs Project at the University of East Anglia, by Helen and her colleagues Ritchie Woodard and Andrea James.
This podcast is part of a toolkit of free, evidence-informed workplace wellbeing resources provided by the Workplace Wellbeing Research Team based at the University of East Anglia, in the UK. You can find the resources (including the '4 boosts' infographic, video, handbook and FAQ) on www.evolveworkplacewellbeing.org
Capitole
1. Welcome (00:00:00)
2. Introductions (00:00:54)
3. How can you create a good working environment? (00:01:48)
4. The '4 boosts for frontline workers' (00:04:35)
5. Why working in hospitality offers you insights for life (00:08:18)
6. Valuing seasonal and young workers (00:10:23)
7. What benefits from creating a good working culture? (00:11:53)
8. What challenges do frontline employers face? (00:12:49)
9. George's final message (00:16:23)
10. What was it like to take part in research? (00:17:41)
11. Thank yous (00:19:05)
12. Closing remarks and production credits (00:19:25)
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