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How do you design digital products that people actually want? Get UX tips and insights from experts behind some of the most successful digital transformations and experiences in the world. Each 25-minute interview is a candid conversation with the thinkers, doers, and builders at the forefront of UX design, accessibility in the user experience, and product management. Learn everything from how you can turn around a product launch failure, to how AI can make a designer’s life easier, and even ...
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Exploring both the practical realities and the exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Sjoukje & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Exp ...
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It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
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Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is "Being Happy" from Purple Planet Music)
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Do you truly have a customer-centric organization or do you simply say you do? Do you know how to identify unmet customer needs? Do you have a growth strategy driven by compelling differentiators? The Customer Mission Podcast shares best practices and insights on how to create customer-centric behaviors and mindsets to grow faster, be more competitive, and be more profitable.
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Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.
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Since its creation in 2018, AviaDev Insight Africa has established itself as the premier podcast dedicated to African Aviation. It takes the pulse of those involved in shaping the industry in an informal and candid fashion. The podcast was created by Jon Howell, Founder and CEO of AviaDev Africa, Africa's premier event dedicated to developing air connectivity to, from, and within the African continent
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Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Earn Trust & Win More Customers In The Age Of AI. We believe that the future of marketing is buyer education. When you obsess about your customers’ needs, you can start producing the content they’re hungry for. This is how to build trust and close deals in the digital age. This is the pathway to Endless Customers. An IMPACT podcast.
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Businesses thrive by knowing customer insights, because today’s insights are tomorrow's facts. At iResearch we live and breathe insights. And despite searching high and low, we were unable to find a customer insights podcast that answers one of the most important questions in business: why do customers do what they do? So we launched one.
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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The modern business landscape is constantly evolving, presenting unprecedented challenges for leaders. The Built for Change podcast, hosted by journalist Elise Hu and technologist Josh Klein, explores these challenges and how leaders can adapt to thrive in this environment. Through insightful conversations with industry thought leaders, the podcast explores innovative approaches to meeting customer needs, the relationship between employee well-being and company success, and the role of techn ...
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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Dive into the world of Spoo-Design with host John. Each episode explores the artistry behind their 925 sterling silver jewelry and unique accessories. Special guest Adam shares insights into their creative process, commitment to quality, and customer satisfaction. Discover the inspiration behind their most popular items, from aromatherapy jewelry to Orgonite pyramids. Perfect for jewelry enthusiasts and those seeking unique, high-quality pieces. Stay tuned for the latest collections, special ...
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Welcome to the Relentless Customer Leader Podcast – How Customer-Obsessed Leaders Win. This is a podcast that will ignite your passion for delivering experiences that leave your customers craving for more. In each episode, we'll dive into the minds of visionary leaders and trailblazing companies who have made customer experience their sacred mission. Prepare to be inspired as we unpack the game-changing strategies, unconventional thinking, and real-world stories of customer-centric transform ...
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The Business Lab is a sponsored podcast produced by Insights, the custom content division of MIT Technology Review. The Business Lab podcast features a 30-minute conversation with either an executive from the sponsor partner or a technologist with expertise in a relevant technology area. The discussion focuses on technology topics that matter to today’s enterprise decision-makers. Laurel Ruma, MIT Technology Review’s custom content director for the United States, is the host.
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Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variet ...
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Ipsos' Customer Perspective is aimed at all of you who help your organisation deliver on its Brand Promise to customers and colleagues. So if you’re an Experience practitioner, lead CX measurement. management and design , head up Mystery Shopping, are all about understanding and measuring shoppers and channels, and their role in delivering business success … then this podcast is for you! Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Bringing you direct access to Pure Storage thought leaders, technology experts, alliance partners, customer insights, and our latest product news.
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Noah Graff, used machine tool dealer and editor of Today’s Machining World, interviews machining company owners, equipment gurus, and experts with insight to help and entertain people working in the machining field. We discuss topics such as how to find quality employees, customer acquisition, negotiation, and the best CNC equipment options for specific jobs.
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Closing Time is a weekly podcast with insider tips and insights for go-to-market leaders. In each episode, you’ll meet a luminary in the sales, marketing, or customer success field and get actionable tips and tactics to elevate your game. Each 15-minute episode will go deep on skills to close deals, see the latest on marketing tech, or check out trends to elevate the customer experience.
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Thought-provoking interviews designed to share real and actionable insights from founders, C-level executives, and thought leaders hosted by marketing insider Joshua Carlsen.
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Insightful audio from the global tech advisory firm.
