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Firing nightmare clients and attracting dream ones to your salon with Hollie & Ryan Power, Salonology #1
Manage episode 274759330 series 2803411
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Yes, it’s true, as a salon or spa owner, you are actually allowed to fire a client! You’ve worked extremely hard to build a business you enjoy, with a team who provide excellent service and you are justified in not allowing an individual to impact your business negatively.
In this very first episode of The Salonology Show, we dive into exactly how to do this and then how to attract the right sort of clients - the dream clients, the perfect clients, the “strawberry on top of the cake” type of clients that will understand your values and ethos.
This episode of Salonology covers:
- 80% of your problems will come from 20% of your clients
- The customer isn’t always right
- Making an impact outside of the salon environment
- Connecting through content
- Stepping out from behind the camera
- People buy from people
- Being honest and authentic
Links & references at: https://salonology.uk/podcasts/salonology-show-episode-1-firing-nightmare-clients-attracting-dream-salon-clients/
Join Salonology Superstars: https://www.facebook.com/groups/salonology
Get in touch: hello@salonology.uk
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