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Giving Negative Feedback Without Destroying Morale

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Manage episode 397406880 series 3538570
Content provided by Rachel Provan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rachel Provan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Do you avoid giving negative feedback because you don't want to upset your employees? Do you ever worry they won't like you?

You’ll learn why it’s so hard to give negative feedback, what the consequences are for avoiding it, and a proven (Provan?) framework for delivering it in a way that gets results without sending the other person into a shame spiral or being wishy-washy.
Takeaways for You:

  • Why the brain goes haywire in these situations
  • Caring About Employees vs. Being Liked
  • How to establish psychological safety
  • The secret to framing your criticisms correctly
  • Highlighting invisible consequences

OTHER LINKS MENTIONED IN THIS EPISODE:

Crucial Confrontations (now called Crucial Accountability) - - Patterson, Grenny, Maxfield, McMillan, and Switzler
Crucial Conversations - Patterson, Grenny, Maxfield, McMillan, and Switzler
Never Split the Difference (Also great on audiobook!) - Chris Voss
Feedback Framework - a quick reference sheet

Tired of waiting to get promoted?
Learn the 3-step proven system to make your promotion undeniable - even if there's no role available!
Go to http://provansuccess.com/promoted

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
YouTube

WEBSITE

https://provansuccess.com

  continue reading

27 episoade

Artwork
iconDistribuie
 
Manage episode 397406880 series 3538570
Content provided by Rachel Provan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rachel Provan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ro.player.fm/legal.

Do you avoid giving negative feedback because you don't want to upset your employees? Do you ever worry they won't like you?

You’ll learn why it’s so hard to give negative feedback, what the consequences are for avoiding it, and a proven (Provan?) framework for delivering it in a way that gets results without sending the other person into a shame spiral or being wishy-washy.
Takeaways for You:

  • Why the brain goes haywire in these situations
  • Caring About Employees vs. Being Liked
  • How to establish psychological safety
  • The secret to framing your criticisms correctly
  • Highlighting invisible consequences

OTHER LINKS MENTIONED IN THIS EPISODE:

Crucial Confrontations (now called Crucial Accountability) - - Patterson, Grenny, Maxfield, McMillan, and Switzler
Crucial Conversations - Patterson, Grenny, Maxfield, McMillan, and Switzler
Never Split the Difference (Also great on audiobook!) - Chris Voss
Feedback Framework - a quick reference sheet

Tired of waiting to get promoted?
Learn the 3-step proven system to make your promotion undeniable - even if there's no role available!
Go to http://provansuccess.com/promoted

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
YouTube

WEBSITE

https://provansuccess.com

  continue reading

27 episoade

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