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Discover INFAWORK INSIGHTS, a dynamic podcast delving into the realms of leadership and business. Join us as we unveil the inner workings of success through the firsthand experiences of our diverse guests. From aspiring leaders to seasoned entrepreneurs, executives, and employees, glean invaluable insights into motivation, inspiration, and effective work habits. Tune in to explore the wisdom of various business owners and thought leaders, empowering you on your journey to professional growth ...
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The world's most trusted IT negotiation advisors for innovative IT sourcing and risk mitigation strategies
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Conversations and Insights on Decentralized Technologies, Innovations, and Culture.
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Insights are integral to the growth of your business. Those that are not collecting, analyzing and above all integrating consumer insights will fall behind competitors who are learning about how to better serve their customers. Every episode, we speak with an insights leader from one of the world’s leading brands to hear how they’re integrating consumer insights into strategy to move the business forward.
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Tune into “Superpro Podcast” by Housecall Pro, where home service professionals share their journeys and expert advice. Each episode dives into real-life stories, offering insights on overcoming industry challenges, innovative business strategies, and personal growth. Learn how to elevate your service business from marketing tips to tech innovations. Perfect for newcomers and veterans looking to stay ahead in the home service industry.
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Welcome to DataFramed, a weekly podcast exploring how artificial intelligence and data are changing the world around us. On this show, we invite data & AI leaders at the forefront of the data revolution to share their insights and experiences into how they lead the charge in this era of AI. Whether you're a beginner looking to gain insights into a career in data & AI, a practitioner needing to stay up-to-date on the latest tools and trends, or a leader looking to transform how your organizat ...
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Connor Jeffers, CEO of Aptitude 8, interviews marketing, sales, and customer success leaders about how they are using artificial intelligence to innovate, optimize, and scale their go-to-market operations.
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Have you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer! We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable customer experience through the customer’s perspective to unearth the powerful strategic lessons in ...
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Welcome to “Results by Design: UX Insights for Business Leaders,” the podcast that dives deep into the world of UX design, strategy, and insights, with a laser focus on reducing friction at those critical moments in the customer journey. Our mission is to equip business leaders like you with the knowledge and tools needed to leverage UX methods and strategies to achieve tangible business outcomes and create lasting value. In each episode, we bring you expert interviews, real-world case studi ...
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Individuals from a variety of backgrounds join us to discuss how to keep customers smiling. Experts from fields such as customer loyalty, customer experience and marketing bring valuable insights and have thoughtful discussions. ethos is the leading loyalty platform for brands who want to deliver exciting benefits to their customers and keep them coming back. One place for customers to get regularly rewarded for their purchases, enter a member-only contest, watch an exclusive behind-the-scen ...
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Introducing Alex Shevelenko, CEO and founder of RELAYTO and the host of the Experienced-Focused Leaders Podcast. With a mission to empower seasoned business owners who recognize the critical role of customer experience in achieving success, Alex brings together a community of discerning listeners eager to explore new perspectives and strategies for enhancing their experience-centric approach. In our thought-provoking podcast episodes, we dive deep into the stories and insights of accomplishe ...
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In this episode, we dive into the ultimate showdown between wax paper and parchment paper. Discover the key differences, benefits, and the best uses for each type of paper in your kitchen. Whether you're baking, wrapping food, or looking for the perfect lining, we've got you covered with expert tips and insights. Plus, we recommend Custom Wax Paper for all your custom printed paper placemats, tray liners, and food wrapping paper needs. Visit https://customwaxpaper.com/ to explore their premi ...
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CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
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Listen, Learn, Leverage! This Palo Alto Networks podcast offers insights to help you build knowledge, maximize investment, and improve your company’s cybersecurity posture.
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The SaaS Podcast - In-depth interviews with proven entrepreneurs and startup founders. Actionable insights to help you build, launch and grow your SaaS business
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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Welcome to Dom's Marketing. Join me for the latest branding and marketing insights, focusing on authenticity over perfection. About me - I'm a Marketing Director with a global track record in brand & advertising, customer growth, and digital transformation. Currently, I work for a leading global consulting firm, having started my career in media buying and advertising. I hope you enjoy the show :)
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Designed to keep HHG Van Operators updated on industry topics that impact their ability to run a successful small business. Ace Relocation Systems is a leading U.S. moving, warehousing, and distribution company with coverage around the globe. For nearly 40 years, our family-owned business has provided unrivaled customer service to individuals, employee relocation programs, and commercial business clients. Our strength comes from our small-business heritage and customer-first philosophy combi ...
