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The evolving customer experience in health care
Manage episode 361783354 series 3408701
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Hello and welcome to the “Reimagining Rural Health” podcast series, brought to you by Sanford Health. In this series, we explore the challenges facing health care systems across the country, from improving access to equitable care, building a sustainable workforce, and discovering innovative ways to deliver high quality, low-cost services in rural and underserved populations. Each episode examines how Sanford Health and other health systems are advancing care for the unique communities they serve.
Today's topic is a conversation on the evolving consumer experience. Our guest is Ken Hughes, leading consumer and cyber behaviorist. Our co-hosts are Dr. Jeremy Cauwels, Sanford Health chief physician, and Jared Antczak, Sanford Health chief digital officer.
Learn more about Sanford Health at: http://www.news.sanfordhealth.org
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Capitole
1. Intro (00:00:00)
2. Disruption (00:01:46)
3. Predictive health care (00:05:35)
4. Health care customer experience of the future (00:09:52)
5. 'Phigital'? (00:11:45)
6. A new never normal (00:21:14)
7. The goldfish (00:24:50)
34 episoade
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