652 Infima: Automated Security Awareness Training for MSPs

Uncle Marv's IT Business Podcast

Episode Sponsor: Thread (www.getthread.com)

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Larry Meador, the Channel Chief at Infima, joins the IT Business Podcast to discuss Infima's cybersecurity platform, which offers fully automated security awareness training and phishing simulations tailored for managed service providers (MSPs) and their clients.

Infima's platform is built on behavioral science principles, designed to help users retain information and change their reflexes when encountering potential phishing threats. The platform is optimized for MSPs, with a three-click client onboarding process and automated user synchronization using the Microsoft Graph API, eliminating the need for domain allow listing or manual user management.

Once onboarded, Infima's platform is fully managed, handling user synchronization, reporting, and generating security awareness training policies to satisfy cyber insurance requirements. MSPs can receive aggregate reports on their clients' performance, allowing them to identify and focus on users who may need additional training.

When a user falls for a phishing simulation, Infima provides immediate feedback and a personalized follow-up 24 hours later, reinforcing the teachable moment and helping users learn from their mistakes.

Infima integrates with various MSP tools, including ConnectWise, Autotask Billing, Lifecycle Insights (now part of ScalePad), and Acronis, with more integrations in the works. MSPs praise Infima for the time savings and worry-free experience it provides, eliminating the need for manual configuration and maintenance.

Infima offers a unique value proposition with no contracts, a pay-per-use model, and free NFRs (not for resale) licenses for MSPs to use the platform for their own staff, ensuring they understand the client experience.

Larry emphasizes Infima's commitment to building true partnerships and friendships with MSPs, going beyond a transactional vendor-partner relationship.

Key Takeaways

• Infima's security awareness training is based on behavioral science principles to help users retain information and change reflexes.
• The platform is optimized for MSPs, with three-click client onboarding and automated user synchronization.
• Infima's platform is fully managed, handling reporting, user synchronization, and cyber insurance policy generation.
• Immediate and personalized feedback is provided when users fall for phishing simulations.
• Infima integrates with various MSP tools and has a no-contract, pay-per-use model with free NFRs for MSPs.
• Infima focuses on building true partnerships and friendships with MSPs.

Links from the show

Website: https://infimasec.com/

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
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=== Music:

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• License Code: 7X9F52DNML - Date: January 1st, 2024