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235: Unveiling the Trends from Broadridge's 6th Annual CX and Communications Consumer Insight Survey with Debbie Miglaw
18:22
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Debbie Miglaw is Head of Digital Solutioning & Business Development at Broadridge. She and her team of digital sales specialists, solutions architects and business analysts are responsible for consulting with clients to define the digital solutions that support their digital transformation and customer experience goals. The team of experts work wit…
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S2 E12 - Paul Laughlin (End of an era)
1:08:33
1:08:33
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Well, it had to happen eventually. Yes, this episode is all about me, sorry. In my defence, several of my very kind guests suggested it over the years; that a fitting way to complete this podcast was for the final episode to be an interview with me. Many thanks to my very kind host, Robin Huggins from MBN and his fellow interviewers, Michael Young …
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Mastering Visibility | SEO Insights For How To Get Found Post Apocalypse
30:16
30:16
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30:16
Explore the future of search with Marcus Sheridan as he delves into whether AI technologies like OpenAI's ChatGPT can replace traditional search engines like Google. Marcus, a pioneer in marketing innovation, challenges businesses to adapt rapidly to evolving technologies rather than relying solely on Google for visibility. He dispels myths about h…
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How Data Privacy Company Streamlines Operations with Insightly's Enterprise CRM | Customer Spotlight
16:36
16:36
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16:36
In today's digital age, data breaches have become a pressing concern for businesses of all sizes. Incident response service providers play a crucial role in mitigating these risks, helping companies swiftly identify and manage sensitive information after a security incident. Assessment First is one of those companies. Its CEO and founder, Kris Wass…
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Following Your Passion: Greg Segal's Journey from Lawyer to Filmmaker
37:33
37:33
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37:33
In this episode of @Getting to Aha!, Darshan Mehta is joined by Greg Segal, a writer/director and producer. Join them as they discuss Greg's journey from lawyer to filmmaker, the value of contemplating life choices, and his involvement in producing vertical movies for platforms like TikTok. Greg Segal is a writer/director and producer based in New …
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Learning to Fly featuring Jeff Sheehan
48:08
48:08
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48:08
Customer Experience initiatives can often feel like we’re doing something as complicated as learning to fly. Tom Petty’s 1991 hit was inspired by a quote from a pilot who said that the hardest part was coming down. That safe landing is ultimately the return you’re looking for when you’re flying. It’s a fairly simple way to measure success. For Cust…
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Enhancing Customer Experiences with Driving Business Value with AR/VR
35:12
35:12
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35:12
In this episode of The Experience Strategy Podcast, hosts Dave Norton and Aransas Savas sit down with AR/VR trailblazers Spencer Cook from Continuum, and Bryan Searing of Stone Mantel to explore the transformative power of Augmented Reality and Virtual Reality in crafting captivating customer experiences. Fresh off the Experience Strategy Collabora…
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Owning Peace of Mind - Everyone is Responsible for Customer Calm (Part 2 of 2)
3:12
3:12
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3:12
In this episode, Dr. Michelli continues to delve into the vital role of "peace of mind" in shaping superior customer experiences. Building on previous insights, he outlines actionable strategies that businesses can implement to enhance customer ease, drive loyalty, and distinguish themselves from the competition. Dr. Michelli discusses the importan…
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404: Perseverance in SaaS: Navigating Pivots, Exits, and New Ventures - with Jake Stein
1:07:29
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Jake Stein is the co-founder and CEO of Common Paper, a platform that provides standardized contracts and contract management software for B2B software companies. Show Notes: https://saasclub.io/404 Join Email List: Get weekly SaaS learnings, new podcast episodes, and actionable insights right in your inbox: https://saasclub.io/email/ Join Communit…
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Thinking and Building in the right direction to unlock Africa's onchain economy | Michael Lawal - Strategic Advisor at Aya
1:42:17
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Mint and own this episode onchain⬇️ https://zora.co/collect/zora:0x93811aa406023e87d96a253ca2c2c47b4884074c/4 In this episode, Lawal drops insights and thoughts on various important concepts and practical ideas crucial to unlocking an onchain economy in Africa. For Sponsorship - sponsorship@sovereignfrontier.xyz Follow Sovereign Frontier X - https:…
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#229 Inside Meta's Biggest and Best Open-Source AI Model Yet with Thomas Scialom, Co-Creator of Llama3
38:46
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Meta has been at the absolute edge of the open-source AI ecosystem, and with the recent release of Llama 3.1, they have officially created the largest open-source model to date. So, what's the secret behind the performance gains of Llama 3.1? What will the future of open-source AI look like? Thomas Scialom is a Senior Staff Research Scientist (LLMs…
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Mastering Customer Service & Communication: Lessons from a Landscaping Pro
25:26
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25:26
Nature’s Friends Landscaping isn’t just transforming gardens – it’s revolutionizing local landscaping services. Founded by Cliff Bressler, this business brings expertise and personalized care to every project. Nature’s Friends Landscaping caters to homeowners, offering a range of services from tree work to complete garden makeovers. Loyal customer …
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#94: Improving Customer Loyalty through Martech and AI-Powered Solutions
