Why Listening Is Key To Patient Retention Dental Boss Lady Leadership Academy podcast

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Dental Boss Lady Leadership Academy Podcast « »
Why Listening Is Key To Patient Retention

3y ago 29:34

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MP3•Pagina episodului

Content provided by Terri Pukanich and Dr. Terri Pukanich. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Terri Pukanich and Dr. Terri Pukanich or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Welcome to Episode 49 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about patient retention. We will discuss the importance of listening to your patients, and feeling grateful for the ones who do voice their complaints. Finally, we will also talk about how to track and improve your retention. All this and much more, up next.

Bullet points

(00:47) Patient retention

(01:49) Customer service and running a business during Covid

(03:30) Making things right and having compassion

(07:02) Having gratitude for patients who complain

(09:45) Meeting expectations

(15:53) Listening to your patients

(17:03) Tracking retention inside your practice

(19:29) Increasing your retention

(23:50) Think about your response first

(25:48) Saying you are sorry

… continue reading

68 episoade

#Business #Dentalbosslady #Dentalpreneur #Dentistry #Howardfarran #Practicemanagement #Tbone #Fitness #Terri Pukanich #MBA #Dr Terri Pukanich #Dentists

Artwork

Why Listening Is Key To Patient Retention

Dental Boss Lady Leadership Academy Podcast

published 3y ago

Distribuie

MP3•Pagina episodului

Content provided by Terri Pukanich and Dr. Terri Pukanich. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Terri Pukanich and Dr. Terri Pukanich or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Welcome to Episode 49 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about patient retention. We will discuss the importance of listening to your patients, and feeling grateful for the ones who do voice their complaints. Finally, we will also talk about how to track and improve your retention. All this and much more, up next.

Bullet points

(00:47) Patient retention

(01:49) Customer service and running a business during Covid

(03:30) Making things right and having compassion

(07:02) Having gratitude for patients who complain

(09:45) Meeting expectations

(15:53) Listening to your patients

(17:03) Tracking retention inside your practice

(19:29) Increasing your retention

(23:50) Think about your response first

(25:48) Saying you are sorry

… continue reading

68 episoade

#Business #Dentalbosslady #Dentalpreneur #Dentistry #Howardfarran #Practicemanagement #Tbone #Fitness #Terri Pukanich #MBA #Dr Terri Pukanich #Dentists

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