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Improving Customer Loyalty through Martech and AI-Powered Solutions Greg Kihlstrom is a best selling author with nearly 20 books on Martech and customer experience management. Greg shares fresh insights into how companies can leverage marketing technology and AI to bolster customer loyalty and satisfaction. Whether you're a C-suite executive or a m…
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CR074: Season 3 reflections with Dave, Rob and some special guests
1:10:38
1:10:38
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1:10:38
Dave and Rob, along with some special guests, reflect on the incredible journey through season 3, highlighting their most resonant themes. They also share what they are excited about doing over the summer and give a glimpse of whats in store for Season 4! Thank you to all our listeners and guests for joining us in Season 3 - have a great summer and…
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295. A game changer for Africa? Air Asia to launch Kuala Lumpur - Nairobi. An overview of why Nairobi and why now with Paul Carroll, Chief Commercial Officer, Air Asia Group
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20:26
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20:26
In this episode, we focus on a carrier that has recently announced it will be launching services to mainland Africa for the first time. Air Asia will launch Kuala Lumpur - Nairobi on 15th November with a 4 weekly service and deploy an Airbus A330-300 comprising 12 business class and 365 economy seats. I am joined by Paul Carroll, the Chief Commerci…
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Fire Your Agency | Stop Paying And Start Investing In Your Marketing
31:57
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31:57
Ep.48 - Are you struggling with your marketing agency? Marcus Sheridan and Alex Winter uncover warning signs of restrictive partnerships in this episode. Learn key strategies to regain control of your content, website, and tools like HubSpot. Marcus shares tips for business owners to ensure their agency truly works for them—not just locking them ou…
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How to Create an Awesome Manufacturing Culture, with Jim Mayer–EP 222
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44:58
“This is how it’s always been done.” Businesses sometimes can do OK with a philosophy like that. Maybe even make good money. But it sucks being just ok, because you know you could be so much better. Today on the podcast we are joined by Jim Mayer, founder of the Manufacturing Connector and host of the Manufacturing Culture Podcast. Jim is a manufac…
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Why Businesses Need to Reinvent Their Approach to Change
27:20
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27:20
If there was ever a time for organizations to get better at managing change, that time is now. Leaders have a love-hate relationship with the idea of change. And it’s easy to see why: Accenture research shows that 90% of organizations have gone through two or more major transformations in the past three years. In this episode, we’ll explore what it…
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E255 | Navigating Growth and Retention: Lessons from PostHog’s CEO, James Hawkins
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41:37
Today on the show we have James Hawkins, CEO and co-founder of PostHog. In this episode, James shares his experience navigating growth and retention at PostHog. He discusses his journey from working in outbound sales to leading a product-led growth startup and the importance of an inbound-focused approach. We delve into how PostHog defined and focu…
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Balancing Efficiency and Satisfaction in Customer Support
31:09
31:09
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31:09
In our latest episode of Customerland, Dr. Ori Faran, CEO of CallVu, dives into the vital role of agility and cost efficiency, especially for smaller companies looking to thrive in the competitive landscape. In our second segment, we get into the nitty-gritty of measuring customer experience success. Ori breaks down essential metrics like success r…
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The Graffs of Daryl’s A/C & Heating started their company with $250 and a truck. Jenn shares how community involvement made growing their business as easy as shooting fish in a barrel. Small, inexpensive marketing strategies can have a big impact. She also highlights the significance of standing in customers’ shoes and understanding their needs and…
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How to Boost Customer Experience Featuring Stephen Kowal
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22:33
How Connectivity Impacts Customer Satisfaction, Business Processes, and Public Safety Shep Hyken interviews Stephen Kowal, Chief Commercial Officer of Nextivity. He talks about how connectivity can impact various aspects of customer experience, from retail experiences to public safety, and seamless experiences. This episode of Amazing Business Radi…
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Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062
1:01:40
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1:01:40
Send us a Text Message. Ever wondered how mastering customer education can lead to skyrocketing revenue? Listen in as we sit down with Greg Rose of Intellum, who takes us on his extraordinary journey from running a record label to pioneering the field of customer education. You'll learn the magic of Education Qualified Leads (EQLs) and how they can…
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As consumers we’ve all interacted in different ways with companies. Sometimes an automated system, online chat, an app on our phones, or even a live human being. But as customer experience professionals, how do we know which channel is the best option and the most preferred by consumers? And how will AI fit into all this? Host Sara Walker welcomes …
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Customer Contact Center Technology Innovation Champion | Kacey Felila Tolua
28:56
28:56
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28:56
Hey CX Nation, In this week's episode of The CXChronicles Podcast #236 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Kacey Felila Tolua, Strategic Thought Leader & Technology Innovation Champion based in Salt Lake City, UT. Kacey has 30+ years of contact center leadership insights and …
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I'm not one for big projects. Especially those that I dread. Cleaning out a closet that's been languishing overstuffed for too long. Or reorganizing a file cabinet. It sucks. So I don't. Whether at home or work, big projects don't have to be big. They can be small if you approach them right.
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Old School Meets New School: Checking in with an Industry Veteran
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48:36
Ramping back up after Pure Accelerate as we roll into the summer months and bring on Pure's Sr. Technology Evangelist Don Poorman to catch up on his latest adventures and musings about data management trends. We first look back to the engagement and excitement surrounding his time at Cisco Live in early June before pivoting to what stood out for hi…
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5 Costly Mistakes New Sales Leaders Make (And How to Sidestep Them) -- with Meg Peterson
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It’s midway through 2024, and you’re a new sales leader…congratulations! Now you’ve got to get to work. The current and future state of the organization is on your mind. How can you make an impact right away, keep 2024 goals moving, and still begin to plan for 2025 quotas? In this episode, Dave welcomes Meg Peterson of On Deck Leadership Consulting…
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#228 Are Spreadsheets Still Relevant For Data Analysis? with Jordan Goldmeier, Author of Data Smart
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Excel often gets unfair criticism from data practitioners, many of us will remember a time when Excel was looked down upon—why would anyone use Excel when we have powerful tools like Python, R, SQL, or BI tools? However, like it or not, Excel is here to stay, and there’s a meme, bordering on reality, that Excel is carrying a large chunk of the worl…
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How to build trust within cross-functional teams: leadership insights from Shopify’s Mamuna Oladipo
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In this episode, Nathan Isaacs talks with Mamuna Oladipo, VP of Product at Shopify, about building trust within an organization. Episode web page ----------------------- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicat…
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Building Trust and Embracing Change: Key Strategies for Digital Transformation
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34:18
Welcome to UpTop’s podcast series, Results by Design: UX Insights for Business Leaders! In this episode, Craig sits down with Andrew Walsh, CEO of Applicate Commerce, to discuss the pivotal moments and strategies that have driven the company's successful transition into the digital age. From embracing e-commerce to integrating AI into their core pr…
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Create and Cultivate a Healthy Culture
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39:59
Will Hardwick, owner and CEO of A-1 Cleaning Service, shares insights from three decades of experience. Along with his origin story, Will discusses the importance of leveraging technology and systems to streamline operations, why reviews are such a big deal, and how he finds employees who align with the company’s culture and values. And speaking of…
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Keeping Customers Cool and Business Efficient in SoFlo
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38:51
Anthony Suau is the co-owner of Dade Super Cool Air Conditioning. He shares details on how he went from studying computer science to running an HVAC business.De către Housecall Pro
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Two Rock Stars Providing 5-Star Service in Nebraska
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29:47
Sara Anderson, co-owner of Drain Daddy, shares the struggle of starting a plumbing business in January 2020, right at the onset of the pandemic. From branding and website design to pricing and customer service, Sara provides valuable insights for small-business owners in the trades industry. And she would know—Drain Daddy has a perfect 5-star ratin…
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Looking For Some Sound Business Advice? I Know a Guy
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39:11
Roland Ligtenberg interviews Brandon Glines, co-owner and president of I Know a Guy HVAC. The conversation covers topics like starting a business, hiring and valuing the employees, learning from mistakes, automation, and implementing systems for business growth. Brandon also shares the importance of participating in a supportive community of like-m…
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Core Beliefs that Grow Leaders and Businesses
52:26
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52:26
Grant Schoenberger, Conquer Coach and co-owner of Core Plumbing, is one of the first Pros we had the honor of serving more than a decade ago. He emphasizes the importance of humility, the ongoing need for continuous learning and mentorship, and the benefit of evolving business strategies. Grant and Roland explore the impact of self-limiting beliefs…
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At The Heart Of Building A Business Is Building People
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42:37
Roland interviews Chris Plunkett, owner of Tailored Mechanical in Tucson, Arizona. Chris hits topics like the need for owners to take time off and how to inject core values into the culture of the company. He shares his experience from the AHR Expo and the benefits of investing in employees, even if they leave. Chris also discusses the value of Hou…
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Building a Powerhouse Team to Tackle Whatever’s Next
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37:24
Co-founder Mai Hooper shares how NTX Plumbing started as a team of one in 2010 and has gradually grown. Mai chose Housecall Pro to streamline processes, take advantage of checklists, and WiseTack, a product within Housecall Pro that helps her offer financing as an option for her customers. She emphasizes the importance of building a strong culture …
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Building a Winning Business Brick by Brick
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28:44
Dan Huck of Next Level Chimneys joins Roland on the podcast. After serving in the Army, Dan entered the world of chimney cleaning in 1999 and started his own business ten years later. He shares the importance of humility and continual improvement, overcoming mistakes, what he looks for in a quality hire, and how to keep quality team members. People…
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Building a Successful Business Brick by Brick
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23:14
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23:14
Brett Conklin, co-owner of Chimney Monkey in Chicago, breaks down the operational side of the business. This includes the ever-important hiring and training of employees. He also talks about the advancements in the fireplace and chimney industry and the marketing strategies he’s used to reach more customers. Brett highlights underrated features of …
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Why the Right Platform Makes All the Difference
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38:43
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38:43
Chad Hopkins, owner of Hopkins Air Conditioning recently joined Roland on the podcast. Chad shares the experience of scaling his business and the importance of choosing the right software. They faced big challenges the old way, and he touches on why Hopkins made the switch to Housecall Pro, including the need for documentation and processes, the im…
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Cool Success… the Brandon Brown Story
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35:39
Brandon Brown, founder of Brown's Heating and Air, shares his journey and insights on building a successful home service business. He emphasizes the importance of finding a supportive partner, getting involved in the local community, and providing exceptional customer service. Brandon also discusses the strategies he uses to attract and retain grea…
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Hiring, Training, Record-Keeping, and More Keys to Success
40:48
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40:48
Roland Ligtenberg interviews Kyle Newby, founder of The Dryer Vent Guys, about the often-overlooked world of dryer vent maintenance. Kyle shares how he built a successful business, the process of hiring and training his team, and the importance of integrating QuickBooks Online with Housecall Pro for better record-keeping. He also highlights the pri…
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[Greatest Hits] Turning a Hobby into a Career with Jim Turner and Steve Sidelnyk
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39:55
In this ‘Greatest Hits’ episode of Getting to Aha!, host Darshan Mehta is joined by Steve Sidelnyk, highly accomplished session drummer and music programmer, and Jim Turner, an experienced entertainment industry professional. Join them as they discuss the importance of standing out in a competitive industry, the importance of curiosity and learning…
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Exploring Spoo-Design: Creative Silver Jewelry and Unique Accessories
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2:12
In this captivating episode, host John sits down with Adam from Spoo Design to delve into their stunning collection of 925 sterling silver jewelry and unique accessories. Discover a wide variety of beautifully crafted pieces, from earrings and necklaces to aromatherapy jewelry and Orgonite pyramids. Adam shares insights into their commitment to qua…
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Far From Home featuring Matt Beran
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37:49
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37:49
Eternal Inflation is the idea that baby universes are being created all the time. It’s actually a dominant theory in cosmology today, not just an idea invented in the Marvel Cinematic Universe. When Tom Holland’s Peter Parker (aka Spiderman) starts babbling on about the multiverse in 2019’s Spider-Man: Far From Home, he’s actually babbling about cu…
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Introducing the Customer Service Team
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12:34
This PANCast episode introduces the Customer Service team, walks you through how to open a Support Case, and explore the different types of Admin cases.
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Navigating Leadership Challenges in Customer Success
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31:34
What if you could transform your business operations and customer success strategy simultaneously? Join us as we sit down with Sandeep Dube, the dynamic Chief Operations Officer and Chief Customer Success Officer at Intuit Mailchimp. Sandeep shares his unique career journey, offering insights into how a customer-centric approach transcends function…
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